Business Profile

Used Car Dealers

Nu-Way Auto

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nu-Way Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car from a dealership two months ago. At the time of purchase, I was told that my first two payments would go to**** my deferred down payment, and that I would begin making actual car payments in April. However, the dealership has been taking my payments and applying them to**** the car note instead of the deferred down payment. They have done this to multiple customers. When I went to the dealership to address the issue, they refused to talk to me and dismissed my concerns by saying, “Is it in black and white?” This is deceptive and unethical behavior, and something needs to be done about it.
Business Response
Date: 03/26/2025
Mr ****, came by our office saying we misled him. We explained he must've misunderstood what was explained to him. I have attached the sales sheet that is presented to the customer at the salesman's desk and I've attached a copy of the contract. All dates due are clear. I tried to explain to him but he didn't want to hear what I was telling him. He said it was a matter of what he was told. I explained that the sales sheet clearly shows where it was explained and what payment was due and when it was due. As far as Nuway Auto is concerned, this complaint can be closed.
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because: Certainly! Here’s a refined version of your statement that emphasizes the unfairness and confusion of the situation:

1. Regardless of what is written on paper, I did not misunderstand what was explained to me. The salesman clearly led me to believe that my first two payments would go to**** the down payment, and only after that would I begin making regular car payments. This is deceptive at best—scamming 101.
2. To make matters worse, I later found out that the individual I dealt with wasn’t even a salesman. If that’s the case, how was he able to show me a car, take me on a test drive, and even assist in setting up my insurance? This is a textbook car scam.
3. I’m not the only one—my nephew experienced the exact same thing.
The man knew he was in the wrong because he repeatedly avoided speaking with me.
4. I made several calls and when I finally managed to get through, I was hung up on multiple times while simply trying to get clarity. If everything was legitimate, why go to such lengths to avoid addressing my concerns?
5. Furthermore, at no point was it explained to me where I was supposed to make payments to**** the down payment, which is why I used the portal provided. If that wasn’t the right method, how do they explain that? Why wasn’t I informed?
This entire process has been misleading, unprofessional, and completely unfair. I simply want those responsible to be held accountable. at this point either they can pay the rest of the down payment or allow the next two payments to go to****s the down payment and them i can pay on the car note.
they need to read this:
Customer Service Policies as a Car Salesman
A professional car salesman is expected to follow specific customer service policies to ensure a transparent and ethical sales process. These policies typically include:
Honesty & Transparency – A salesman should clearly explain the terms of a sale, including pricing, financing, and down payments, without misleading the customer.
Proper Documentation & Explanation – All agreements should be properly documented and reviewed with the customer to prevent confusion or misinterpretation.
Respect & Communication – A salesman should be responsive, answer questions truthfully, and never avoid or hang up on a customer seeking clarification.
Guidance Through the Process – From showing the vehicle and facilitating test drives to explaining financing options, the salesman should provide a clear and structured process.
Compliance With Dealership Policies – Sales representatives must follow dealership and legal regulations, ensuring customers are aware of where payments should be made and how financing works.
If a salesperson misleads a customer, avoids communication, or provides incorrect information, it violates standard customer service expectations and can be considered deceptive business practice.

