Complaints

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had nothing but pest issues since living here of March 2023. I tell the office and in JUNE they told me its just that time of the year and again this month when its COLD, they told me its just that time of the yearHow is it that time of the year when its HOT AND COLD?! Also, I should see ZERO pests with how much they apparently come out and spray (Ive never been home except once when they said they did)The maintenance people can also come into your apartment at any time when youre not home to grab things they need. They are supposed to leave a note that they came. THEY NEVER DID. THIS HAS YET TO BE ADDRESSED!I have had my dishwasher break, things falling off walls, hair STUCK TO THE **** WITH PAINT. This is literally the CHEAPEST built/maintenanced apartment complex I have EVER seen!Also a picture of JUST LAST WEEK of the centipede that came out of my drain and they think this is NORMAL LIVING. Also a picture of these CONSTANT spiders on the ceilings and corners!

  Business response

  11/15/2023

  I have attached the wrong attachment earlier. Please delete 1011 email attachment as it does not go with this file. 

  Business response

  11/16/2023

  Villages at Lake Silvercote has been working very closely with the tenant since she has moved into our complex. Per the tenant's request she wants to be there when maintenance is at her apartment. Several times when a maintenance request has been made several phone calls have been made with no response from the tenant to get her tickets resolved. The tenant would also make appointments and when maintenance would show up, she would deny them access.  When we would receive an email regarding pest, we would always put her on the rotation for our pest control company to come out and spray her unit. The company comes out twice a month. In the meantime, Maintenance was sent over to caulk any windows, look at her weather stripping, and use our pest control spray. 

  For this recent occurrence that is being brought up in this complaint, the tenant sent me a photo of a centipede, so I had maintenance look at the foundation outside her unit to see if any cracks need to be filled in with caulk. Then once again they were to check the windows and any weather stripping. I also did some research on the subject and found that centipedes like moisture, so we put a dehumidifier in her bathroom and asked her to move it around to her other bathroom as well as the kitchen area. I then found some spray that works especially for centipedes and had Maintenace spray this and put sticky traps down. When pest control came, I had explained to him the situation and had asked him to take a really good look around and get her taken care as this is not the first time, she has seen something. Pest control spray her unit and inspected the unit. The company had confirmed that there was no evidence of pest in her apartment. I have attached to this letter a copy of the report. At the bottom of the report, you will see where it states this. The tenant herself had confirmed this with me as well. I have also attached all the emails regarding this situation as well including the one of her confirming she has not seen any pest since the two treatments she had.  

  Villages at Lake Silvercote has done all they can to assure the tenant has no pests in her apartment but would be more than happy to assist her in the future if she has any other issues.
  

  Customer response

  11/16/2023

  Complaint: 20870289
  
  I am rejecting this response because:
  Villages of lake silvercote explained to me many times, previously, that the company who sprays will be by and they will add me to the list. While Im waiting for this company to come spray, I had to continue living with bugs for sometimes up to 1.5 weeks before the company would be out to spray my unit.

  This past time they sprayed, I sent them a picture of spiders in my unit AFTER they sprayed TWICE! Why am I still getting bugs in here?! I should not have any bugs if they sprayed TWICE in a week. This has been an ONGOING issue since MARCH/APRIL and they NOW want to try to do something about it other than just adding me to the list to be sprayed. Why has it taken 8-9 MONTHS for them to take further action?!

  Also in regards to them stating I denied access to maintenance was ONE TIME when I was running late to get our kids from school. During this same interaction with maintenance, the maintenance men stated THEMSELVES these apartment just have bug issues after I asked why ** still having issues. 

  
  
  Sincerely,
  
  ***************************

  Business response

  11/16/2023

  As you can see from the picture the tenant provided there is no evidence of a spider in her photo. There is a black spot on the wall, but that is all you can see. As stated before Villages at Lake Silvercote has done their job to ensure the tenant has no pest which was confirmed from Pest control and the tenant herself. 

  Customer response

  11/17/2023

  Complaint: 20870289
  
  I am rejecting this response because:
  As you can see from the photo, the black spot IS A SPIDER and has since disappeared ONCE WE KILLED IT.

  Once again, I have gotten NO RESPONSE as to why its taken 8-9 MONTHS to get this far on a pest issue. Once AGAIN, I have gotten NO RESPONSE as to why a ticket WASNT left when maintenance came in WITHOUT MY KNOWLEDGE.

  Also, I asked villages of lake silvercote what we do when we have 3/4 of the kids here needing a HUMIDIFIER in the apartment since centipedes are attracted to the humidity and got NO response on that. So once again, were just supposed to live with bugs because our kids need to breathe?!
  
  
  Sincerely,
  
  ***************************

  Customer response

  11/27/2023

  Another pest was found on our ceiling after we were GONE ALL WEEKEND! So it did not get through the doors when we were going in and out. We had ALL drains CLOSED! Including sinks! How are they still getting in if we have no infestation?!

  Customer response

  11/27/2023

  Bugs are still getting in. I do have an infestation. They have not solved anything regarding my bug issues. They continue to spray and it doesnt work. There is something wrong with these buildings to still be getting bugs.

  I was out of town this weekend and came home to this centipede on the ceiling in my bedroom! ALL drains were closed the whole weekend! Even the sinks!

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