Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Auto Repair Network sent me very threatening mail stating that if I did not call them within a period of time I was going to lose my warranty. As a new car owner, I assumed this was the same network I had my warranty with, because their mail has very little information on it. Nothing really says who they are, and it looks very official. So I called to renew. On the phone, the guy I talked to asked no questions, basically took my information and left. He did not send me any copies of what contract I had just signed up for, as I would have read into it and cancelled. Instead I was charged twice at $256.94. The first charged I again, assumed it was a renewal for my other warranty because that is what they were playing it off that it was... by time the second charge came, I called to cancel whatever contract. I received an email and I also wrote a letter to get one of my charges back. I wasted almost $600 on warranty I didn't need. I never received anything explaining what the warranty was. I never physically signed anything. I was sent confusing and misinformed mail. This business model, feels like a scam.

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention. We understand the concerns expressed in this complaint and take all customer feedback seriously.

  First and foremost, we apologize for any confusion or frustration this experience may have caused. We strive to ensure all marketing communications and customer interactions are clear, respectful, and in compliance with applicable regulations.

  After reviewing the account, our records show that a digital copy of the customers policy was emailed to the address provided at the time of purchase on March ******. Additionally, a physical copy was mailed to the mailing address on file and was delivered via **** on March 14, 2025. We are sorry if these communications did not meet expectations or caused any misunderstanding regarding the nature of the coverage.

  To resolve this matter, we have processed a pro-rated refund in accordance with the terms and conditions of the contract. The refund has been issued via check and mailed to the customers address on file. It should arrive within 710 business days via *****

  We want every customer to feel fully informed and confident in their decisions. If the customer has any additional questions or did not receive the refund within the expected timeframe, we welcome them to contact our support team directly on ************ so we can assist further.

  Thank you again for the opportunity to address this concern.

  Sincerely,

  Auto Repair Network Customer Relations Team

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tired of getting letters from auto repair network since they are not authorized dealers

  Business Response

  Date: 03/18/2025

  We understand your frustration and appreciate you bringing this to our attention. We have removed your information from our mailing list to ensure you do not receive any further notices from Auto Repair Network.

  Please note that you may still receive similar notices from other companies, as multiple providers offer vehicle protection plans. If you have any further concerns, feel free to reach out, and wed be happy to assist.

  Best regards,

  
  Auto Repair Network

• Initial Complaint

  Date:02/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2024 I paid $4201 for a 6 year extended warranty. I soon found out they are not connected with any car dealers as was stated. I needed new brake pads and rotors. Pads at $81 was covered but not rotors at about $200. I called them to cancel and issue a prorated refund and they told me to send a letter requesting cancelation and I sent it on 2/4/2025. I have since called asking if they received it and they keep telling me to just send it again. I think this is a possible scam and hoping for some resolution with your help.

  Business Response

  Date: 03/01/2025

  Thank you for reaching out and sharing your concerns. We truly apologize for any confusion or frustration youve experienced. Auto Repair Network serves as a selling agent for multiple administrators, and all claims are processed and paid directly to licensed repair facilities based on the terms of each contract.

  Per your request, your policy has been canceled as of 2/3/2025, and a pro-rated refund has been issued according to the terms of your contract. This refund was sent via check to the address on file and mailed through ****, with delivery expected within 7 to 10 business days.

  We appreciate your patience throughout this process and understand how important clarity and timely service are. If you have any further questions or need additional assistance, please dont hesitate to reach out to our customer service team.

  Best regards,

  
  Auto Repair Network

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. That's assuming I do receive the prorated refund.
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** and keep getting harassed by mail from this company. Its not obvious who the company is, so I had to do research. They want me to extend a warranty that ive been ignoring for months now and they mail me false looking "official" info. ***** ******** is the Program Coordinator listed on the Document ************ They also have a FL license at the bottom of the page in fine print:Auto Repai Network FL ***************

  Business Response

  Date: 02/03/2025

  Thank you for bringing this to our attention. We understand how frustrating unwanted mail can be and apologize for any inconvenience it has caused.

  We have removed your information from our mailing list, and you will no longer receive any further notices from our office.

  If you have any additional questions or concerns, please feel free to contact us.