Regards,

****** ****

Business Response
Date: 04/10/2025
Good morning,
Administration has review this complaint and spoke with the manager and reviewed the contract including the sales quote. We will not be making any adjustments to this account.
Initial Complaint
Date:06/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a 2012 ****** Pathfinder that I paid off then once I paid the vehicle off in Jan 2023 they told me I had to pay ***** dollars est to get the title. They also made me pay triple the amount the vehicle cost. August of 2023 I was told I had no registration on my vehicle because nuway wasnt the owner I then registered the vehicle in my name with a new license plate. Then Nov 2023 my vehicle broke down in ******** ******* they had my truck towed lied said they didnt know why then I find out they repossessed it and sent it to the auction at ******** ******* they gave me the run around I went twice to get my personal belongings when I finally got to get to the truck all my things where gone.
Business Response
Date: 06/25/2024
PER ************* CONTRACT, THIS IS A LEASE TO PURCHASE CONTRACT. THERE IS A RESIDUAL AMOUNT AT THE END OF THE LEASE. ********* DIDN'T MAKE A PAYMENT FOR 400 DAYS AND WE HAD A SKIP TRACE COMPANY PURSUE POSSESSION OF VEHICLE. WHEN THE SKIP COMPANY FOUND THE ***** IT WAS IN ******** THAT VEHICLE NEVER CAME BACK TO OUR LOT, SO WE WOULD NOT KNOW ANYTHING ABOUT PERSONAL POSSESSIONS IN THAT VEHICLE.
Initial Complaint
Date:05/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was leasing a car through Nu-Way Auto in Gulfport MS. The car was deemed a total loss due to a wreck but was still drivable. I was was told by the lean holder that I didn’t/ couldn’t make any more payments on the car but wasn’t given a reason why. They took me out of their system and was giving me the runaround every time I attempted to make a payment. Now their saying that I have to pay and outstanding balance in one large lump sum because they assumed that I couldn’t or wouldn’t make the monthly payments due to the car being wrecked. But every time I tried to make a payment since January 2024 I was denied for whatever reason. They still haven’t sent the title over to my insurance company (USAA) who is now going to take my car. I want to know why wasn’t I allowed to pay just to be hit with an outstanding balance because owed and didn’t pay when I was trying to pay but wasn’t allowed? And why wasn’t I allowed to pay when I was trying to pay?
Business Response
Date: 05/31/2024
The customer was advised that the vehicle was deemed a t/l, therefore Nuway Auto doesn't own the vehicle. We can not give permission for Mr. ******** to retain something that isn't our property. The insurance company has paid us for a settlement, and the title has been sent to insurance company. We do not own the vehicle.
Customer Answer
Date: 05/31/2024
The complaint was not regarding ownership. It was regarding them denying my payments to make me have an outstanding balance. They wouldn't let me pay on what I signed and we both agreed I would pay. I'm trying to see why couldn't I pay. An is that even a legal thing to do to someone who was able, willing, and trying to pay.
Customer Answer
Date: 06/01/2024
I got the car fixed because at the time of the wreck I was still paying notes on the car. The insurance company USAA deemed the car a total loss because based on their estimates on what it would've cost to be fixed. I was advised by the insurance company that I could get a second opinion and fight the total loss claim. I did that a got the car fixed because I knew regardless I was going to have to pay the notes still, which I was doing until the insurance company denied my appeal of the the decision. I understand that the car was deemed a total loss and I understand the process. My problem is I was denied the ability to keep making payments during the process because they assumed that I couldn't or wouldn't because the was wrecked. Now I have an outstanding balance that would not have been so much if I wasn't denied the ability to pay.
Initial Complaint
Date:04/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car from nuway last month on the 20th..and I'm not understanding why they came and got my car today..I wasn't behind was going to make my payment Friday..they have my purse in the car with all my belongings belongings and told me I can't get my purse until Friday cause I have to have an appointment..these people are rip offs don't ever get a car from them and then there cars are ragedy..I've been had problems with it from day one took it to there shop and it got worse..they didn't give ne no explanation to why they came and got it something needs to be done about them
Business Response
Date: 04/26/2024
I've attached a copy of the payment policy signed by customer. It is company policy that the first 3 payments are to be made on time with no grace period. This account was 8 days past due at the time of the repossession. We have a sub contractor that does repoes for our company. They do allow customers to gather their belongings by appointment only. Nuway can't control their schedule.
Customer Answer
Date: 04/29/2024
I would like a refund please.i didn't have my car a month haven't paid the first note and they came and got it now I don't have a job..I work too hard for my money to go to waste or else I'm suing
Customer Answer
Date: 04/29/2024
Thus is not how I sign my name ..they signed my name ..I don't remember signing this
Customer Answer
Date: 04/30/2024
They selling LEMONS..for $15-$20 thousand dollars and car payments $500 a month for cars that's raggedy I had trouble from day 1
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a vehicle, vehicle has a lot of issues nu way won't do anything to help with it
Business Response
Date: 04/16/2024
To whom it may concern,
This is **** with NuWay Autos. I am the operations manager. We do offer an inhouse warranty of 12 months and 12,000 miles covering the engine, transmission, rear-end and powertrain with a $300 deductible, and we cover up to $3,000 of approved repairs. These repairs are only done at our approved repair facilities. I have attached a company of the warranty. To schedule an appointment with our repair facility, please contact Gulf Coast Outdoor World located at ***** *** *** ********* ** ***** or contact them to schedule an appointment at ************.
Customer Answer
Date: 04/24/2024

Complaint: ********

I am rejecting this response because: warranty doesn't cover what's wrong with the vehicle. As discussed.

Regards,

****** *****

Business Response
Date: 05/06/2024
Good afternoon,
If the repair is not under warranty as outlined on our contract, the customer is responsible for the repairs.
Customer Answer
Date: 05/07/2024

I was told by salesman it was under warranty. I was also told by salesman nu way auto would replace vehicle.

