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Business Profile

Motorcycle Dealers

Hattiesburg Cycles, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hattiesburg Cycle sold us a damaged 2024 ****** YZ250f that they already had a damage claim in with the manufacturer. Also they over charged us sales tax and lied that I could submit a refund from state of *********, which I knew was BS. I told them the correct tax was 7.95% but was charged 9.5% which still was not correct if they were to charge for with city tax included. They also didn't honor or mention the manufacturer's $750 customer rebate. The bike was not properly assembled and possibly not tested. The clutch cable was not properly adjusted electric start intermittently doesn't start. The fact the unit was damaged and not disclosed at sale. I would like this unit to be replaced and get a refund on over charged taxes and rebate due.

    Business Response

    Date: 06/04/2024

    The salesperson reached out to the customer and explained that we use a titling company for  out of state deals and we have to collect the posted tax rate for that Parish which was 9.5%.  If there is any overpay, then a refund for that amount is mailed to the customer.  Also, we did make sure they got the rebate plus additional discounts from us on the purchase.  As far as the muffler goes,  It had a slight ding in it and that could have happened on the floor by another customer or us but we already had a replacement ordered and it will be replaced.  We have been in business since 1985, so we know how to collect taxes and we do not force anyone to take delivery of anything they are not happy with.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a lemon of a side by side and ran it for three hours and it broke and they would not take it back or warranty the piece that broke. When I tried to buy a different one I lost 3000 dollars that they didn’t tell me about another credit card I had to open. Terrible after sales approach

    Business Response

    Date: 09/07/2023

    First of all the machine is not a Lemon. The customer shredded the belt because it shows signs of being ran at full throttle for long period of time without being broken in properly.  Belts are clearly not a warranty part, but sometimes the manufacturer will goodwill one for the customer.  I personally told the customer to let us fight the manufacturer to try and get the part covered, but he didn't want to do that.  He insisted on getting some other brand.  We didn't have to take the machine back,  we are only obligated to fix it warranty or not.  I have attached the form where he acknowledged the 2 different payments and also the sales slip where he signed for it.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new UTV from this dealership in September of 2021. I had the machine until March of 2022 when it blew a head gasket. The machine was and still is under warranty. Hattiesburg cycles has blown the engine twice that I know of trying to fix my machine and I have made payments on time every time and have not received any sort of compensation from them or the manufacturer. Next month (March 2023) will be a year that they have had my machine and I have not laid my eyes on it. This has hurt me financially and mentally as it has been very stressful. I have tried handling this issue my self but no one will help me. Thanks

    Business Response

    Date: 02/18/2023

    We just received a new engine from the manufacturer on 2/16/2022 for Mr. ******.  He seems to be happy with that.

  • Initial Complaint

    Date:01/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a slingshot got here in october they put things on there to make the price of the slingshot told me that wasn’t enough down payment that would had to get get both insurance without telling me or showing me the insurance price also i would had to get a bank card i would had to borrow 4100.00 turn out the yard is from hattiesburg cycle i never saw the paperwork until 3 days later and i took a picture of it i think they are fisciminating used unfair tactics getting u locked in sign papers before showing u all the true numbers for it i never would have bought the slingshot if they would charge me 12000 more for the slingshot this was not fair i had to pay more money down in order to get them to take there insurance off and i don’t know if they did i haven’t received the paperwork to know the breakdown on how much i paid for the slingshot salesman hairston told me i would get the paperwork it’s been three months and still no response all i ask is to be tested fairly not hiding everything

    Business Response

    Date: 01/20/2023

    I apologize for any confusion that may have went on during Mr. ******** transaction.  We do not use unfair tactics and are upfront and disclose every thing to the customer.  The Yard Card is not backed by Hattiesburg Cycles, we offer that to customers so they can purchase any accessories, or extended warranty at a cheaper interest rate rather than adding into the contract.  Sometimes lenders do require more down without added protection.  We did refund the transaction with Yard Card and I have attached the new Bill of Sale, the worksheet where Mr. ******** agreed to the price without the added accessory, and also the disclosure of the protection package that he chose with the two different payments.   

Hattiesburg Cycles, Inc. is NOT a BBB Accredited Business.

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