Business ProfileforUpland Servicing LLC

The Service Technician was evasive about providing an invoice at the time of service. I had to be persistent and track down after the fact. When I finally received it, the invoice detailed $56 in parts and $495 in labor for 4 and 1/2 hours of work. On Saturday 7/1/2023, the technician arrived on our property at 5:08 p.m. and departed at 5:51 p.m. On Thursday 7/6/2023, the technician arrived on our property at 7:58 a.m. and departed at 9:12 a.m. for a total of 1 hour and 57 minutes on the property. When I called the office and asked, I was told that the 2 1/2 hour discrepancy was due to "drive time" and time calling in a warranty. Two days after service on Saturday 7/8/2023 our air conditioning unit quit working entirely. I called a competitor and their analysis revealed that our blower motor was completely burned out. There are 2 possibilities. Either: 1) the Upland technician did not notice the real problem and just charged us $495 in inflated and unverifiable labor charges that did nothing to diagnose or repair our unit, or 2) the actions of the Upland technician directly caused the blower motor (a $1,951.04 repair) to burn out and need replaced. Neither is a flattering or professional characterization of work or integrity. I do not wish to see any other families scammed into paying for inflated labor hours and exaggerated and unverifiable "drive time", or worse, deliberate sabotage of expensive components in order to sell new units.