Complaints

This profile includes complaints for Clement Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clement Hyundai

  500 Clement Point Dr Wentzville, MO 63385

• 

  Clement Hyundai

  Wentzville, MO 63385-4410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from them in Oct 2020,paid for not one but two warranties. Transmission started going out in oct of 2024 and when i took it to the dealership they said they could find no fault. even thought the transmission was slipping and had severe torque convertor shudder, After calling the manager i asked them to take it on another test drive which was refused because i was told my brakes were "dangerously low" and that the techs couldnt safely test drive the car HOWEVER if i agreed to a full brake job and flush they would be happy to. I picked up my car charged me a diagnostic fee and took it straight to another shop which verified yes the transmission was bad showing massive slippage in second gear and a severe convertor shudder.I replaced the front brake pads which were still within spec,the rears were also fine and took the car back to leave it for a longer period so that they could hopefully confirm the trans issue. This time i was told yes it was bad and they would contact the warranty company and get back to me in two days. They wanted an invoice showing the transmimssion had been serviced per the warranty agreement and after i produced that i was told now we need all maintenance records. Oil changes etc which has nothing to do with the transmission and now no one calls me back. I either want my car fixed with a new reman transmission and a FULL refund for the bogus warranties or i want a check for the full amount i paid for the car plus warranties

  Business Response

  Date: 01/16/2025

  We are responding to the concerns raised by the customer. We take such matters very seriously and sincerely regret any inconvenience experienced by the customer concerning the vehicle and the associated warranty.
  
  We understand the importance of having a reliable vehicle and are committed to addressing our customers concerns effectively.
  
  We are pleased to inform you that we have successfully resolved this matter. After a thorough discussion with the customer and a comprehensive review of the situation, we have agreed to refund the cost of the extended warranty purchased. Furthermore, we will also be repairing the vehicles transmission at no expense to the customer, with an estimated repair cost of $3,800.
  
  Our primary objective is to ensure customer satisfaction, and we are dedicated to restoring the vehicle to optimal condition as promptly as possible.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my jeep April 19th and I still have not received the title. They keep blaming it on title place but in the state of ******** in order for a car to be sold it needs a title. This is on them. It is now July 1st and I cant do anything with my jeep!!!

  Business Response

  Date: 08/02/2024

  We thank you for your patience as we worked through the title processing for your Jeep. We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience it has caused you.
  
  To clarify, we received the title on May 9th, 2024, and immediately submitted it to the State of Missouri for processing in order to obtain a dealer title. We had to send it to the state due to all assignments being full, and the state requires that all titles be processed correctly.  Unfortunately,this has led to delays due to the State's manual review process.

  **UPDATE: The customer did receive their title and we have issued a reimbursement check for $75 to cover any late fees that *** have been incurred during this time.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Jeep in October 2023. The very next day my brakes were grinding, two days later a wheel cracked, they finally came and towed it a few days later, took a few more days to get a loaner vehicle, they did fix the brakes and the wheel and I got it back. I had requested the old parts, and empty boxes from the parts that had a core charge, they said no problem, I never got those. I don't trust this place, they sold me a vehicle that they assured me passed inspection, but had bad brakes, and I'm afraid they'll tell me my warranty is void because I changed my own air filter.My current problem is with the warranty, I'm not getting a straight answer. I called, was told to take my warranty paper and go to a Ford mechanic, that was a lie. I paid $300 for them to tell me it's not covered. I have an oil leak, and transmission issues that need repaired. These are generally covered under the powertrain warranty. I believe there was already an oil leak when I purchased it, because I've been having transmission issues since the beginning, but I just thought I was getting used to how it shifted. My other vehicle also had some shifting issues so I thought it was normal. When I had it looked at, they told me the shifting issues are because of the oil leak. Coincidentally, my other car also had oil leak. I tried to set up an appointment at Clement, but they want to charge $200 to have it looked at, and can't tell me if my warranty is still valid. I'm already out $300 because I was told the wrong place to go. As far as I know, I haven't done anything that might void the warranty. They also require you to have all maintenance done at one of their dealers or it voids the warranty, but that's illegal, so I'm not sure how they can get away with it. I've been trying for about 2 months to get this figured out. I just need these repairs done using the warranty if they could just tell me if it's valid. I was hoping to have everything done before warm weather so I could enjoy the Jeep.

