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Business Profile

Mobile Truck Repair

J&W Mobile Mechanic Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Truck Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brought my truck into this repair shop on or about Jan 22 for an oil leak and was quoted roughly 600$. I also requested a full diagnostic as to know the over all health of my vehicle. I was told the truck was good shape, no check engine lights, no issues aside from the oil leak, in addition he had found a couple more leaks. I " ok'ed" the repair of the additional oil leaks, ****** change, and a transmission service for roughly 3200$. I get a call that the truck is fixed and ready for pickup. Before I can get out the drive way from picking up my truck I get a check engine light with a code of p132a. I immediately called the mechanic and let him know what was going on. He said it would be warranty work and he would get it straightened out. Roughly 5 weeks go by and I've bring given the run around about the wrong parts coming in, issues diagnosing the problem, ect... I needed a few things from my truck so I go over to grab them and see 1400 additional miles on my truck as well as his childs car seat buckled in the back seat, my truck was being used as his personal vehicle while i was being told its waiting for parts... I call the police to get assistance in retrieving my vehicle the next day. But before that can happen I get a text saying my truck is fixed and ready for pick up. I show up and I have numerous new check engine lights, exhuast errors on my truck, physical damage as well as just over 1500 miles put on my truck since he had possession. The cops helped me retrieve my vehicle but I am out 3800$ for things that were not fixed ( i have proof) as well as new issues that were not previously there as i was told the truck was in good shape. I am a 100% disabled retired veteran, I have given an entire months pay to this mechanic just to have my vehicle abused and more issues created. I need help please. I have the pictures, receipts for said works and prices. Please call me for any additional information or inquiries. Thank you

J&W Mobile Mechanic Services is NOT a BBB Accredited Business.

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