ComplaintsforReliable Chevrolet LLC

• Initial Complaint

  09/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went to Reliable Chevrolet and purchased a car on September 14th. I had obtained my own financing through **** ** ******* and had my approval letter for the exact car I purchased. All paper work was signed and I currently have the vehicle. A week later, Reliable texted me and said they needed paycheck stubs for my place of employment. I was unsure why they needed it since I had signed loan documents and had the car, but I obliged. On September 27th, I got an alert saying there had just been a hard inquiry on my credit report. I also received a voicemail from Reliable saying they needed 3 months of bank statements proving child support payments I put on my loan documents. I called **** ** ******* and was informed that Reliable Chevrolet had opened a new loan on my behalf that day. I did not authorize this, nor was I informed of it. The bank stated the Reliable had not submitted their documentation or the correct documents to the bank and had not been paid, but that this issue was on them, and not me. That I was under no obligation to submit this paperwork. I went to the dealership to speak to someone about it. They had resubmitted a loan and omitted the child support financial information without my knowledge or permission to expedite the payment to themselves from the bank. I told them that under no circumstances should they run my credit, or apply for any sort of loan in my name again and that I would also be disputing this on my credit report.

  

  Business response

  09/30/2022

  *** ******* came to the dealership with a pre-approved letter from **** ** *******. We are one of the dealerships that facilitate the loan process for the bank.  In doing so we have to send all the information that the bank asks for in the pre-approved letter.  As stated in line 2. under the important next steps it states to the customer that the dealership will request your social security number and may request permission to run a credit bureau report through their system, if required  for regulatory purposes.  I have attached the credit application that *** ******* signed giving authorization to pull credit.  We do this in compliance with OFAC, RED FLAG, and other regulatory requirements.  We then sent the documents over to **** ** ******* for their final approval. Loan was finalized and paperwork was signed.  *** ******* took delivery of her new vehicle.  Attached are the documents to support the loan process.

   

  We understand that this is an unusual circumstance and apologize for any misunderstanding or confusion on our part.  We do not loan money as we are not a bank but simply facilitate the loan for the consumer and the lending institution.  We are at the mercy of the law and the lending institution as to what we have to do.  The loan has since been funded and *** ******* will be notified when she can pick up her paperwork.  The paperwork usually takes 10-15 business days to  finalize but we will expedite that for her and will be calling to let her know when it is available. 

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership was not communicative in any way. Was promised vehicle would be done in 2-3 weeks. Ended up taking 7-8 weeks. Delays were not due to back order parts or insurance but due to dealership not communicating to insurance. I had to play middle man between dealership and insurance as dealership was made aware multiple times of this fact. Dealership took 3 weeks and I had to threaten to pull car from dealership to get 2nd estimate sent in. Dealership lied to me on multiple occasions, blaming insurance company. Made general manager aware of situation towards completion of repairs but would not do anything or go an extra step to make amends. Check engine light was on when car was picked up but was not on before accident. Dealership blamed me for check engine light. Have spoken to GM twice about engine light to which he vehemently refuses to fix it unless the dealership is getting paid. Dealership did not pay tow company. Tow company called me on vacation and threatened legal action for payment. Dealership then "found" bill after being made aware. Vehicle was not clean, not even where repairs were made. Spoke to General manager when picking up vehicle; was very aware of my feelings to entire situation but would not offer anything to make amends other than a free oil change which I refused. I have and will advise anyone I speak to about dealership to not go there. Honesty, customer service, integrity and reliability are not part of their moral and core values. Entire experience with them was mentally and emotionally stressful. Dealership was paid $1000 by me and over $9000 by my insurance company. I do not trust any of their repairs.