  Sincerely,

  
  Auto Repair Network 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello -on yesterday 1/12/2025 ---the company auto repair network tried to take ****** from my credit card payment was not allowed due to no funds ---so i get a call from them today stating that i am in debt with them for well over ****** dollars --shockingly to my surprise they are a auto warranty company when i first purchased my vehicle in june ************************************ the mail stating i need to set up my warranty i assumed the post cards were coming from mercades because i had just purchased the car so i thought i had to set up the coverage i did i paid about ****** to one of the companies then get another post card stating the same thing i talked to ***** on 8/31/2024 she tried to scam me into getting coverage i advised her i thought this was coming directly from mercades got scared and agreed now though while talking to her i told her that i need to call benz and see if i had any warranty from them on my car she said that i could do that i never agreed or signed anything to confirm i wanted the coverage ----she said i didnt have to sign that is not necessary today when i spoke to her she basically stated i am trapped in this coverage and need to defer payments and then after a month they will continue to take money --so they are not giving me an option to cancel the coverage or they are not honoring the fact i told them i cannot afford additional coverage i dont need and also didnt agree to keeping so now today this woman ***** state that i owe over ****** to them and she is still trying to send paper work out showing there coverage etc ... i asked for a manager i was not allowed to speak to one --- i never agreed to this coverege they scammed me and i wanted to be opted out of this coverage i dont even want the initial money i paid them i just want out the coverage with no balance due being that i was scammed into getting the coverage all of the post card were basically warnings warning me i had to get coverage before it expires

  Business Response

  Date: 01/19/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused by your experience with our company. We take matters like this very seriously and want to address your concerns directly.

  We understand your concern about feeling obligated to maintain coverage, and we want to reassure you that we never want our customers to feel trapped. To that end, we have canceled your policy and issued a pro-rated refund in accordance with the terms of the policy. This refund will be sent via check to the address we have on file and mailed via ***** Please note that there could be a slight delay in delivery due to the holiday season.

  At Auto Repair Network, we offer a 30-day money-back guarantee, and our policies are designed to be either transferable or refundable on a pro-rated basis to ensure flexibility for our customers. We regret that this was not clearly communicated during your interactions with us, and we are reviewing this situation internally to improve our processes and training.

  If you have any further questions or need additional assistance, please dont hesitate to contact us. Your feedback is invaluable in helping us provide better service for all our customers.

  Thank you for giving us the opportunity to address this matter.

  Sincerely,
  Auto Repair Network 

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/2024 *** ****** called my mother-in-law, who is 76 years old, and proceeded to sell her a car warranty policy on her 20-year-old vehicle. On that date she authorized a payment from her bank account in the amount of $215. When we found out about the purchase after receiving a bill in the mail for $205.33 we immediately took action to cancel the policy and request a refund in the full amount of $420.33. I have a fax confirmation showing we successfully faxed the cancelation to the company on 7/18/2024. On 10/16/2024 we still have not received the refund for any portion of what was paid, which the agent we canceled with told us it would be refunded in full, so upon calling on 10/16/2024 we were told that the letter was received on 7/18/2024 but that it takes ***** days for the refund to go out. I said that 90 days would be in two days. She then stated it would be ***** business days, which we are at 65 "business" days now. I asked for a manager and ***** got on the line and then told me it would be ***** business days from 7/29/2024 when they "processed" the letter. The date keeps changing and this is preying on the elderly with limited social security income to even be selling something like this. All we want is the refund she is entitled to. I also looked at the online account they created for her, and it shows they attempted to take two more payments from her on 8/5/2024 for $1181 and on 8/17/2024 for $1981.35, but luckily, we had canceled the payment authorization/credit card with the bank. This company is a sham and should be ashamed for preying on the elderly like this. But all they keep saying is try to **** us on why she needs this policy, but she does not. She barely even drives any more.

  Business Response

  Date: 10/22/2024

  To whom it may concern, 

  Auto Repair Network takes these matters seriously and is conducting an internal review of all interactions and processes regarding your experience with our Team. We will be addressing anything found needed to ensure that we are providing the highest level of Customer Support to all our customers. 

  To resolve this concern, we have issued a full refund on this contract in the amount of $420.33 via check with a check number of 6377.This has been sent via **** and should arrive at the address on file within 7 to 10 business days. 

  Auto Repair Network apologizes for any inconvenience this experience has caused and will be making any changes necessary to ensure that this does not happen in the future. If you should have any additional questions or concerns, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  We did received the refund check in full today. Thank you for the resolution. 
   
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Repair Network sold us an extended warranty for a truck on 03/25/24 for $3993.00 on 12 months of installment payments of $246.46. After reporting a malfunction of my vehicle with ************************************ Contract #SRN102007 they refused to pay for any repairs to my vehicle and canceled my contract and referred me back to Auto Repair Network stating that this company sold me an extended warranty that it doesn't cover lifted trucks.I purchased my truck in 2016 lifted at the *** dealer new 0 miles, therefore my vehicle doesn't have any aftermarket parts.None of this was ever disclosed to us until 10/09/24 when my truck needs repairs.