  Business Response

  Date: 08/02/2024

  First, we want to acknowledge the issues you faced shortly after your purchase. We understand how frustrating it can be when unexpected problems arise with a vehicle. As you mentioned, we replaced the entire rear brake setup, including brakes, pads,calipers, rotors, and parking brake cables, at no cost to you, totaling over $1,800 in repairs. We strive to ensure that our customers are satisfied, and we hope that these repairs provided you with peace of mind.
  
  Regarding your current concerns about the oil leak and transmission issues, we want to clarify that at ****** miles, some wear and tear can be expected. The oil leak you mentioned is classified as a seep, which is common for vehicles of this age and mileage. We understand that this may not be the answer you were hoping for, but we want to be transparent about what is typical for a used vehicle.
  
  We also recognize your frustrations with the warranty process. When you purchased the vehicle,you opted for an extended warranty, which should cover certain repairs.However, please note that a diagnostic fee may apply to assess whether the issues you are experiencing are covered under the warranty. If they are, the cost of the repair will be covered as per the terms of your warranty. We encourage you to bring your Jeep in for a diagnostic assessment so we can determine the best course of action.
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ***** Trax from Clement Hyundai in 2021, they offered a 30year/300K warranty IF I performed all maintenance specifically at their dealership. I inquired about additional warranty options and purchased a third party warranty for $2500 from Portfolio. In March 2024 I had the vehicle towed to my local Chevrolet dealer for a rough idle, they replaced several parts under manufacturer recall at no cost to me. Upon final diagnosis it was determined a warranty repair was also needed. My warranty included a 40 mile tie back to the original dealer, I contacted portfolio and was informed that the dealer can release that tie back. Multiple attempts to contact multiple management personnel at Clement were made by myself and the staff at ******* Chevrolet most of which went without response. ******************* has been contacted by phone, email, cell and text multiple times. My last contact with ***** ended with "I am trying to help you as well, I have left a message for *** at *******" however the last contact he actually had with ******* was "I will contact ***, the owner, and get back to you" which he also told me but never did. ***** originally stated that I had not done my maintenance at their dealership and he could not help me however he was unwilling to provide documentation that this was a requirement. I informed him that the current situation, NO customer service, was the reason I get maintenance elsewhere. I have put approximately 10K miles on my car since purchase and have maintained it. The mechanical issue is not due to customer failure and can be easily fixed in two hours by a reputable dealer where my car has been sitting for over two weeks now. Both portfolio& management at ******* state dealers release tie back options regularly for customer satisfaction. This seems a simple matter, all I am asking is that one phone call be made to portfolio but rather at least 50 have been exchanged trying to reach someone who will help or even call back

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my **** F150 from clement back in april of 2021 and Purchased extra warranties to make sure that I would be covered if i ever had any issues, i Specifically asked ***********, *****. If any of the warranties cover transmissions to make sure that I would be covered and he Assured me that I would be covered if I purchased the Warranty he offered me. So i went ahead and purchased that warrenty for ******** plus a couple other warrenties as well but wasnt given any paper work on the Warranty that was supposed to cover the transmission and such. So we completed the sale and i got the truck. Now, in December of 2023, my transmission started to give me issues. so I took it back to them. And explained what was going on, they asked me where my warranty information paperwork was but I was never given any. They were able to find it in there computer and i finally recived a copy of it. They weren't able to fix the issue. Or figure out what it was so I Took the truck back and in February of 2024, it started again so I took it back to them. This time they were able to pin point that it was the Transmission and it needed to be replaced. After having for over a week they started the process of trying to get the transmission covered from the warranty and when they pulled up the warranty as it turns out r ***** had lied to me and it doesnt even cover anything powertrain related. Even tho i specificly asked if that warrenty cover transmissions when I purchased it and was assured that it does. So now i am out $******** for something that doesnt even cover what I specifically asked if it does to the salesman. And when i picked up the truck to take it somewhere else. i spoke with the new finance *************** and he pretty much told me that. Unfortunately, there's nothing they can do because it is a he said, she said situation.

  Customer Answer

  Date: 03/04/2024

  I am accepting their response.  They are willing to fix the truck.  They will honor the warranty. and give me a loner in the meantime.

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ram 1500 truck from this location back in the beginning of January. 6 weeks later we have yet to receive the appropriate documents to be able to register the trucks. I reached out to them and was asked to come down and sign additional documentation for registration. I was asked to back date the documents. This is concerning and is probably a legal issue. Right now I am just seeking for the documentation to be able to register the truck. I have reached out multiple times and get the same response. They are busy and will get back to me. We have received nothing.

  Business Response

  Date: 02/21/2024

  We apologize for any inconvenience this delay in receiving your vehicle registration documents may have caused. We appreciate your patience as we work to resolve this matter.
  