  

  Business response

  10/17/2022

  The check engine light was not on when we delivered the car.  We have offered free services in hopes to correct the insurance company’s failure to approve the claim but those services were declined.  At this time we have nothing further to offer

  

  Business response

  10/18/2022

  We appreciate the customers concern but we can only fix what the insurance will pay for.  We are at the mercy of the insurance company and the insurance adjuster.  The customer would need to go back and discuss the claim with his insurance company for reimbursement and or payment. We appreciate the customers business but at this time there is nothing more than we can do. 

  Customer response

  10/19/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  The business is not at the mercy of the insurance company. The insurance company did not know of the O2 sensor issue due to it being missed by the business and its employees. Once I raised the O2 sensor issue with my insurance company, they took care of it no problem. My issue is not with the insurance company but with the business due to the number of issues caused by them that is their problems alone and not the insurance company's. Yet the business refuses to make any amends or do anything right their wrongs. 

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had car troubles and took my car to a local auto parts store to check the codes. The auto parts store stated it appeared to be an issue with my alternator. I had my car towed to Reliable Chevrolet in Springfield Missouri, this shop said they thought it to be the key fob or battery. The key fob tested out ok, so we approved them to replace the battery. This company charged us $375.00 to replace the battery, and that was not the problem, it ended up being the alternator just as the auto part store suggested. They alternator was covered under warranty, but they never refunded us for the battery and faulty diagnostic test.

  

  Business response

  09/08/2022

   

  In response of above ID: Customer had vehicle towed in on Friday August 19 at 16:56, customer was told due to scheduling on Saturday that dealer would try to diagnose but may be Monday before vehicle was repaired. Vehicle would not start and had a number of lights on on dash.  Tested Battery and Battery tested bad. Customer was contacted and replacement of Battery was approved. Replaced Battery and all lights on dash went out. At this point customer showed up to dealership and no further diagnoses was completed, customer paid invoice and left.  Customer returned later with battery light on, diagnosed starting and charging system and found alternator was not charging. Called service contract and received authorization for alternator replacement and completed repair.  Dealership replaced battery the second time to make sure any damage that may have occurred was taken care of. Customer was only charged for the first battery and installation and is considered a maintenance.  The vehicle is a **** ***** ******* with 88,995 miles.

   

  If further information is needed please reach out to me by phone or email.

   

  Robert Bunch

  Service Director

  Reliable Chevrolet

  [email protected]

  417-522-2052

• Initial Complaint

  08/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased this vehicle on 3/8/22, I traded in a vehicle for $24,000 with a $5,500 down payment as well and financed $34,041. I was given an invalid title by Reliable Chevrolet. I discovered this when I went to my local license office and was told the title was not the most current. The ladies advised me that Reliable Chevrolet would need to obtain the correct title before I can begin to pay sales taxes and register the vehicle in my name. I immediately contacted the dealership and have been in contact with them for over 5 months and they have been very unprofessional and unable to give me resolution. Last Wednesday 8/10/22 I drove 1 hour to the dealership to attempt to get a resolution. I was told by two different people they would buy my truck back at the same price I purchased it for since I could not make it a legal vehicle and they would call me by Friday with options. I was notified on Friday that they did not find a similar truck at auction on Thursday 8/11/22 but would be getting a shipment on Tuesday 8/16/22 and would make the deal right. I went up today 8/17/22 after being told there was a truck ready for me. After I drove an hour plus one way for the second time in 7 days they showed me the new truck. I told them I wanted it and then an hour later they come back and said that they can't give me what I paid for my old truck 5 months ago, it would be $15,000 less! So I drove back home with no resolution. I am stuck with a vehicle I purchased from what I assumed was a reliable dealership to find out I can't legally own my vehicle as I do not have a title from them.

