Reviews
This profile includes reviews for Keesler Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRandy W
Date: 06/05/2025
1 starRandy W
Date: 06/05/2025
******* pulls a good one this time and it ends up cost me a O.D. charge on my checking.They upgrade their terrible bill pay and make it worse. My wife has a checking account and so do I separate but joint if you know what I mean. My wife pays a bill through her bill pay like she always has and this time they give this new option to pay through either account. She is not use to that and they debited my account...go figure. This causes my account to ******* they never had that option before so now $25 later I get the penalty. When I complained the people working there could not even tell us why it happened that way. But don't matter I still get penalized $***** careful they will do it to you...plus had tons of money in my savings which is a backup but it was in the wrong savings account. I always wondered why we have to savings accounts now I know which one to use. $25 dollars late Good hope you ***** on my $25.
Keesler Federal Credit Union
Date: 06/12/2025
Thank you for your feedback. Were sorry to hear that youre dissatisfied with one of our features. We understand that financial services can sometimes be complex, which is why we encourage all members to review the details and instructions carefully. If you have any questions or need further clarification, our ********************* is always available and ready to assist you. We value your membership and are here to help ensure your experience is a positive one.Keesler Federal Credit Union
Date: 06/12/2025
Thank you for your feedback. Were sorry to hear that youre dissatisfied with one of our features. We understand that financial services can sometimes be complex, which is why we encourage all members to review the details and instructions carefully. If you have any questions or need further clarification, our ********************* is always available and ready to assist you. We value your membership and are here to help ensure your experience is a positive one.Review fromGailyn W
Date: 05/21/2025
1 starGailyn W
Date: 05/21/2025
I'm SOOO disappointed! What is going wrong with this credit union?? I received status re: Keesler's cancelation of deposits. To ensure sufficient funds in my **** account, I called CS for accurate info to wire funds. instructions, it was E-trade that relayed status of wire. Keesler never informed me of yet, AGAIN, returning the wired funds. I called with the reference #. I was told it was due to name difference. I missed my deadline. The *** was no help. For clarity, I'm requesting to speak with an accounts supervisor?Keesler Federal Credit Union
Date: 05/28/2025
We hate to hear that you had a frustrating experience. When it comes to wire transfers, any notifications regarding the transaction will come from the financial institution that was used to issue the transfer, not the receiving financial institution. Please let us know if you have any other questions; were here to help!Review fromEva B
Date: 04/19/2025
1 starWe had three cars financed by this credit union. One has been paid off, another owes less than 2000 dollars, one we paid on for 3 years until it got stolen. We never missed a payment in five years. When we tried to replace the stolen vehicle we got a big run around, horrible service from the office in ****** . We will pay off what we owe and not do business with them again.Review fromBobby J
Date: 01/14/2025
1 starBobby J
Date: 01/14/2025
Their customer support is awful thank goodness we paid off our loan with them but now trying to close and get funds out of share savings account is proving challenging still waiting on $75.99 after 3 weeks I was told they deal in mostly work from home employees Ive held on as long as 40 minutes and no one ever gives you the same answer people not trained well at all Buyers bewareKeesler Federal Credit Union
Date: 01/15/2025
Thank you for providing us with your insights on your experience. We hate that your interactions with our team haven't been extraordinary. If you need additional assistance, please email ********************* and we can work with our team to get your issue expedited.Review fromDanielle C
Date: 09/24/2024
1 starThey will not work with you AT ALL! God forbid you get in a situation and miss ONE NOTE they will hassle you and hassle you and hassle you FOR YEARS even if you continue to make regular payments. They are not helpful AT ALL. Dont let your brother get paralyzed and miss a note, they will hound you and hound you and do absolutely nothing. I mean NOTHING at all to help you get back on track. They will threaten you for repossession and to auction your car off! If I could give 0 stars I would.Review fromIris W
Date: 09/06/2024
1 starNon caring, cant, wont give you resolving answers, closed account 9/05/24. Have nothing good *** yesterday to say about them it was a very horrible, non resolved situation to this day . Left in tears. I could go on and on. Not even helpful aft knowing the stress they continued causing After the death of my son the following week. Would never recommend. I was with ******* since 1991Review fromSteve S
Date: 05/20/2024
1 starSteve S
Date: 05/20/2024
I’ve been with Keesler for about nine years Multiple loans I have never been late on not one payment. my credit score is mid eight hundreds. I take it serious when it comes to my credit score. My wife and I didn’t realize that we did not pay the loan and when we did, we paid it immediately. we paid it on the 15th, 30 days would’ve been on the 18th, on their website. We thought it would be OK and it would not go against our credit but since it did not post on their website until the 19th, they marked it on our credit which dropped my credit score significantly, I called and asked them to take it off and they would not. They were very rude. Very disrespectful. I will no longer be doing business with Keesler. I’m paying off my loans with them ASAP and no longer do business with them. I will be going with my other credit union, which is Louisiana Federal. Now we have to hide an attorney to fight thisKeesler Federal Credit Union
Date: 05/21/2024
We appreciate your many years of membership and on-time payments. While we wish to do everything we can to support our members, we have an obligation to the credit bureaus to report accurately. We did research this transaction, and there is a notation that the member was made aware of the 3 business day processing period, which is why this fell outside of 30 days. We will be speaking with the representatives who handled your call to review the interaction and impress upon them the importance of respectful serviceReview fromHeather B
Date: 05/16/2024
1 starStay far away from this nightmarish establishment. Believe me, the loan is not worth having to deal with the most incompetent individuals on the planet. They said that they mailed out my title before my loan was paid off? I obviously never received anything. Now, that I have paid off my signature loan, they said that since the title was already mailed out, I will have to file a "lean release" to obtain my title. I still haven't received my check for the credit on my signature loan and it's been over a month. You'll have to wait forever on the phone to actually speak with someone and once you do, you'll need to fill out additional requests and send emails for additional assistance. This has been a crazy ride! No one seems to know what they are doing and the red tape that a customer has to go through is very time consuming and disheartening. Find another bank that is willing to give you a loan. This place will really put you through the ringer!Review fromBarbara B
Date: 03/01/2024
2 starsI ******* ****** HAVE HAD SOME BAD EXPERIENCES AT THE SLIDELL LA. BRANCH ON GAUSE BLVD.Review fromLarrielle S
Date: 02/26/2024
1 starWent in to open a simple debit account and was told that I don’t have overdraft protection. I agreed and had no issue because it’s an account for small incidentals and recreation. I deposit $300-500 in the account each visit monthly. I have recently been being charged $25 in overdraft fees that make no sense. When I asked how could I overdraft when I can see and ONLY use what’s available , they claimed that they allowed it as a “promise”. Excuse me what ?! The money was taken from my available balance immediately. I asked the agent to go through my transactions with a calculator and she could not see where I didn’t have the funds. So I said , well why am I being charged ?! Then she went into a “ well your paperwork you signed said that you can’t dispute OD charges . So I asked , “ Well why did 4 of your agent submit request for refunds if this was an established rule that’s discussed when opening the account” . She had no answer . I am closing my account . This is absurd.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.