  After reviewing the details of your case, it appears that there was a miscommunication regarding the necessary documentation for registering your vehicle in the state of *****We are currently working with our title processing company to expedite the registration process for you.
  
  We understand your concern about the backdating of documents. Please rest assured that the paperwork was dated based on the date of purchase, as is standard practice. We have attached a copy of the ************* of ******** form that you signed for your reference.
  
  The state of Utah requires specific documentation, including two signed powers of attorney and a VIN Verification form, which must be on their designated form. It appears that there was a delay in obtaining your signatures on the necessary paperwork,which may have contributed to the overall delay in processing your registration.
  
  Please note that the state of **** allows up to 60 days to title a vehicle, and we are working diligently to ensure that your registration is completed in a timely manner. The office manager at the dealership has been in contact with the *************** of ******** and they have confirmed that your registration is due to be shipped to you on 02/21/2024.
  
  Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact the sales office at ************

  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day I bought the car, it was shutting off while driving. They took it back to the shop for two weeks. It was fine until November when I was in a car was in a car accident. They repaired it and everything was fine. There is $15,000 worth of damage to the car. They are refusing to do anything about it. I&#**;m still paying on the car every month. I would like to get a car that does not break down.

  Customer Answer

  Date: 02/01/2024

   

  The day after I bought the car May of 2023  it was shutting off while driving I took it to a  Hyundai service center it was there for about 2 weeks and I got it back it was fine for a couple months a little noise here and there but was never concerned about it in November of ***************************************** ************ il. I got the car back 3 different times and there was noises coming from engine everytime the last time they replaced something was the motor mount and it was still making noises so I took it back to Car star because it was making noises and shutting off every 3 minutes while driving  and they didnt want to work on it anymore, insurance towed it to Hyundai Clement in wentzville mo and they did a tare down and diagnostic and there is $15,000 of work that needs to be done Some is wear and tear from myself like the tires and I never replaced the back light in the back window. My main concern is the fact I need a new engine after having the car for only 8/9 months and other things that shouldve been replaced at ****** miles and I bought the car at ******* and am paying $15,000 for the car I still owe ******. I go to the dealership and speak to the guy I worked with when I got my car and he will not take it as a trade or or take it back at all so I have a car that runs and drives. I texted him a couple weeks later asking why they couldnt take back the car they sold me thats messed up and he ignored me for 2 days until I made a ******** post asking for help on what I should do on this situation and he seen it and started texting me back saying he couldnt trade the car in because of my credit which he never said at the car lot in person he said that it couldnt be traded in at all because its worth nothing and my credit is lower at the moment but they sold me a messed up car and cant help me get a new one thats worth paying for. Im paying $358 a month and $300 for car insurance on a car that does not drive. If it helps I worked with ********************************* at Clement Auto In ********** Missouri  

  Business Response

  Date: 04/25/2024

  Thank you for reaching out about the repair of your vehicle.  We value your business and are committed to assisting you with any issues you may be experiencing.  We understand that you have had the vehicle for almost a year and are experiencing difficulties. While we may not be able to cover the cost of the repairs, we are willing to explore alternative solutions, such as trading out the vehicle, to address the situation. Your satisfaction is important to us, and we are committed to finding a resolution that works for both parties.
  
  Please do not hesitate to reach out to us to discuss your concerns further and explore potential options for resolving the issues with your vehicle. We appreciate your understanding and look forward to working with you to find a satisfactory solution.
  

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a used Jeep there last year and they said it has a hardtop which they said I can come and pick it up. I haven&#**;t received any notice from them, every time I call they just take my name and ignore me. I&#**;m getting the runaround from them. Initially when I first bought it they said it is not available.I would like to receive the hardtop for my Jeep that I paid for and they should reimburse or order me a hardtop for my Jeep.

  Business Response

  Date: 11/28/2023

  Customer purchased vehicle on February 10, 2022.  After reviewing the purchase and our records, it appears that you purchased the Jeep Wrangler with a soft top and it was clearly stated that the vehicle did not come with a hard top. However, we did inform you that we would check with the previous owner to see if they still had the hard top available. Unfortunately,it was found that the hard top was damaged and missing essential components,making it unusable. Nevertheless, we still gave you the option to pick up the damaged hard top if you desired.
  