  

  Business response

  09/15/2022

  The truck was purchased from ****** ******* **** ******* in Texas.  They provided a title to the vehicle that was a Texas title.  The title was given to the customer to take to the Missouri *** along with his other paperwork to get the truck registered. The customer took out a loan which has since been funded.  At that time the state said that the title was not valid because the state of Texas has issued another title.  The customer brought that to our attention as we have no other way to know that.   We have been in contact with the state of Texas and the auto auction to get us the current title to pass along to the customer.  Because of the special circumstance it has taken longer than expected but the State of Texas, the auto auction and the State of Missouri have decided to issue a new title in the state of Missouri to be given to the customer which is in process so he can get the vehicle registered. We offered to trade the customer out of the truck and gave him a discounted price on the new truck and current market value on his. He has been driving and using the truck since the purchase date.  He declined the offer.  At this time we are waiting for the title from the state to be able to give it to the customer so he can register is vehicle.  We have informed the customer that we will pay for any late fees that he may encounter with the inconvenience.

  Customer response

  09/16/2022

  Complaint: ********
  
  I am rejecting this response because:
  The comments about where the title came from and why I can't obtain an accurate title may be correct, I refuse to accept the fact they are trying to say they gave me an offer on a new truck though. Reliable Chevrolet says they drew up an offer I refused, but this is false, as well as the comment about discounting the new truck. An offer was never given, I believe there were never intentions of trading me out of my truck because the sales manager acted like he had no idea that I would be arriving to look at a new truck even though I had an appointment scheduled. The new truck was also not prepped for me to test drive. The sales manager then took over an hour talking with someone across the parking lot, leaving us sitting at a table in the showroom floor. By this time, it was nearing closing time, another employee even made the comment how he would not be staying past closing time to help with this situation because he had plans. When the sales manager returned, he sat down empty handed and the first thing he told me was that I would not want to take the only deal they were trying to offer me as I would be upside down in my truck and it would not be a smart move to make. He then informed me that the only thing they could do is give the new truck at full price and I would have to take $15,000 less than what I paid for my truck. They were not, and are still not, willing to help me get a title or a different truck. I have had to spend more money to hire an attorney to represent me on my behalf since Reliable Chevrolet refuses to take care of me as their customer. 

  
  
  Sincerely,
  
  **** *******

  

  Business response

  09/19/2022

  As stated in the customers last response we did provide him with numbers.  He refused those numbers as he has also stated.  We have apologized for the mistake the State of Texas made and we have The State of Missouri issuing a title to the vehicle for the consumer since there was a mistake with the State of Texas.  We have offered to pay all late fees for the customer for the inconvenience and time for him to register the truck.  We have been in contact with customer with numerous emails and text, which we have on record, showing that we have been helping them as much as we can.  From what we are being told from the State of Missouri the new Missouri title will be issued in the next few weeks from the State of Missouri so he can get his vehicle registered. 

  Customer response

  09/20/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  The response given by Reliable Cheverolet clearly exhibits the lack of empathy and/or customer service with regard to my situation. The fact that this establishment bought a truck with an invalid title from Texas has nothing to do with me. They sold me the truck which is all I am concerned with. This company is in breach of contract because it has been six and a half month's since the purchase date and no valid title has been produced. The so called customer service I have recieved is when ***** **** would return my phone call with "There has been no movement with your title resolution" and that will be on their records. He also stated that in his 25 years in the business he has never had this happen. They were not concerned with my title issue until I showed up at their business, to trade into a new vehicle, after giving me what I paid for current vehicle, and was lied to. This type of neglect and mistreatment forced me to turn them into the Better Business Bureau, ********** ** ******* and hire an attorney. Due to their mistake I can't even sell or trade this vehicle if I wanted to. As soon as a dealer as prominent as Reliable Chevrolet was notified that a valid title was not issued, there should have been immediate resolution to protect the buyer. Instead the leadership of this establishement chose to push ALL losses on me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment to have my 2012 Chevy Captiva Sport traction control to be serviced because the light was on. I also had an issue with my steering wheel wouldn't turn, the check engine light, and the brakes in reverse. They asked if I also wanted an oil change and I said yes. It took them 3 days to get my car back. They charged me $148 for the check engine light, there were 2 other $148 charges with no description. I asked about what the charges were for and they didn't really give me an answer. All he said was they test drove my car, cleared codes and checked transmission fluid and fixed a battery cable. I go to leave the lot and the traction control light came right back on. I again went back up there and asked about it and still get the same answer. I paid almost $400 for nothing to be fixed. They also did not give me the oil change. I spoke to the service manager who test drove with me and of course the traction light did not come back on so he started yelling at me and told me they would not refund anything.

