ComplaintsforAnthology of Wildwood
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My husband ****** and I lived in this Senior facility. We had a **** and **** apartment. We paid for the living arrangements at the first of the month. We paid $6334.00 for the two of us. During the month of April, ****** lived there only five days, from April 1 - 5th when he fell and had to be taken to a skilled nursing facility. At that point I called the office and asked them for the pro rated amount. They gave me the run around. I called four times. I put a stop payment on the check. On April 22 they called me into the office and told me they were charging me the full amount plus an additional $50 because of the late payment. ****** died on 4/15. I just paid the full price because I wanted to get out of there. They should have given me a pro-rated amount--he was only there for five days.Customer response
05/24/2022
I was called today by the business and they told me that I should receive a check within 30 days. I am going to say this is resolved in anticipation of receiving this complaint.
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Contact Information
251 Plaza Dr
Wildwood, MO 63040-1240
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.