Business ProfileforPinebelt Honda

On 12/8/23, my car broke down and had to be left in a parking lot. My husband contacted the dealership due to the fact that we purchased a warranty on the car. We were informed by *************** that it would be towed, and our warranty covered everything but regular maintenance. On 12/11/23, they towed my car to a different location without our knowledge. They towed it to Pine Belt Honda. On 12/15.23, my husband, ***************************, went to pick up the car because we were told that the car was ready. He went to ***************, and then he was told that the car was not there, but was at the other location. He spoke with *****, that worked as an advisor for Pine Belt Honda. ***** then told my husband that the cost would be around $150 or $160 because our warranty covered the majority of everything and we only needed to pay for the maintenance. ***** stated he would have our car delivered to our home, (2018 Honda Pilot) on Monday, 12/18/23. By the time 4pm came on the 18th, we still had not heard from anyone, so I contacted Pine Belt Honda to ask about the status of the vehicle. The guy I spoke to informed me that he did not know what I was talking about and knew nothing about the quote from *****. We received a call from ***** the following day (12/19/23) and ***** then told my husband that he was thinking of another car and that we would have to pay $509 before we could get the car back. Therefore, we paid triple what we were told we would have to pay in order for my car to be taken care of. On the invoice, it even states that the previous estimate was $170. I understand estimates change, but not triple. And especially since we were told that would be covered by the warranty.