Complaint: ********

I am rejecting this response because:

Regards,

****** *****

Business Response
Date: 05/07/2024
NUWAY HAS SENT WARRANTY DOCUMENTS TO BBB. WE URGED THE CUSTOMER TO GET VEHICLE TO OUR SERVICE CENTER. MS ***** NEVER TOOK VEHICLE TO OUR SERVICE CENTER BECAUSE SHE STATED SHE COULDN'T BE WITHOUT A VEHICLE. SO WE SUGGESTED TAKE VEHICLE TO OUR SHOP TO HAVE DIAGNOSED. THEY COULD ORDER PARTS AND SHE COULD COME BACK WHEN PARTS CAME IN. THAT WAY SHE WOULDN'T BE WITH OUT HER VEHICLE. SHE DECLINED THAT OPTION AS WELL. NUWAY AUTO COULDN'T HELP THIS CUSTOMER IF SHE REFUSED TO TAKE VEHICLE TO SERVICE CENTER.
AS FAR AS NUWAY AUTO IS CONCERNED, THIS CASE IS CLOSED.
Customer Answer
Date: 05/07/2024

Nu way auto on several different occasions was dishonest about the vehicle. Salesman claimed the issue was normal for a auto/ Manuel jeep. Upon taking it to mechanic they said it had major issues. I replaced 5 sets of tires within a 3 mth period. Salesmen said they would replace vehicle which was not true. Nuway also stated vehicles are leased as in renting a vehicle and after lease is paid then you have a buy option which they also fail to mention. That's why on your paper work it says in care of. Nuway auto has been very dishonest from the start. There is no way I should have been without a vehicle immediately after driving off lot.

Complaint: ********

I am rejecting this response because:

Regards,

****** *****
Initial Complaint
Date:02/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from them brought it back the next month and explained the brakes had been screeching they instructed me to take it to their local dealer to have it accessed and they told me the dealership would not cover it bc it was not under their “next day warranty” I would like to be reimbursed for the cost of my brakes.
Business Response
Date: 02/27/2024
Good afternoon,
This is **** ******* with NuWay Autos. I hope this email finds you well. I am responding the allegation posed by our customer ******* ****. It is common practice for every customer to test drive our vehicles previous to purchasing. At this time, it is the customer's responsibility any defects and to address them with the salesperson and manager to negotiate whether the company "We Owes" the repair or have the customer fix themselves. In this case, I have observed a "We Owe" item regarding only the windshield. The windshield was invoiced to us on October 27th, 2023 by *********** ********** *** ***** ******* ** ***** *** *** ********* *********** ***** with invoice number *****. At which time, all "We Owe" items were fulfilled. We do not cover normal maintenance repairs such as brake pads, rotors, spark plugs, coil packs, fluid or any other normal wear and tear item that is wear or torn during normal operations of the motor vehicle. I have attached a copy of the docusigned warranty and the "We Owe" form that was signed by the customer. If you need further documentation, please contact me.

Thank you for your time,
**** *******
Operations Manager
NuWay Autos
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a 2013 Mazda cx5 back in February when I first got the car it had electrical issues not starting and going into lock mode I explained this to the car people but of course I have to go to their mechanic which ment being without car for days, being a single parent and a full time worker I could not afford to do so, let it be known I pay 551.00 a month because of the insurance that they offer I had my car about 5 months and ended up getting into a car accident june 11th 2023, that made damages to the car so I call file the claim June 15 I send everything that they ask me to send over 2 weeks go by I get the go around about the process of my vehicle I Pay 551.00 a month. I took my car to my machine so my car has been in the shop since June 12th 2023. Its July 14th 2023 the only time I get any communication from them Regarding the car and insurance is when i call them they never reach out they are nothing but down right but rude unprofessional. The guy who handles the claims and management and the receptionist are all scammers and at this point and I want my car fixed or replaced. It's been over 30 days and I still pay monthly with no results. I have no information or supporting documents because the paying costumer is completely in dark
Business Response
Date: 07/15/2023
MS ***** TOOK HER CAR TO A BODY SHOP FOR REPAIRS THAT IS OUTSIDE OUR NETWORK. HER CLAIM WILL BE PAID TO THIS BODYSHOP UPON COMPLETION OF THE WORK. WE CAN'T CONTROL THAT BODY SHOP'S REPAIR TIME FRAME. MS ***** HAS COPIES OF ALL HER PAPERWORK FROM THE TIME OF DELIVERY SO NOTHING IS A "SCAM". AS FAR AS THE INSURANCE, MS ***** AT ANY GIVEN TIME CAN GET FULL COVERAGE INSURANCE THRU ANY COMPANY SHE CHOOSES. FULL COVERAGE INSURANCE IS A REQUIREMENT OF THE CONTRACT. ONLY SUGGESTION I HAVE IS TO CONTACT BODYSHOP AND TALK WITH THEM. MS ***** IS COMPLAINING TO US ABOUT SOMETHING TOTALLY NOT CONTROLLED BY US.
Customer Answer
Date: 07/19/2023

Complaint: ********

I am rejecting this response because: no accountability is ever given from noway management. If full coverage is required but you also offer coverage through the policy you agreed upon when you become a business regardless to say insurance is insurance I know my rights. Maybe you should read the policy.. because I did