  Business Response

  Date: 10/25/2024

  To whom it may concern, 

  Auto Repair Network apologizes for the inconvenience regarding the process when filing a claim. Please note that Auto Repair Network does not approve or deny claims these are handled by the administrator of the policy. Auto Repair Network offers coverage through several different administrators and handles any Customer Support that is needed during the term of your policy. 

  To resolve this complaint, we worked with the administrator to get this claim approved and paid. Also, due to the inconvenience of this claim process and due to the modification, a full refund has been issued as well. Auto Repair Network issued this refund on 10/15/2024 via check number 2227. This was sent via **** and should be delivered within 7 to 10 business days. 

  Again, Auto Repair Network apologizes for this experience when needing to the use the policy. If you should have any questions or concerns, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this **ntract from Auto Repair Network ***********************************************I had my vehicle serviced at a local dealer the dealer **ntacted Auto Repair Network and the ** denied the claim. That was fine when I spoke with the salesperson we discussed in detail what was **vered I specifically asked about suspension **mponents she stated they were **vered. I **ntacted Auto Repair Network and received nothing but lip service and a promise that I would be **ntacted in ***** hours so I **uld pursue cancelling this **ntract with them. that was 3 weeks ago still no phone call. I just want to cancel this **ntract and get on with my life. The stress caused by these employees is just not worth it. I need some assistance in **mpleting this process since all I get from them is lies.Thank you

  Business Response

  Date: 08/02/2024

  To whom it may concern, 

  Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience and stress this situation has caused you.

  We understand your frustration regarding the coverage of suspension components. After reviewing the call, we found that suspension was not discussed. Additionally, the contract we mailed to you via **** lists all covered parts to review and provided a 30-day money back guarantee. 

  We have processed a pro-rated refund per the terms of your contract. This was mailed out on 08/01/2024 via **** via check number 6303.This was mailed to the address on file and should be received in the next 7 10 business days. 

  Again, we do apologize for the experience you had with our company and are committed to improving our customer service to prevent situations like this in the future.

  If you need any further assistance or have additional questions, please do not hesitate to contact us directly.

  Sincerely,  

  Auto Repair Network

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel the policy but they won't let me.

  Business Response

  Date: 07/03/2024

  To whom it may concern, 

  Auto Repair Network apologizes for any inconvenience that the cancellation process of the contract might have caused. We take these matters seriously and will review all interactions with our Customer Support Team and address any concerns that might arise accordingly. 

  As of 7/2/2024, we processed the cancellation of your policy and the monthly payment that was taken after your request on 6/28/2024 has been refunded. This refund was processed on 7/2/2024 in the amount of $105.52 since the adjustments discussed on 6/28/2024 have been applied. This was processed by ***** and should appear back on your account within 3 5 business days. 

  If you should have any additional questions, please contact our Customer Support Team. 

  Thank you, 

  Auto Repair Network 

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote your company cancelling your contract for what was shown as "auto repair vehicle service contract." I wrote to you cancelling the contract and requesting refund of my funds in the amount of $189.00 originally withheld. To date I have not received my funds and a letter was sent to you May 11, 2024 cancelling "your auto protection policy." All of your material was returned as well by US ************** certified mail 9589 0710 5270 2115 4672 32 (copy attached). To date I have not received my funds in the amount of $189.00 as requested.As stated I am no longer interested in your product. All was returned May 11, 2024. Please cancel this contract and refund my $189.00 in funds which have been paid,As a matter of information, according to the BBB in ******************, your business is not BBB Accredited.I hope to receive a response from your company in a timely manner.

  Business Response

  Date: 06/25/2024

  To whom it may concern, 

  Auto Repair Network apologizes for any inconvenience the cancellation process might have caused. We do show that we received your cancellation request via mail but looks like an issue occurred regarding your refund. This has now been corrected and the refund has been issued back to the card we have on file ending in 8825 in the amount of $189.00. This should show back to your account within 3 to 5 business days. The confirmation number for this transaction is 9657304816. 

  If you dont see this refund in the next 3 to 5 business days, please contact our Customer Support Team directly at ************ Monday Friday. Again, we apologize for the delay, but you can be rest assured that everything has been corrected and you will be receiving the $189.00 back to you. 

  Sincerely,

  Auto Repair Network 

  Customer Answer

  Date: 07/03/2024

  No further action needed, the business refunded my money on June 26, 2024.