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Business Profile

Auto Detailing

MST Auto Repair & Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had *********************** from MST apply a ceramic coating to the 2019 GMC Acadia I own. I took it through a car wash and found out that he burned my plastic all around my car and the paint needs a correction because of this also, I took my car to another detailing place to maybe get answers why my plastic and paint is ruined. Detail 360 told me that *********************** burned my plastic and paint with the buffer and that the damages would be $1100 and so I brought this to ******* attention, and he denies the accusations.

    Business Response

    Date: 08/17/2024

    On 12/22/2023 I completed a 12 month ceramic coating for *****. She picked up her vehicle on 12/23/2023 and was extremely pleased with the outcome of her vehicle and included a $20 tip. On 2/13/2024 she contacted me again stating she took her vehicle through and automated car wash and now there were smearing marks on her plastic trims that were not there prior to the car wash. I provided her insight as to what may have happened with the car wash and she was happy with the answers provided. She proceeded to ask me pricing on another detailing job in the future. On 8/11/2024 she approached me with a bill from another detailing company with accusations that I burned her plastics with a polisher. I explained to her that I do not take a polisher to plastic trims. On 8/17/2024 I received a complaint letter from BBB in the disputed amount of ******. I contacted ***** to inform her I would be sending the ****** via Venmo (her original form of payment). After ending the phone call I promptly refunded her disputed amount of ****** which was the original payment with tip included for her services. She was satisfied with this payment and stated she would close the BBB complaint when she arrives home from vacation next week. 

    Business Response

    Date: 08/18/2024


    Business Response

    Date: 08/18/2024


    Business Response

    Date: 08/18/2024


    Business Response

    Date: 08/18/2024

    Attached is a picture of her vehicle when she picked it up in December. 

    Customer Answer

    Date: 08/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************************************

MST Auto Repair & Detailing is NOT a BBB Accredited Business.

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