ComplaintsforCorwin Dodge Jeep Ram of Springfield

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car in Nov of '21, and we still have not received a title. About a week after we bought it the service engine came on. I called them, they said they would get a shop ticket in, and to bring it in after he called back. He never called back. A few months later, I called them about the service light, they had me take it somewhere else, and it was supposed to be fixed, but it wasn't. They had it 5 weeks. After another round of that, they had me take it somewhere else. I get there and they don't know anything about it. They have lied to me over and over and over again. It's been 8 months and I still don't have the title. I have called the lender and they told me to take the car back to Corwin, and now they won't even talk to me.

  

  Business response

  08/08/2022

  We mailed the title to the customer on Nov 21st, 11 days after they purchased the vehicle.  ***** admittedly lost the title, therefore we recently had to apply for a dealer title.  The allegation that they never received the title is false.  The vehicle purchased is a ******* ****** plug in.  Unfortunately the vehicle did have some issues early on and had to go to a ******* dealer for repairs because we are not properly equipped to service the ******.  We provided the customer with a vehicle to drive at no additional charge while the repairs were being performed. Unfortunately the vehicle still had issues and once again we provided a vehicle to drive.  We cannot control another service department's quality of work.  They do have a service contract to cover the repairs and we have provided them with a loaner at no charge every time to help out with the situation.  We feel terrible about the issues they are having, but all sales are final and they did buy a pre-owned vehicle, as-is.  We cannot refund the entire amount that they paid for the vehicle, but we would be willing to try and help them with a trade in value toward another vehicle purchase.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a brand new 2022 Jeep Grand ******************* edition on 05/16/2022 for the amount of *********. On June 1st, after loading up for a family vacation, our brand-new vehicle would not start. The key fobs would not communicate with the car. We contacted both Corwin Dealership (whom we purchased from) and ********* Dealership (the closest dealership to our home). Both dealerships attempted to troubleshoot the issue with no luck. The vehicle had to be towed to ********* Dealership and fixed. I was told a transducer was loose and it was tightened to fix the issue. On June 11th, my vehicle did the exact same thing and again had to be towed to ********* Dealership. I contacted Corwin on June 11th and let them know I wanted to return the vehicle as this was ridiculous to deal with an unreliable brand-new car. I was told the general manager would contact me on Monday morning June 13th. No call was received Monday morning; therefore, I called them Monday afternoon to follow up. I was then told the general manager was on vacation until 06/17/2022. I told them I wanted to speak with whoever was in charge while the general manager was out. I have since been sent to numerous voicemails daily and received one single call back that I missed due to being on the phone with Jeep Wave regarding the towing. ********* contacted me yesterday 06/15/2022 and informed me that the reason the vehicle is continuing to not start is due to the fact a recall was not fixed prior to me purchasing the vehicle. The recall was z23. ********* also informed me that the part needed is an easy fix but a very difficult part to find at this time and they estimated the repairs to be completed at the end of July 2022; therefore, I would be scheduled to make 2 car payments on this vehicle before I even receive it back in my possession. The recall serial number ended in AM and the replacement parts after the recall was supposed to be AL. ********* dealership sent me the photos showing it.

  

  Business response

  06/21/2022

  We have spoken to ***************** and rectified the situation.  We realized there was an issue, called our factory representative, and help expedite the delivery of the part to *********.  We understand that ***************** went through some difficult issues to get her vehicle repaired and agreed to reimburse her for her first month's payment in the amount of $849.57.  

  Customer response

  06/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I trusted them to fix my old car I need to get to and from work. They charged a lot and I paid it in full. While they had my car they put the windows down and left them in the rain. My car seats were soaked and my floors. My windows no longer work. They worked perfectly before this. Then they lied and said I left them down. The tow truck driver has pictures of my car in my driveway and at the shop. All windows are up. They said they didn't have time for it and sent me off with windows all the way down and a 100% chance of rain. I didn't have a ride and they wouldn't bring me home or let me leave it there. I'm an old woman with an old car that has to work. They ruined my car and they don't care. I can't afford cabs to and from work and store. I'm in a mess. I trusted them.

  

  Business response

  04/18/2022

  We have been in contact with the customer and have scheduled a day and time to have the car back in to figure out why the windows are not working.  During that time we are going to provide transportation for the customer and clean the interior of the car.  We appreciate the feed back and look forward to resolving the issues.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept 28th I took my Jeep to Corwin Jeep to have my headlights fixed. They said they fixed the headlights and I was grateful. I paid over $500 on this visit. In November my headlights didn't work so I scheduled an appointment to have them fixed again. I took my Jeep into the Dealership on Dec. 3rd. The service department said I should have my Jeep repaired by the end of the day Dec. 3rd. Well come to find out the didn't have that parts in stock, so my Jeep wouldn't be ready for pickup until Saturday Dec. 4th. My Jeep was repaired the afternoon of Dec. 4th. I did not have transportation to the dealership that day, so I was going to pick my Jeep up on Monday Dec. 6th. On Dec. 6th I picked up my Jeep and drove home. Not realizing the my Jeep had been damaged at the dealership. For the last 4 weeks I have spoken to the Assistant Service Manager, Service Manager and the Dealership Manager and they have all decided and claimed that the damage to my Jeep was there before I arrived at the dealership on Dec. 3rd. I have pictures proving that the damage was not there prior to my arrival on Dec. 3rd, but the service managers disagree. I am very upset about this. I am a 12 Navy Veteran and I am proud of my country. It is very very wrong to have someone call me a liar. I am just trying to make things right. I have decided the sell my Jeep and by something else because I don't want to deal with this dealership ever again. They have no customer service and they don't care about the customers that come in to get their cars services. I will never go back to this dealership. I am currently looking for another service facility in my area to work on my new car if needed.

