Complaints

• Initial Complaint

  11/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They ran new water lines for a duplex. They damaged a deck, removed the entire thing.. when they fixed it, it was unsafe and not secured to the house. The support beams were sitting on 3 stacked rocks. When I called to complain there was a heated exchange with ******. She refused to help in any way. I paid for the fix. She then filed a court case against me 22 days after the service out of spite with zero warning. The amount paid was ******* on day 28 after the service. There was zero communication about taking me to court, about the amount being late or passed due because it wasnt. Reeds tried to file a lawsuit out of spite to try and hurt me financially and mine and my business reputation.I will attach the court info. It clearly says work done the 7th, filed on the 30th

  

  Business response

  11/04/2024

  As per the recorded call which I cannot attach because the file type is not allowed, but I would be happy to provide. I was extremely respectful during the entire call ******************** I explained that her estimate excluded the re-installation of the deck and that we could not put the deck back as it was. I explained that it had to be moved to access the water line that we needed to dig for and that she would have to call a deck company to put the deck back as it was, she chose to tell me she wasn't Fu**ing paying me at which point I told her okay I would send her account to the lawyer.

  We don't normally do this until an account is 31+ days past due. However, her account was due upon receipt on day of service, which was completed August 7th, 2024, we were told that she was out of town, so we were unable to collect day of service. When she called on 8/19/24 she was 12 days past due. I sent this to the lawyer for a demand letter, when Mrs. ********* received the demand letter she called and paid the account. However, she owes legal fees at this point due to her own actions.

  Mrs. ********* also went on ****** and left a slanderous review, and I explained to ***** the service manager, who soke with her about the review, that if she would take down the Slanderous review, we would drop the lawsuit. However, she is choosing to not take down the review, so we are now adding on slander to the lawsuit and are contacting ******. I have attached the estimate signed by Mrs. ********* that states we do not reinstall decks/wooden structures, as well as the invoice showing when the payment was made. The estimate stated that deck reinstalment was excluded, she chose not to read the estimate and has admitted this on several occasions. Her actions are causing a situation that could be over, to be extended. I am still willing to drop the lawsuit, if Mrs. ********* will remove the slanderous review. If she continues to slander the company, I will have no choice but to continue the lawsuit. 

  

  Business response

  11/04/2024

  Please let me know if there is a way to provide the recorded call an I would be happy to do so. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did not received the credit that ***** said I would get in the amount of $119.50. I paid for sewer service on 07/12/2022 and then the 2nd one came out on 07/22/2022 He would not leave unless I paid him again in the amount of 119.50. I had already paid 119.50 on 07/12/2022. I paid them twice for the same service. I contacted the business and spoke with ***** and he stated the he would give me a credit on the next clean out in the amount of $119.50. The first time I called back someone informed me that the work was not guaranteed, but I have documentation states that the workmanship is warranted for thirty days, unless otherwise specified. I would like my $119.50 refunded back to me.

  

  Business response

  03/08/2023

  ******* ********** I would like to be able to assist you in getting your credit which is what ***** offered you. 

  However, a credit on subsequent work is all I can offer, I am not able to give a refund. 

  If you call in and schedule work to be done, we can apply the 119.50 to the work you schedule.

  As you can see from the attached Invoices ***** dated 6/28/21 States No Warranty on Drain clearings

  Invoice ***** we changed service software, and the Drain disclosure was left off which is why ***** agreed to give the credit on Future services.

  Invoice ***** the drain Disclosure appears again ***Reeds Plumbing does not offer any type of warranty on drain cleanings*** the hourly price had gone up to 110 an hour from the 105 hr you were originally charged on invoice **** when we were dispatched to come back out on invoice **** we credited your account the 5.50 difference, so you were only charged the original amount quoted to you. 

  Again, I would be happy to give you a credit on future services of $119.50, but you will have to call and schedule those services. 

  Our number to schedule services is ************* you can let the dispatcher know that the Office Manager ****** **** stated she added a credit memo to your account and noted your account to apply a 119.50 credit to any future services ordered by you. 

  We appriciate your business and I hope to hear that you have scheduled services with us so we can get that credit applied. 

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2021 I had both outside spigots on my house replaced. Since that was right before winter, they have hardly been used. Today I went to use one and it’s leaking terribly. I called Reed’s Plumbing assuming they would stand by their products and workmanship. Instead they tried to charge me again to fix what they didn’t do right the first time They said they have a 30-day replacement policy, which is absolutely ridiculous. My previous spigots lasted 20 years. Their policy is ridiculous. I either want both spigots replaced, free of charge, or a full refund.

  

  Business response

  04/25/2022

  Good morning!  I am reaching out in response to a letter I received in the mail for complaint id ******** from ***** ***** at **** ** ********* ************ **.  I spoke with our general manager and he advised that we are happy to come take a look at the leaking spigot.  If it is determined that it froze and busted, which is outside of our control, then there would be a cost to replace the leaking spigot.  If it is not frozen and busted then we will fix the issue at no charge.  Please let me know if the customer is okay with this resolution and we can reach out to them and schedule a day that will work for them.

    

  Thank you,

  ****** *****

  Office Manager

  Reeds Plumbing

  *** * ********** ************ ** ***** ************

  Customer response

  04/25/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I was informed by the Reed’s Plumbing receptionist that the spigot wouldn’t be covered because it had been over 30 days. 
  Because of this response I have had the spigot replaced from an honorable plumbing company. It cost $225.00 to replace. 
  If Reed’s wants to be honorable and send me a check for $225.00, I will consider the matter closed. 
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