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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 15th I received a promotion from the business for a wax. This is a promotion I have used in the past with no problems. I asked if I could use it before my service. I get my service and the cashier denies a legit coupon for $10 off for a product and then proceeds to charge me full price for the free wax promotion. She said she would give me $10 off not what the promotion said. I said no. She called her manager and her manager said pay for it now and she will look into it on Monday or tuesday. It was saturday Oct 1st. I said no again and walked out. I asked the manager to call me. She did not but did charge a previously used CC to charge for the service without my consent. The promotions were turned down because the staff was not aware how to use them and it if frustrating in this day when people are trying to save money and these perks make me buy more and continue to come in. I am now more worried that they will charge my CC whenever they see fit and feel like a police report should be filed.

European Wax Center is NOT a BBB Accredited Business.

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