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Air Evac EMS has 1 locations, listed below.

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    Business ProfileforAir Evac EMS

    Medical Transportation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1800 Air Medical Dr, West Plains, MO 65775-4500
    BBB File Opened:
    12/10/2021
    Alternate Business Name
    • Air Evac Lifeteam 1
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    5/19/2022 I was involved in a near fatal automobile accident as a passenger. I had to be transported via helicopter called Air Evac EMS, **** from the parking lot of ****************** at ******, *** to ************ in ************************* It took less than 30 minutes and I was accompanied by 2 nurses and a pilot. I was awake pretty much all but the last 10 minutes prior to landing at ***. I told the nurses I was in pain, the said they could not do anything about it because they could hardly move due to accommodations. I also told the nurse sitting above my "I am bleeding inside by stomach..first I am going to pass out, then I am going to go in shock...and I will die...So call a priest when we land." The nurse said, "Of no you don't!" and I passed out from the pain. So the cost for flight care RN $60 x2=$120, Pilot $120, gas $350, medical supplies $500 (guess I paid for O2), Helicopter 1.2 million total cost so I will take $2000, total in reality is what $5000. My bill was $81,068.50. I pay insurance $650 a month. Air Evac sent me to collection for $150 Are you kidding me? My insurance paid the ********* and this company sent me to collection for $150? I broke my neck, back, all ribs, pelvis, both ankles, laceration to liver, kidneys, busted bladder, etc and I am just trying to get back to a normal life and back to work (I am nurse at the **), and these jokers sent me to collections for $150 when BCBS fed plan paid the over $80,000. Please help me with this challenge and this unjust charge. This is disgusting, unreasonable, wrong, excessive, absurd, inappropriate, unacceptable, dishonest, and crooked. This helicopter transportation situation needs to be addressed and deemed illegal. Is this really helpful to the consumer after everything I have been through I have to pay $150 after my insurance paid them $*********. These people are villians and this practice is ridiculous. Is this saving my life by sending me to collections after being paid *********? Thank you
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    Customer Reviews

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