Business ProfileforThe Wooten Co., LLC

Formal Complaint Regarding Carpet Condition and Security Deposit Charges I am writing to formally express my dissatisfaction and refusal to accept the charges related to the carpet replacement in the apartment located at ************************************************* at the ********* Apartments, which I vacated on May 1st 2024.During my tenancy from July 2021 to May 2024, I maintained the apartment diligently, including regular shampooings and upkeep of the carpet. It is crucial to note that the carpet was not new at the time of my move-in and had been subject to use by previous tenants.Despite these facts, I have been charged $2,194.35 for carpet replacement and $124.88 for Flooring Kilz which is related to the carpet replacement. Attributing the current condition of the carpet solely to my tenancy and my pets is both unreasonable and unjust. If it was attributed to my pets this should of been detailed in the list and then ran through the pet bond they forced me to get, but that was not the way it happened and they just charged me as a "Move Out Restoration Charges". The wear and tear on the carpet is clearly a result of cumulative use over several years by various tenants, not just my occupancy. In light of this, I refuse to pay the previously stated charges for carpet replacement, as it is clear that the replacement was necessitated by the carpets age and prolonged use, not by any damage caused during my tenancy. Consequently, the claim that I have an "outstanding balance" of $1,486.51 is erroneous. My security deposit of $925 should cover all legitimate fees and deductions, and I should still receive a portion of my deposit back. I am formally requesting a detailed breakdown of all charges and an immediate revision of the outstanding balance. I expect a fair and prompt resolution to this issue and the return of the appropriate amount of my security deposit.Sincerely,***************************