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Fitness Center
Club4 FitnessThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Club4 Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 39 Customer Reviews
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Review fromB. H.
Date: 04/09/2025
1 starB. H.
Date: 04/09/2025
**************** is a joke, they try to weasel every ***** they can out of you. Tell you its canceled then try to get another month out of you.Club4 Fitness
Date: 04/10/2025
We understand that unforeseen circumstances can arise that necessitate the cancellation of services. To ensure fairness and equitable treatment for all members, we maintain a clear and consistent cancellation policy. Applying the cancellation policy selectively could create a perception of bias or discrimination. We are committed to treating all clients with respect and impartiality, regardless of their background or circumstances. We strive to maintain a fair and equitable environment for all our clients. Therefore, we must adhere to our established cancellation policy in all instances.We appreciate your understanding and cooperation in adhering to our cancellation policy.Sincerely,CLUB4 FitnessB. H.
Date: 04/13/2025
yeah this is not true, you would not answer than phone I canceled last month and you guys are still hounding me. Your shady at best do not take my word for it folks *********** 4 fitness reviews.Review fromJonathan P
Date: 04/03/2025
5 starsJonathan P
Date: 04/03/2025
READ FIRST: PERSONAL TRAINING Ive seen some negative comments on here about personal training, and honestly, a lot of that just sounds like people not wanting to take accountability for what they signed up for. My experience has been nothing but positive.When I first signed up, ***** helped walk me through everything. Yeah, he had that salesman energy, but thats part of the gameand he did it well. I never felt pressured, and he was upfront and informative, so props to him for ******* for the training itselfits been great. Im really glad I committed. My trainer, *****, has been awesome. Hes helped me focus on my breathing and form, which has made a big difference. On top of that, he actually makes working out enjoyable, which I didnt think was possible. The guy knows his stuff, 100%.If youre thinking about personal training, definitely ask for *****. You wont regret it.Club4 Fitness
Date: 04/07/2025
Thank you for the excellent 5-star review! We're so glad to hear you had a positive experience with ***** during the sign-up process and that ***** is providing you with such valuable training. It's great to know we are making a real impact. We appreciate your recommendation and will share your feedback with the team.Review fromJoel P
Date: 11/27/2024
1 starJoel P
Date: 11/27/2024
This was too long, so had to be shortened. That should tell you enough. Initial Experience Two weeks ago, I signed up for a membership at Club4Fitness, specifically attracted by their heavily advertised "no contract, cancel anytime" policy. Cancellation Attempt When attempting to cancel my membership after two weeks, I encountered:- Unexpected "two-month minimum commitment" requirement - Immediate escalation to collections threats Legal ************** Regulations These practices potentially raise issues under consumer protection laws, including:- Bait-and-switch marketing tactics - Misrepresentation of terms - Questionable compliance with CAN-SPAM and Section ***** Prohibition Important Note: As of 2024, the ************************ (***) has implemented new "Click to Cancel" regulations requiring businesses to:- Provide cancellation methods as simple as the sign-up process - Allow cancellation through the same medium used to sign up (online, in person, etc.)- Process cancellations immediately without delay tactics - Provide clear confirmation of cancellation - Not require explanation or justification for cancellation - Not mandate speaking with staff to cancel - Send initial reminders for auto-renewal subscriptions Club4Fitness's current practices appear to violate these new FTC requirements, particularly regarding ease of cancellation and unnecessary barriers to termination.Recommendations for Prospective Members 2. Obtaining written documentation of cancellation policies *obviously have an lawyer review - lol, as we must do these days.3. Maintaining detailed records of all communications - record the local **** 4. Being aware of your rights under the new *** regulations 5. Documenting any violations of the "Click to Cancel" rule Message to Management Your current cancellation practices not only contradict your marketing promises but may also violate new *** regulations designed to protect consumers from exactly these types of practices.Club4 Fitness
Date: 12/02/2024
We are very sorry to hear about your negative experience. We apologize for any frustration caused by our staff. We strive to provide a positive and welcoming environment for all members and will address your concerns with our team. Thank you for your feedback.Review fromjade s
Date: 11/12/2024
1 starjade s
Date: 11/12/2024
I have been trying to cancel my membership since I moved this summer. I was told to go thru a process of online registration for another website. That did not work so I called again, they told me I had to call back next week. Called again and same thing- call back next week. So I call today and there was no record of the last two calls. They said they would cancel it, but I still needed to pay another month. UNBELIEVABLE.Club4 Fitness
Date: 11/13/2024
We are very sorry to hear about your negative experience. We apologize for any frustration caused by our staff. We strive to provide a positive and welcoming environment for all members and will address your concerns with our team. Thank you for your feedback.Review fromBarry F
