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Business Profile

Truck Dealers

M H C Kenworth

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had recently got a truck from this business, used with remaining factory warranty and purchased extended warranty. After a couple weeks the engine fell out of the truck and was discovered the block was broken from a previous incident based on rust was before we bought it. After paying the bill to have it fixed and getting back on the road not a week after the front axle came loose and was put in the shop again, after this repair the axle came loose a second time in less than 2 weeks. The second time trying to fix the axle to the truck and another shop bill later it was unresolved. Currently the truck is in yet another shop and after a $750 frame check, its been determined the frame of the truck is twisted. It has sat more than it has been on the road. So far its been impossible to make any sort of profit. Paid around $40k for the truck and traded another workable truck. So far the shop bills have added up to around half of the total cost of the vehicle. The vice president in Kansas City corporate office has been informed of the issue and his response was was how do you prove it

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BBB Rating & Accreditation

A-

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Years in Business: 49

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

3315 E Kearney St

Springfield, MO 65803-5042

Visit Website
(417) 831-4444

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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