Regards

**** *****

Business Response
Date: 07/20/2023
ONCE AGAIN, CONTACT BODYSHOP WHERE YOUR CAR IS. DISCUSS TIME FRAME WITH THEM. THE BODYSHOP WILL BE PAID UPON COMPLETION OF REPAIR. THERE'S NOTHING ELSE TO DISCUSS. YOU HAVE INSURANCE AND INSURANCE IS GOING TO PAY FOR DAMAGES LESS THE DEDUCTIBLE. WE NEVER STATED THAT THE CLAIM WOULDN'T BE PAID. CUSTOMER TOOK VEHICLE TO SHOP OF HER CHOICE AND NOW IS MAD AT NUWAY FOR THE TIME FRAME OF GETTING THE REPAIRS DONE.
Customer Answer
Date: 07/20/2023

Complaint: ********

I am rejecting this response because: its the fact that your trying to blame my machine when I've been on conference calls and heard yall give him the go around and rude responses and unprofessional behavior just like the gulfport staff at nuway has done with me for over a month .. finally authorized for my mechanic to fix my car after I made the complaint with BBB that definitely say alot. Take accountability for the slum business sloppy customer service experience you give to pay customers

Regards,

**** *****
Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2016 hyundai sonata and now my engine has failed hyundai is saying nu way knew this and neglected to tell me that now hyundai wants 8500.00 to fix it and nu way isn't trying to get me into another car unless I start all over I have tried to talk to the rude people at the Gulfport location and I'm not getting any where I need my money back or a new engine ASAP Then they're saying I still need to pay the car off even though its not able to be driving I thinks this is allllll a complete rip off especially for people who actually pay their car notes on time its pure bull
Business Response
Date: 07/13/2023
MR ****** PURCHASED VEHICLE ON 3/19/20. THIS PURCHASE INCLUDED A 24 MONTH/24000 MILE WARRANTY WHICH HAS EXPIRED. WE ARE NOT RESPONSIBLE FOR ANY REPAIRS OVER 3 YEARS LATER.
Initial Complaint
Date:04/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told car was going to be $1400 down, after we signed papers and left the car dealership called me and informed me that in 3 weeks I had to have another $1400 down and the first monthly payment which is not $2800 down and $440 a month for the car. I told them I was going to bring the car back because that is not what was discussed. When I got there the told me I cannot bring the car back. Now I'm at the dealership the car is not barely stopping, they want me to get another car or I can pay and take it to the shop, but they still refuse to refund my money of $1500 in total including their car insurance.
Business Response
Date: 04/10/2023
To Whom it May Concern,
I've attached a copy of the sales quote that Mr ********* signed and initialed. Mr ********* did state he was having an issue with his vehicle. I explained that I had steps that I had to follow to ensure he was satisfied. The first step, was to take the vehicle to our shop to have them look at it. I can't verify that Mr ********* did this. I explained that we don't issue refunds. I can't fix vehicle if he doesn't take it to the shop. I never discussed expense of the diagnosis, because I was going to cover this cost with the service center.
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2015 Kia forte ex ,on February 22,2023.I put down 2,000 dollars.after having the car a week,it got to where it didn’t want to crank at times.I took the car to them,to check out they checked my battery and said the car was fine.I said ok.two days later it started doing the same thing over and over again.I called and ***** said if it happens again,to bring it back.needless to say,it did it again so I went back again for the third time.I get there,and they send me to they shop.I get there and sat four over four hours just for them to say they crunk my car 3 times and couldn’t find nothing wrong.I sat there and watched my car sat in the same spot as when arrived..they didn’t move my car or put it on no machine to see what was wrong.all they said was make an appointment to come back smh.I said ok but later that night when I was getting off work going home,it didn’t wanna crank and when it did it made a funny noise.I leave to go home and as I’m driving it the noise got louder.I pulled over and popped my hood and it was coming from the engine.I took videos of everything.I get in car to go back home it starts to lose power and wouldn’t go over 45 I was almost home and my car started smoking and u can smell something burning .I pull over and my car started to become filled with smoke.I called the fire department to be on the safe side ,they came out and said that my catalytic converter had stopped up n ran hot causing my car to lose power and that it had burned my vacuum hose which is where the burning smell was coming from .now if they had just kept my car,and did the diagnostic like they supposed to have ,then this issue wouldn’t be an issue today.they failed to fully and properly check my car out right.so now I’m without my car cuz they are giving me the run around and keep lying thinking they just gone tell me anything and I’m gone believe it. That was my hard earned money that I put down ,and I’ll be **** if it go to waste .
Business Response
Date: 04/13/2023
the vehicle was towed to our shop in gulport and the vehicle is at kia currently being inspected for engine replacement under kia warranty
we are at the mercy of kia dealership and have not heard back from kia as to replacing the engine

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Nu-Way Auto is NOT a BBB Accredited Business.