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Complaint Details
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Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my Ford F350. It had a tuner on it. They were having problems with the "death wobble" with the axle and front end. This was a common problem for these vehicles. I took it to them to see if I need it fixed. They were to fix it. They kept my vehicle 3 days. When I went to pick it up, they charged me $300 to tell me there is nothing they can do due to the aftermarket product.(tuner) on it. This is something you can open the door and see it in 2 seconds. They did not do anything to my truck, but charged me $300.
Business response
03/11/2022
I have spoken with the service manager regarding this complaint and reviewed the repair order ****** for more details.
Yes, Corwin Ford did charge two different diagnosis fees. We had two different technicians review the vehicle, one for each complaint (Wobble and fluid leak/slipping transmission).
In regard to the statement, we did nothing to the vehicle and just charged the fees, please see the following descriptions from the repair order the customer has a copy of.
For the wobble complaint the technician needed to verify the wobble before he can proceed with diagnosis. The technician was unable to replicate the issue. He then brought the vehicle into the shop to physically inspect the front-end components and found all to be in proper working condition. He also noted the vehicle had been modified (a lift kit installed) which could create the customer complaint but again could not replicate so no repair was made.
The Second technician drove the vehicle to verify the slipping condition of the transmission and then pulled the vehicle back into the shop to physically inspect and found trans fluid leaking from the vent base and pan area. The vent was plugged at the hose and the technician removed the debris. We plugged our diagnoses machine into the vehicle to test for codes for a failing part and found multiple code "deletes" in the system. The deletion of codes prevents us from being able to do further diagnosis. We cannot perform further diagnosis with the controller installed.
At this the techs suggested to take the vehicle back to where it was lifted, and the controller installed to have that company do further diagnosis.
Both technicians spent time looking at the unit and should be paid for their work. Each tech specializes in different fields. Same thing when you go to two different doctors you pay two different fees.
Corwin will not be refunding the diagnoses fees at this time.
******* ****** **********
Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a Kia Sorento 2020 from Corwin Ford in Springfield back in August of 2021. The incident occurred on October 8, 2020, when we experienced Kia's drainage bolt coming loose and draining the majority of the oil. David in this case purchased oil and a new drainage bolt to replace in the meantime until we took it to the shop. When we introduced the issue to our sales representative and service department at Corwin Ford, they completely dismissed our issue and turned the issue on to us. Although we have purchased the best guarantee on the vehicle, we were still denied service from Corwin Ford. They sent it to Kia Motors in hopes that they would take care of the issue, but Kia's guarantee does not match our guarantee at Corwin, therefore nothing is getting done. We have been without our vehicle for 4 months now. Corwin has yet to reach out to us on this matter despite our efforts, they have reassured us on serveral occasions to reach out to us, they never do. We've attempted to reach them multiple times and have been dismissed. This has become very frustrating for our family and we hope to get justice and enjoy the vehicle we purchased soon.Business response
01/06/2022
We did sel* ***** ********* a 2020 Kia Sorento on 8/18/21. They had brought it in to Kia Youngblood and they had diagnosed it as having transmission fluid in the engine oil so the warranty would not cover it* ***** then came into Corwin Ford and admitted to messing up but then tried to cover his tracks by saying he knew he put engine oil in* ***** now wants us to pay for the damages.Initial Complaint
11/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a used Ford F-150 in Oct 2021 from Corwin Ford in Springfield, Mo. and immediately had shifting problems. Would not come out of park. Called sales person who said we would have to schedule with service dept. Made appt. and when we arrived this morning from our home in Joplin, Mo. were told they wouldn’t even be able to look at it for several days even though we had appt. and had described problem when appt. was made. We also discovered upon inspecting the car 2-3 weeks ago that there was rusted out holes in bottom edge of vehicle on both sides of cab that had been skillfully painted over. Paint was very fresh. Talked with sales manager this morning who arranged to get vehicle looked at and diagnosed while we waited. Was very evasive about the rust. Were told an hour later a new gear shift was needed at a cost of almost $800.00. Es***ated cost of rust repair is about $3500.00 as quoted from reputable local auto body shop and as both sills will have to be cut out, replaced and painted. Tried to talk with sales manager after being informed of gearshift repair cost. He knew we were waiting on him and avoided us.We are now looking at an additional $4200.00 in cost over initial purchase price of $15,000.00.Business response
11/26/2021
*** *******, the General Sales manager informed me we are rescinding the deal and refunding the customers money back to them.
******* ******
Controller
**********
Customer response
11/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** & ******* ****
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Customer Complaints Summary
23 total complaints in the last 3 years.
7 complaints closed in the last 12 months.