Date: 10/29/2024
1 starBarry F
Date: 10/29/2024
Horrible experience, i was calling the local ********** office to add a new card to my account . i ended up canceling the membership because the local manager was extremely rude. He would not give me the home office number, would not give me their location. and was overall arrogant and combative. Worst customer experience I have ever had. I see why they have an F rating.BTW it took about 45 minutes on hold with third party to finally get canceled.Club4 Fitness
Date: 10/30/2024
We are very sorry to hear about your negative experience. We apologize for any frustration caused by our staff. We strive to provide a positive and welcoming environment for all members and will address your concerns with our team. Thank you for your feedback.Review fromLeon W
Date: 10/18/2024
1 starLeon W
Date: 10/18/2024
The location in **********, ** is VERY unprofessional. The little boy with the long hair and nose ring is extremely unprofessional. ******* is a HORRIBLE manager and just allows his employees to do anything. My routine is to go in get out. I don't really speak to anyone, but that's not good enough for some employees. They think they can just congregate at the front desk and talk about people. They don't discipline their employees and they are free to say anything they want about you. They had the nerve to cancel my membership today because I had had enough of their talking. Unbelievable. Terrible management.Club4 Fitness
Date: 10/21/2024
We are very sorry to hear about your negative experience at our Shreveport, LA location. We strive to provide excellent customer service to all of our members, and it's clear that we fell short in your case. We take your concerns about the staff's behavior very seriously. We will investigate the specific incidents you mentioned. We understand that your membership is important to you, and we will make sure that the Regional is made aware and may reach out to you. Thank you for bringing these issues to our attention.Review fromThomas R
Date: 10/08/2024
1 starThomas R
Date: 10/08/2024
Filing lawsuit with FL small case claims for loss of ******* of the amenities in the gym has been down for up to a month now with inaccurate ETAs for being fixed. Contacted management about cancelling my membership because I only use the gym for the amenity due to breaking my leg earlier this year. Was rudely told that I would have two pay for another month and half of membership and they wouldn't waive anything. Was also hung up on.Club4 Fitness
Date: 10/10/2024
Your information has been sent to the area Regional.Review fromElma P
Date: 10/04/2024
1 starElma P
Date: 10/04/2024
If I could give a zero! I would. Club fitness and their personal training department are 2 different entities which, they dont tell you that when you sign up. I wanted to try personal training for 3 months but, was unaware I was signing up for 12 months with a trainer thats no longer there. Worse part I have an ankle injury on crutches sent them several notes from my Doctor. The personal training so called Manager stated I had to be disabled for the rest of my life to get out of this crazy contract. I am still not all the way healed but, they are taking money out of my account! If I could tell everyone to please be ware of their scamming ways I would!!! I have tried to call the corporate office but, its all up to the Manager here basically! And you get nowhere talking to him! No empathy no apology or anything. His attitude is oh well! Not my problem. I just want this nightmare to be over with!!!Club4 Fitness
Date: 10/07/2024
Your information has been shared with the Director of **. Documentation that includes duration of healing is required to keep an account frozen.Review fromNicole j
Date: 09/24/2024
1 starNicole j
Date: 09/24/2024
******* at this establish is now under investigation .She has one of the worse attitudes . Me and my team will continue to collect evidence of her unprofessional racist behavior . I have numerous claims of discrimination at this location about her . Of course Its all hearsay until the proof is released. And that will be released soon. Waiting for the go ahead.Club4 Fitness
Date: 09/25/2024
I'm afraid your name and email do not pull up anyone in our records. If you would like further assistance, please contact us at ************************************Review fromCrystal H
Date: 09/20/2024
1 starCrystal H
Date: 09/20/2024
This is the WORSE customer service at this gym. Ive been trying to cancel for months and then was instructed to put my account on hold. After having a terrible 6 months, I realized that my account is off hold and they were going to charge me the annual fee so I made a huge push to cancel. Since Im canceling 29 days before the ************************************************ AN ANNUAL FEE!! HOW do you charge someone an annual fee when they are canceling? Not to mention I had to beg for someone to tell me how to cancel. It just seems sketchy!! I will never walk inside this gym after this and I discouraged all my friends from joining. Canceling SHOULD not be this difficult and come on guys be fair with your payments. And all the *** said well you signed a contract but hey you also didnt say in that contract that canceling was such a headache!! Ive been to many gyms but this one takes the cake as being the worse customer service. And just because I was canceling didnt mean I wouldnt go back but after this NEVERRRRRRR!Club4 Fitness
Date: 09/25/2024
Your information has been shared with the Regional over this area.
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