Complaints

This profile includes complaints for Mississippi Power's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mississippi Power

  Gulfport, MS 39502-4079

• 

  Mississippi Power

  Bill Payment Office 2829 13th St Gulfport, MS 39501-1920

• 

  Mississippi Power

  Bill Payment Office 420 W Pine St Hattiesburg, MS 39401-3830

• 

  Mississippi Power

  2401 11th St Bill Payment Office Meridian, MS 39301-5034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no idea my mother had not been paying her bills. Shes 81 years old & is mentally & physically disabled & Mississippi Power cut her power off this morning. I immediately called them to set up a payment arrangement & explain the situation thinking that they would have empathy towards the matter & turn her power back on until I can get the bill paid on Friday & pay the remaining that is owed the following Wednesday but, the customer service *** I spoke with was rude, showed no empathy whatsoever, & absolutely refused to help me in this matter. I begged her & told her that I couldnt have my elderly mother, who cannot walk, in a house with no power & that I promised her I would get it paid by the days I mentioned. Well, she was having none of ******** told me the amount that would have to be paid to have it turned back on, which I wont have until Friday so, they are willing to leave an elderly lil ol lady in the dark. Their website states they they know their customers have difficulty sometimes paying their bill & that they will assist them in their time of need. Its a lie. They refused to help ********* should be ashamed of themselves.

  Business Response

  Date: 11/13/2024

  Thank you for the opportunity to serve you. We strive every day to provide world class customer service. We regret that you are unsatisfied. Please call our customer service line at ************** or visit a local office for further assistance with your issue. 

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated power service with Mississippi power January 2023, paid a deposit. After satisfying all bills and ending service Ive yet to receive my deposit refund. Ive requested it 3 times already but have yet to receive the refund. Every time its requested and not received I have to wait 60 days before Mississippi power will void the check and reissue another one. They will not reimburse the money back to my card in which this is how I paid, they will not overnight a check, they will not require a signature upon deliver or provide tracking. *** talked to a supervisor by the name of *******, *** talked to him atleast twice with no resolve, he has a nonchalant attitude as if he doesnt care. *** explained to ******* that Id like to escalate my complaint and hes saying there is no other person to talk to besides him self.

  Business Response

  Date: 04/02/2024

  A Check was mailed out in October 2023 and December 2023, both were voided because the customer did not receive either check.  Another check was re-issued on 3/11/24 to the address the customer gave us.

  Thank you.

   

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The MS ********************** mslead me to believe my ********************** bill was paid. I was under the impression I received another pledge on my account. I was not able to make a payment because it said nothing was due. I found out today 11/2/23 My account was credited with $300 in error. I was contacted by supervisor to say she coul only extend my dye date til 11/22/23. I explained to her I am on a fixed income and try to keep my bills from doubling. I am very dis appointed that I did receive any explanation of what tge problem was.but got a phone call to say my service would be disconnected for past due.

  Business Response

  Date: 11/20/2023

  Thank you for the opportunity to address this issue. 

  There was a misapplied payment made to the customer account. The payment agency realized the mistake and made Mississippi Power aware of the error. Mississippi Power transferred the payment to the correct account and offered to extend the bill due date and waived the late fees billed due to the error. 

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My power bills have been outrageous I had to make an arrangement a couple of times but they always got their money now that the power bill has gone down to an affordable level of 235 a month instead of $465 and they got their power bill on time ahead of time last month they decided to tack on a security deposit to make my bill over $400 this month they have to be stopped. These people are monsters ****** the good people of all of their money, so now that the heat has stopped and the power bills have gone down they found another way to take out of our pockets even though they receive their money on time last month and it was down by almost over $250 or more they had to figure out another way to take more money. Someone has to do some single mothers and single-family household cannot afford to pay that much to just live in breathe and eat. This is insanity. !! I will be homeless my kids are chronically ill!

  Business Response

  Date: 10/25/2023

  In order to respond to this complaint, we will need the customer of record's name and account number.