  

  Business response

  12/02/2022

  Customer came in for a check engine light. The check engine light was intermittent and required a scan from a gm trained tech. Tech retrieved code ( ***** ) which was internal control module EEPROM error.  Tech found a loose positive battery cable which was causing an electrical short. Tech fixed battery cable, cleared code. Test drove vehicle twice without the light coming back on. Customer stated vehicle had a problem with steering and acceleration in reverse. Tech test drove with customers and could not duplicate concern. Customer mentioned traction control light would flash on and off at times.  Tech ran codes no codes retrieved and could not duplicate concern. 

  Customer picked up vehicle and left.  The customer came back in and mentioned the traction control light came back on.  We took a road trip with the customer for 20 minutes and could not duplicate concern. Customer requested for diagnoses refund that was never charged.  Customer wants all prior service refunded which we declined. The charges that customer incurred were for the repair that she authorized to be done.  We only charged her for the actual work that was performed. 

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When we purchased our truck, we agreed to pay the $37,000 for an accident free vehicle. When the employee took the truck to fill the gas tank before we left, he damaged it. It was still drivable but it was significant damage. Reliable is fixing the truck on their dime as expected.However, the employee greatly devalued the truck by wrecking it. According to ***** Blue Book, the value between an accident free Silverado and one that had been in an accident is about a $3500 difference. In addition to fixing the damage, we should get that cost difference back in some form. We are paying for an accident free truck but thats not what we were given. Ive contacted the dealership and General Manager *********************** about remedying this and have yet to hear anything back from either one. I will take this as far up as I need to get this difference back.

  

  Business response

  08/08/2022

  Reliable Chevrolet completed all work and repairs to customers satisfaction.  We also provided discounted items to enhance the trucks features.  Customers and I have been in good communication and customers are driving the vehicle. 

  Customer response

  08/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  (***** is the finance manager) we went and got a car on April 23. We found out a week later that we were not approved for the bank loan because they needed more information. So we gave the information to them which they kept losing. Then we got another phone call a week later that said again we were not approved due to lack of information. So another week goes by with no proper bank loan In place. So we look up our options and the first option is to give the car back which we had no problem doing because we not impressed with their customer service. So we bring the car back in which is another week later so now it has been 3 weeks with no proper bank loan, they refused to take the car back and then gather the missing info that we had still not given them and pushed it threw after we told them we didn't want to send any more information. So they pushed it threw without our consent so that we wouldn't be able to give the car back..so we go to them face to face to speak with ***** **** the sales manager he told my husband he needs to grow up hewas absolutely no help at all and didn't care about the situation. And lied to his face in the store saying we got approved 3 weeks ago and later admitted that they did push it threw 3 weeks later may 11 2022 and that there was nothing he could do....then apologized over and over for the comments that he made to my husband...my husband then stated I don't want to hear it If we are stuck with the car even though you guys messed this up so badly then we need the dates pushed back so we don't have the late fees on the taxes and he said no can do.ridiculous so now we are going to contact the vice president and get a lawyer!They need to take the car back ***** and ***** should not be aloud to magically find paper work that wasn't there, ***** clearly said in voice mail that they did not have the information (last 2 pages of bank statements) and without that the bank couldnt approve, and pushed it threw anyways after we said no anyways

  

  Business response

  05/23/2022

  Just got off the phone with both. ***** ****** had resolved already. Thanks, ***** 