  We understand that you would like to receive a hard top for your Jeep However, it is important to note that no such agreement or promise was made at the time of purchase. The hard top was never part of the deal, and if we had a usable one,we would have certainly passed it on to you. A copy of the WE OWE form, which is the document we use to indicate any pending items owed with you, is provided with your signature indicating that we owe nothing. We are more than happy to assist you in the purchase of a hardtop.  Please contact our parts department at ************.  The parts manager will sell you one at the dealerships cost.  We appreciate your understanding in this matter.

  Customer Answer

  Date: 11/29/2023

  Complaint: 20842419
  
  I am rejecting this response because:  During sale I was told a few times that "the hard top is in the shop, the shop guys will be glad not to have to take it in and out everyday". Every time I called to make arrangements to pick it up I was told "it's missing a piece". Nobody ever told me it was damaged at this time, just always said it's missing a piece. After the 3rd time I called to make arrangements I said "well what piece is missing so I can just buy it and come get it." Was told by **** that "oh no we wouldn't make you buy a piece, we would take care of that if it came to that" stated that they were still waiting on previous owner to drop off piece. Then I never heard from them again and every time I called after that my name and number was taken and nobody ever would call me back. I have recently found out that the hard top is original to the Jeep and that it makes it harder to trade or sell without original pieces. The hard top is listed in the sale bill therefore I feel like it is owed to me. Why list it in the sale of the vehicle if not the case. Again I was never told the hard top was damaged during sale, when I started inquiring about it again a couple months ago then was told it was destroyed in a bad storm. 
  
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Clement Hyundai in Wentzville MO. They had agreed to:Refinish the wheels that were scratched and repaint The wheels were refinished and painted a darker color, which I don't like. I expressed this to the salesman and he didn't care or offer to fix it.Fix the scratches on the rear drivers quarter panel They had the car for two weeks and never fixed and repainted the scratches.Provide a full tank of gas I told them when I brought the car in to get some of the other issues fixed and they still didn't provide a full tank of gas. I asked them to send me a gift card to QT and I'd buy the gas. The salesman told me he had mailed it to me, which was a lie and I never received it.Fix the joystick controller for the infotainment center This is a major component that didn't work and wasn't disclosed to me at the time of purchase. The salesman said there was an appointment setup at another Genesis ********** to get this fixed. He lied, when I called the Genesis ****** that he said there was an appointment with, they didn't have any appointment. It finally was fixed by another ********** after waiting 3 months. Clement was supposed to cover the fees, instead they used my extended warranty to fix it, without my approval, and I had to pay the $100 deductible.The General Manager never answers his phone and never responds to voicemail messages.

  Business Response

  Date: 11/28/2023

  We apologize for the inconvenience and frustration you have experienced with your recent car purchase from Clement Hyundai. Regarding the wheels, our intention was to refinish and repaint them as close to the factory color as possible.

  Regarding the joystick controller, we did have an appointment scheduled with a Genesis *********** but it seems there was a delay in getting it in for repair. We are glad to hear that it was eventually fixed. In regards to the use of the extended warranty, when a vehicle is brought in for service, the ****** is ran to see what extended service contracts are in place.  We apologize if there was any miscommunication in how the warranty works. 
  
  To resolve the issues at hand, we would like to offer you a reimbursement of the $100 deductible you paid for the joystick controller repair and provide you with $60 towards gas as originally promised. We value your business and want to ensure your complete satisfaction.  I work closely with the owner in regards to customer satisfaction, and if you would like to take us up on the offer for the $100 and $60 towards fuel, please contact me directly to ensure a seamless outcome.  ********************************************** or ************

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They increased the price of the car by $3,497.99. The sticker price was $34,090 and they marked it up to $37,587.99. They gave me $6,000.00 for my trade. It was supposed to be 0% financing and he charged me 7.99% financing. I want them to take the car back and give me my deposit back $15,000.00.

  Customer Answer

  Date: 09/20/2023

  They explained everything and they are going to give me a check for $1800 for the leather seats, the title and a key.   

  Business Response

  Date: 10/02/2023

  Thank you for sharing concerns regarding the confusion surrounding the price of your recent vehicle purchase. We understand that it is important to address these issues and ensure your satisfaction.  Upon investigating your request, our Sales Manager reached out to you and scheduled a meeting with our sales and finance department to discuss your concerns in detail.
  
  The base price of the car was $34,090, and as per your request, an additional $1,800 was added for the leather interior. However, we understand that you subsequently changed your mind about the leather seating. In light of this, we provided a refund check in the amount of $1,800 to you. The price we agreed upon during the purchase, is the price you contracted for.  After having spoken with our managers we now know that you are satisfied with the price you paid.