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Business Profile

Massage Therapist

Massage Envy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a membership with the Massage Envy located at **** ********** *** *** ****** ** *****. I continued to have billing and scheduling issues with this company and went on location to cancel my membership. I signed all needed paperwork and thought it was taken care of, but later while I was at work 2 men came to my home and scared our 14 year old daughter. They were demanding a payment of $110.00 on a past due bill for Massage envy. I called them and paid to balance request to avoid any additional fear being imposed on my daughter. I have all documentation that proves I cancelled this membership in person on October 9th, 2022.

    Business Response

    Date: 12/07/2022

    To Whom it May Concern: 

    Here is our account and documentation regarding **** ****. 

    Her wellness agreement is attached that she signed when she started her membership, signatures stating that she understood our policies and procedures. 

    The second document attached is her transaction history and audit- highlighting the two different appointments that she owed us for. 

    The third attachment is our screen shots of all of our text threads explaining to her what we were trying to collect, and why, and what would happen if we didn't (police report). We gave her multiple warnings with ample time that we would have to file a police report for walking out after her service and balance. 

    She reached out to us after the police collected her payment. She was mad, and we told her that we texted her multiple times telling her we would have to if she did not call for payment. Her transaction history and audit were provided to her as well. 

    Her membership was terminated immediately when she was in non payment for received service and had a balance owed. 

    Please let me know if there is anything else you may need. 

    Thank you! 

    ******* ******

Massage Envy is NOT a BBB Accredited Business.

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