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have never had such a bad experience with a business in my life. To start off I was lied to by the salesman about being able to refinance my loan through the bank of my choice when come to find out, the business requires you to finance through one the few banks they do their financing through. Since then I have had now 3 title rejections in the mail because they aren’t filling the paperwork out correctly. I bought the truck at the beginning of July and it is now December 13th with yet another title rejection I’ve received today. I sold this truck in October and they have been absolutely zero help trying to get the title secured in my possession so I can give it to the new owners. I have talked with them on a weekly basis for the last 5 months and all they’ve done is try to tell me to call and get it figured out through many different parties. I have kindly explained I shouldn’t have to be taking hours out of my day at work to get something figured out that they have continually screwed up. The owners of the truck I bought from them are getting extremely upset (as am i) that Reliable has taken very little effort in trying to get this fixed. I’ve never experienced this level of unprofessionalism and refusal to help with any business.

  

  Business response

  12/15/2021

  I called Jefferson City first thing this morning.  I was informed that they now need a Lien Release from the lienholder that was incorrectly placed on his title/title app.  I have spoken with that lienholder and was promised a lien release by end of the day today.  I will then overnight that to Jefferson City and try to resolve this by the end of the week.

   

  

  Business response

  12/15/2021

  TGood Morning *****,
  
  This gentleman got his title and paperwork back in August.  He then went to a DMV and registered his vehicle.  When the paperwork got to Jefferson City, they put a Pending Reject on his title due to his Title App and Title Rider reading that F**** ******** ****** *********** as the lienholder (this was a cash with outside lien deal).  The correct lienholder is **** ****** ****n and that is what was reported to the state.
  
  ***** reached out to me awhile go and informed me that Jefferson City needed an affidavit that stated the lienholder mistake and who the correct lienholder is.  I sent a copy of this to Jefferson City and gave ***** a hard copy and email copy as well.  I have attached the affidavit to this email for your reference.  When he was here in person, I let him know that we were sending a copy of the affidavit to Jefferson City and that if they came back and told him that they had not received the affidavit that he should re-send the affidavit with the copies he was given.
  
  His mom called me a couple of times, on his behalf (since he is deployed), and I gave her a copy of the affidavit as well.  Yesterday ***** emailed me letting me know he has gotten another letter about his title still being in pending rejects.  I emailed back and asked if they were still asking for the affidavit he has a copy of or if the state is asking for more documentation.  He has not responded since my email yesterday.
  
  I will do my best to fit a call into Jefferson City into my schedule today and see what the hold up is.
  ******* **** * ***** ***** ******** *********
  ************
  
  
  his is from our title clerk- issue appears not to be with us. He got his own money from an outside lienholder. 

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a 2018 Chevrolet Silverado 4x4 from them 12/31/2018. They talked us in to buying an extended warranty for 4 years. Later we got our papers on the warranty & it showed we only got 3 1/2 years. So we contacted the insurance company & they said they would send us a corrected card. This went on for several weeks & still no card. So we finally called Reliable Chevrolet & after they checked on it, we were told that we paid for 6 months that they had the truck. Of course that was not so. My husband told them we had not agreed to any such thing. He told them that was bad business & that we would never buy from them again & would also tell our friends not to do business with them because they are not reliable as their name says. We would like to get the 4 year warranty we paid for not 3 1/2. It is ridiculous that they would charge us for 6 months that they had the truck. That is not good business.

  

  Business response

  10/26/2021

  We have upgraded the warranty to and corrected the in service date.  This consumer now has a 60 month, 60,000 mile warranty; it is 6 more months than what he purchased.  The in service date for the vehicle is June 8, 2018.

  Customer response

  10/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But as of yet I do not have a new warranty showing this new date. So until I have that in hand I will not be completely satisfied. So it is pending on getting that to me. I will notify you when I get that new warranty showing that I am getting my 6 months back.
  
  Sincerely,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