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Business Profile

Campgrounds

Ruby’s Landing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner has turned of all utilities. Did so at 11:43am today. No water, electric of sewer. I am about 1 week behind my rent.

    Business Response

    Date: 11/21/2024

    As Manager of the campground, it is my position to ensure tenants comply with the agreements contained in their lease.  This individual signed a lease on May of 2024.  Within that lease, it clearly states under the subgroup of ************************ shall be terminated whenever site rental is considered delinquent after three days."  A payment, not full payment, was received on 11/4/2024, 30 days late and the November rent was now due.  This individual was given a letter on 11/7/2024 stating the accumulated charges, less the payment and a timeframe to pay and other violations of his month to month lease that needed addressed.  This individual failed to comply and was then given another letter on 11/14/2024 stating the shut off time and date.  

Ruby’s Landing is NOT a BBB Accredited Business.

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