  

  Business response

  01/19/2022

  We spoke with the customer on or around the 17th of December at which time she informed the Service Manager that she had discovered damage to her vehicle that she believed had occurred while it was  in for service on the 3rd of the month.  She had picked the vehicle up on or around December 6th and stated during the phone call on the 17th that she didn't notice the damage until almost a week later when cleaning her vehicle.  The Service Manager reviewed the photo footage of her vehicle which was taken upon arrival  at the dealership on the 3rd and discovered that photos appeared to the show damage in the area she claims happened here.  In an email sent to her on the 20th with the photos the service manager attempted to resolve the issue and replied..."I have highlighted an area on the drivers rear above the tire that I believe to be the damage you are referring to..  With that being said,  I would like to see what I can do to help out due to the less than spectacular service you have experienced.   If it would be all right with you, I would like to have our dent repair specialist take a look at it and see if we can pull the dent out and buff and clean up the area with paint transfer.  Please let me know if that would be acceptable to you and when we could schedule a time to take care of it."  Unfortunately this resolution was not acceptable to her.    

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In the past with my other Jeep I took it in for an oil change and when I picked it up the radiator had a crack in it and needed repaired. My vehicle was fine when I took it in with no issues at all. I ended up paying my deductible on my warranty to get it fixed. At that time, I should have filed a complaint, but instead cancelled my service package and extended warranty with them. A few years later, we went back and traded it in for a newer Jeep. The sales team there is awesome and I decided to give them one more chance in the service department hoping that same guy that caused me so much grief was no longer employed. I took my Jeep in today with a coupon that I asked them about over the phone. It was for an oil change and tire rotation for 39.00 it WAS vin specific to my Jeep. I mentioned it when I checked in. Checking out the service guy (who was very nice) questioned why it was 166.00. ****, the guy that caused issues with my other Jeep came up. He said as he pointed on the receipt it is because it is diesel oil. My JEEP IS NOT DIESEL. He had the service guy print out another receipt showing the synthetic oil and said my coupon was not valid on synthetic oil. I asked then if Diesel was put in, he hesitated and said no. I ended up paying 97.05. I filed a complaint with Jeep as well so that if there is damage to my vehicle as a result of this, I am not liable. People need to be aware of what is happening in their service department. The fact they send out coupons vin specific, did not ask if I wanted synthetic and then put diesel in is not okay. I talked to other dealerships and they said that they ring it up based on what they have put in. Corwin was given a second chance after a huge mess up on my other Jeep. They will not have a third chance. Please look into this before other people end up with damage to their vehicles and they are out extra money they weren’t expecting.

  

  Business response

  12/28/2021

  I have reviewed the repair order information for 12/22/21 and have determined that correct oil (5w-30 full synthetic) and filter was used in the servicing of the customers vehicle per the factory required specifications for that model year and engine.  I called ******* **** at approximately 500 pm on Tuesday the 28th to try and resolve the issue.  We are willing to refund the difference of 57.05 that customer has requested. 
  
  
  
  

  Customer response

  12/29/2021

  Complaint: ********
  
  I am rejecting this response because:

  after talking to many different oil places the only way to verify there is not diesel oil in my vehicle is to get it changed.  I want the full 97.00 back so that I can have peace of mind that the correct oil is in there.  I will not bring it back there, that is not an option.  Refund me the 96.00 I spent and I will close the BBB once I receive.

   

  I left a message for ****** the afternoon I had issues Dec 22 and received no response until he heard from BBB.  I also emailed Adam and heard no response. I should have filed a complaint when they cracked my radiator on my last Jeep in an oil change and made me pay to fix it.

  while Corwin has a great sales dept I’m not a fan of the service department that constantly tries to screw me over because I’m a woman. 

  
  
  
  Sincerely,
  
  ******* *****

  

  Business response

  01/03/2022

  We will refund the full amount to the customer

  Customer response

  01/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  If I do not receive a check in the mail or a credit back to my card within 14 days I will reopen. 
  
  Sincerely,
  
  ******* *****

  Customer response

  01/18/2022

  As of today I have not received my refund from them.

  

  Business response

  01/18/2022

  The customer is correct we have not cut the check yet due to closing the books for last year for all three of the stores. The check request is on my desk. It will be cut and signed before the end of the week.

  Customer response

  01/19/2022

  Better Business Bureau:

   

  If I don’t receive it by the 31st of January I will reopen this at that time.  It took months for us to get the money owed to us when we signed the papers on this Jeep. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  10/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sold them a vehicle 3 weeks ago. They said they would pay me when title was dropped off. I drop title off then they say bank of America will pay me. Bank of America says they are supposed to pay me. Now corwin won't pay me for vehicle

  

  Business response

  10/26/2021

  Company policy is we do not provide payment for a vehicle purchased until we receive a lien release and title for the vehicle.  Mr. ***** was made aware of this at time of purchase.  Unfortunately his bank took longer than an acceptable amount of time for Mr. *****.  In order to keep a good relationship and not have any issues, we made an exception and paid Mr. ***** in the form of a check on 10/25/21.  Mr. ***** said he was satisfied at the time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