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Business Profile

Senior Care

Anthology of Wildwood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ****** and I lived in this Senior facility. We had a **** and **** apartment. We paid for the living arrangements at the first of the month. We paid $6334.00 for the two of us. During the month of April, ****** lived there only five days, from April 1 - 5th when he fell and had to be taken to a skilled nursing facility. At that point I called the office and asked them for the pro rated amount. They gave me the run around. I called four times. I put a stop payment on the check. On April 22 they called me into the office and told me they were charging me the full amount plus an additional $50 because of the late payment. ****** died on 4/15. I just paid the full price because I wanted to get out of there. They should have given me a pro-rated amount--he was only there for five days.

    Customer Answer

    Date: 05/24/2022

    I was called today by the business and they told me that I should receive a check within 30 days.  I am going to say this is resolved in anticipation of receiving this complaint.

Anthology of Wildwood is NOT a BBB Accredited Business.

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