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Find a Location

Centerpointe Hospital has 1 locations, listed below.

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    Business ProfileforCenterpointe Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4801 Weldon Spring Pkwy, Weldon Spring, MO 63304-9101
    BBB File Opened:
    8/15/2023
    Years in Business:
    21
    Business Started:
    4/18/2003
    Business Started Locally:
    4/18/2003
    Type of Entity:
    Sole Proprietorship

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/15/2023

    2/10/22-2/17/22 I was staying at the hospital and received financial assistance papers they gave me. I filled it out and sent them back but never heard anything. I called about 5 times and spoke with ***** at Centerpointe Hospital. He said if I hadn't received the bill by now to not worry about it. I then received a bill from a collection agency although I never got a bill from the hospital. This is going to affect my credit. I got back ahold of ***** and he said they changed ownership in April and that probably affected the situation. So he sent me out new financial assistance papers. On 8/14/23 I filled it out and faxed it in. I talked to ***** today and he said their fax machine doesn't work, although the papers include fax info. He said I'm not the only one complaining about this issue. Many other people complained about applying for financial assistance, never receiving a bill, and the account going into collection. I asked for the phone number to the main office. He said he was the only one working in the business office and no one else will answer the phone. He gave me his direct line (###-###-####) because I was complaining about the issue.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LeeAnn O

    1 star

    06/13/2024

    Back in 2016(?), I was admitted here because the mental health hospital nearest to me was full. I high-fived someone before I was ever told the rules or anything, and that person was put in isolation. They were keeping someone who had a literal shattered leg from being given any form of painkillers.Someone was freaking out and they sedated them and locked them in iso.Since going here, I have been diagnosed with PTSD, which I had never had before going here. They are shockingly abusive to their patients. When I was admitted, they told me if I hadn't fallen asleep on my own they would strap me down onto the table in the isolation room and sedate me.A one star doesn't cover how lowly I think of this place, but it is the lowest I can give. I feel like I should expand a little bit. They also had made us walk through the snow in our socks, if we didn't have the "privilege" of shoes, then that was just too bad. There were two staff members who were nice to me.They made me sit out in the hallway instead of letting me sit in my room during one of the codes where everyone had to be put in their rooms for safety. I had to sit outside, in the hallway, on the floor, and if I started getting anxious, I guess they would have probably sedated me.On my second day there, while they were adjusting my meds, I had slept all day due to the meds knocking me out. Third day I heard the nurses actively insulting me while I walked past the nurse station.I thought that maybe, just maybe, this place would have changed. They did not. The e-mail they give you if you leave a ****** review just outright doesn't exist. They do not care about the people they take in, or how they leave in an infinitely worse state than before they were admitted.

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