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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The bank froze my accounts and have provided zero reason. I have zero history of default and have committed zero fraud and suspicious activity. The bank has no right to freeze my account.Business response
05/27/2022
We apologize for your experience and any inconvenience caused. After further investigation, we know that team members have already spoken with you regarding this. If you have further questions, please call our Collections team at 1-888-533-7537 ext. 6450.Initial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
As Payee Representative for ***** ****** for the two US Gov, checks she received I was responsible to receive and disburse those funds to aid *****. The KFCU set up the Payee Representative accounts for these checks and the Gov sent the funds those accounts. I would draw money as needed to take care of *****. Upon *****s death on May 31.2019 KFCU was bound by law to return the last month of the USGov checks to *****. KFCU shut the accounts so I could not access them, I was not able to see what they did. They later turned the accounts back over to me. They claimed all rules were followed so I could then follow *****s will&testament to disburse the remaining money. I did this and the money was divided, andthis should have been over. A few months after this I received a letter from the USGov stating I owed $4,000+ for *****s unreturned checks. After going through many calls with the Gov and with Keesler a Keesler employee "****" stated she personally cleared the account but missed the Payee Rep payments (because she didnt know what they were/ what they meant. I had to pay the $4,000+ out of my own pocket becuase the KFCU claimed no fault...!! Now, the next TAX season I received a letter from KFCU stating my account of $.53 (fifty three cents) was subject to taxation.. I was not aware of such an account so I called. I was told this was because of interest or something that was left in *****s account. It was $.53 (fifty three cents) I asked for the money to be sent. I received no check I called late January and was told the cashier check was sent on Jan 18 (or 19- two stories) and I would have to wait 90 more days to see if the check cleared. On May 10 I called KFCU and was told I now had to pay for notary to have the original check stopped and a new one issued. Notary costs $6,00 or more- for a $.53 (fifty three cent) check I refused to pay six dollars for a fifty three cent mistake KFCU made. I was given no options but was told they may make an exception!Business response
05/19/2022
We apologize for your experience and any inconvenience caused. After further investigation, we know that team members have recently spoken to you regarding this. If you have further questions, please call our Member Contact Center a call at 1-888-533-7537.
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Customer Complaints Summary
37 total complaints in the last 3 years.
17 complaints closed in the last 12 months.