Business ProfileforR D's Road Service, LLC

On September 29, 2023, BBB serving MS found several advertising claims on the business website, https://rdsroadservices.com/.  The claims are as follows:

1. Home page: Satisfaction Guaranteed seal

2. Services/jump start: When you call us, you receive a guaranteed service that will be conducted safely and without further damage to your battery or vehicle.

3. Services/ 24 hour towing: Prompt Towing Response Guaranteed, We are committed to arriving at your location within 30 minutes in order to minimize your wait time. 

4. Services/ flat bed towing: An optimal solution for a hassle-free towing experience, you are guaranteed satisfaction when using our flatbed tow service. 

5. Services/gas delivery: Our mobile vehicles are licensed to safely transport and deliver all major gasoline and diesel grades to guarantee your vehicle's top performance. 

6. Services/gas delivery: 100% Satisfaction, We are committed to providing high-quality services to all of our clients in need of roadside assistance. Our friendly specialists are here to listen to your concerns and provide an appropriate solution to meet your individual needs.

7. Services/mobile tire service: By removing the tire from the rim, we are able to properly inspect it for damage and repair any punctures from the inside. This method guarantees a permanent repair that won’t leak in the future. 

8. Services/ mobile tire service: We guarantee customer satisfaction and are committed to providing you with the service you deserve.

9. Services/parking enforcement: As a dedicated parking enforcement company, we can guarantee that your property remains free of illegally parked vehicles.

10. FAQ's/ Is towing rough on my car: If you are concerned about the safety of your vehicle, we suggest using a flatbed towing truck in order to guarantee that there is no damage to your transmission or drive shaft.

According to BBB Code of Advertising, #20 Warranties or Guarantees https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees, when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty/guarantee can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

As of today, October 30, 2023, the business has chosen not to voluntarily substantiate, modify, or discontinue the advertising claims in question.