   

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power got disconnected due to non-payment as you can see I was having trouble paying my bill so ms power disconnected service but when I went to pay not only did I have to pay balance in full they also tagged a $250 deposit so add my 190 past due plus reconnect fees I conluldnt afford to have my power turned back on middle of summer record high heat temperatures no matter I had been a ms power customer I believe 2 years this company didn't even reach out to me instead xut power ruined all my food and couldn't take the heat

  Business Response

  Date: 07/11/2023

  This customer has been with Mississippi Power since 9/30/22, not quite a year.  He received a bill for $190.10 which was due 6/21/23.  He also received a proactive call on 6/26 to remind him of the bill.  The call went to an answering machine.  On 7/5/23 he was disconnected for non-payment for the $190.10.  On 7/7/23 he was billed $126.74 (Electric Service) + a $220.00 deposit.  These amounts were not due until 7/21/23.  He made no contact with MS Power during the time he was disconnected for non-payment.  He paid the full amount of $540.84 on 7/8 and was reconnected.  Had he contacted us, we could have worked with him on the deposit.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m tired of the power CONSTANTLY GOING OUT. if it’s not sunny the power goes out. It rains, the power goes out. The wind blows, the power goes bout. It’s below 50 degrees, the power goes out. A leaf falls, the power goes out. I cut the grass, the power goes out. I open my door, the power goes out. I wave at my neighbor, the power goes out. A ant crawls out of its hole, the power goes out. A bird lays an egg. The damn power goes on. What gives? Seriously. Been here 4 years and it’s ridiculous. I complained on here before and it fixed the problem for a good amount of time. Now it’s back. Picayune needs attention. Idk what’s going on but over in Greenview dr the power.l ALWAYS GOES OUT!! Get your people out here and fix it!! Seriously. Not temporarily. Fix it. Fix it. Fix it. Fix it. FIX IT!!!!

  Business Response

  Date: 06/15/2023

  The Picayune Local Manager visited Mr. ******'s residence and talked with him about the outages. It's a long line and a rural area - something (like a squirrel or bird) is probably getting on the reclosure and causing the outages. Customer was satisfied and the local manager left his card with him if he should need anything else.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so i am a single mother of two kids. Life is hard enough as it is, but i called Ms power today because i get paid on Thursday (tomorrow afternoon) and my payment arrangement is for today. I don't have it until tomorrow. I called them to ask for HALF A DAY COURTESY to pay and i got a "no if its not paid on the arrangement day, it could be shut off by 9am" why is half a day so much to ask? I ALWAYS pay my arrangements on time every time. I don't ask for extra time unless i need it. It's ridiculous as it is because the "payment arrangements" are for literally not even a week. Like what is that? Texas gave almost half the month if you needed it. Be decent human beings and realize that sometimes people don't get paid on the day it comes due. I don't have extra money, i live paycheck to paycheck. It's 90 degrees here and to have my power shut off would be a HUGE issue. This is beyond sad.

  Business Response

  Date: 06/01/2023

   

  ******* ****** has been a customer since October 28, 2022. Established customers are customers who have had active electric service with Mississippi Power for at least one year. Once she has had service for a year, she should be able to make payment arrangements for a longer period of time.

  
  Community Action of South Mississippi, Salvation Army, and St Vincent de Paul are a few of the agencies in Gulfport that should be able to help with her bill.

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well first and foremost. I hate mississippi power… Ever since i move couple months ago I been having nothing but problems. Having a light bill at the end of the month doesnt make sense. I was with ***** ******** we use to could do payment arrangements for an extension at least 7 to 14 days to pay it after due dates I got an extension until i got paid. every other month .. I am a college student. dont make a difference. this company needs to do better w billing. Customer service sucks. very rude & disrespectful. who i spoke w name ms ****** should be a ashamed speaking to humans like that we are literally in a pandemic STILL! no need to be rude or disrespectful. I called a week before light bill was due to see what i can do. I feel helpless because they saying nothing they can do. I am currently waiting on assistance from an utility helper around the way . not guaranteed the help but it gives me a little time for my payday to pay it myself which comes after light bill is due i struggle every month w issue BILLING. i can pay IT just how they have light bill due at end of month instead beginning is the hard part.. I need an exention until my pay date thats all! since i moved in this company i also stated i was waiting for an response w company for help .. literally needs to do better with helping us.

  Business Response

  Date: 01/30/2023

  We responded to the original complaint on 1/17/23 by emailing *******************

  Good morning,

  It looks like the customer has a couple of complaints against Mississippi Power.
  
  Complaint – Billing at the end of the month. 
  Response:  We have Bill Cycles which are determined by geographical area.  Her bill generates at the end of the month and is due 14 days after, the bill isn’t due at the end of the month, it’s due in the middle of the month.  Her current bill was due January 12th.
  Complaint – Rude Customer Rep, ******.   
  Response:  We have no ****** in our Call Center.  The supervisor reviewed a call and said the rep was pleasant and the customer did not seem upset at all.
  
  As stated above her current bill was due January 12th.  She will bill again at the end of the month and the new due date will be around the 11th or 12th of February.  We can extend her January bill until then and she can pay both January and February bills on the new due date in February. 
  
  Thank you,
  ***** ******
  Customer Accounts Analyst