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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Bridlewood Homeowners Assn rents 13 Security Lights from Entergy; paid by draft every month under Entergy account #********. The Security Light at my residence (***** ********, Treasurer) at *** ********** *** ******** ** ***** was knocked down into 2 pieces by a driver on 9/16/21. Entergy disconnected the power that night. I called 1-800-368-3749 for Entergy Outage reporting & submitted service request #******** & ******** on 9/20/21 for the light to be replaced & power back on; I called again on 10/1/21 & submitted request #********; the light was replaced on 10/4/21, but the power has never been turned back on. I submitted service request #******** on 10/12/21, requesting power be connected and then an official complaint to Entergy #******** on 10/28/21, but nothing has been done as of today, 11/19/21. We should not have to make a 5th phone call to get some attention to this issue. Thank you, ***** ******** HOA Treasurer *** ********** *** ******** ** ***** ************Business response
12/07/2021
Contacted Customer regarding security light. Will have it connected at the pole
Initial Complaint
10/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got disconnected from entergy so then I paid my bill which was over $1400..I was told they will come out to reconnect the wires to the pole on 10/27/2021 10/28/2021 10/29/2021 10/30/2021 and I'm still without power the temperature here is cold and I'm still without power. I paid my bill but I'm STILL WITHOUT POWER PLEASE HELPBusiness response
11/08/2021
Thank you for your inquiry. Our records show power as connected at location in question.
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Customer Complaints Summary
155 total complaints in the last 3 years.
47 complaints closed in the last 12 months.