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Find a Location

Mississippi Baptist Medical Center has 1 locations, listed below.

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    Business ProfileforMississippi Baptist Medical Center

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1225 N State St, Jackson, MS 39202-2064
    BBB File Opened:
    1/1/1987
    Years in Business:
    114
    Business Started:
    1/1/1910
    Business Incorporated:
    8/30/1996
    Type of Entity:
    Corporation
    Alternate Business Name
    • Baptist Health Systems
    • Baptist Medical Center
    • Baptist Hospital
    Business Management
    • Mr. Kurt Metzner, President/CEO
    • Mr. Russell York, Vice President/CFO
    • Mr. Shannon Burnham, Director
    Contact Information

    Principal

    • Mr. Russell York, Vice President/CFO
    • Mr. Shannon Burnham, Director

    Customer Contact

    • Mr. Shannon Burnham, Director
    Additional Contact Information

    Fax Numbers

    • (601) 968-1383
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    In December of 2021 I went to Mississippi Baptist Medical Center and began prenatal care with their internal women's health center. In January I filled out a form beginning a payment plan. In February my husband added me to his insurance, and I updated the clinic at my next appointment. The person that had been in charge of billing was no longer employed, a temp was filling in, but my insurance was successfully added. In July my child was born via cesarean section, and my primary insurance was billed. I received a bill in September for 3,775.10. I immediately contacted the billing department, and was told there was a problem billing my insurance. (I have screenshots of my correspondences with Baptist.) They told me I needed to provide them with my insurances again, and tell them who the primary insurance was. So, I did. Even though I'd been billed for all of my visits before this point without issue. I then recieved another notice, saying I still owed 3,775.10. I contacted them again. They told me on March 24th 2023 that my secondary insurance stated "Lacks info needed for adjudication. No 2ndary pmt w/o primry payr info" I was advised to reach out to my secondary insurance to update COB. So, I did. I have screenshots from my secondary insurance stating they received my claim and did not reject it. My balance to be paid showed in their system as 1018.40. I reached out to billing, again. Billing told me Baptist needed an updated EOB, because they showed no record of payment from my secondary insurance. (April 2023) Now, I've received a bill from collections for 3775.10. I'm actively attempting to resolve this-- accordinf to both my primary and secondary insurances-- I do not owe Baptist 3775.10 but they're harassing me for it nonetheless. I'm happy to pay what I owe, Baptist has NEVER billed me without being paid before, I went to Baptist for my medical needs for the duration of my college career. At this point, I should be billing for my time on this.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doris B

    1 star

    02/06/2024

    I’ve been sitting in the waiting room since 7 o’clock is now almost 10 watched several people come in after me and get seen before me all white people with similar symptoms don’t understand why this prejudice stuff is still going on, but it is. I’m gonna have to pay the same money they have to pay don’t understand I pray that I’m not really sick. I have all the symptoms of a heart attack. One white guy came in with something wrong with his eye. Imagine that. another lady came in with her husband. He said she had symptoms of a stroke. Her blood pressure was high, so was mine she’s already in the room I don’t understand. People, doctors always talking about black people need to seek medical help, need to go to the doctor. This is one reason we try to stick it out. Yes, I see doctors regularly. I pray that we get it right not just in Mississippi but everywhere. It is now 10:00 nothing yet I’m very uncomfortable and scared, and my head is starting to hurt. I don't want to hear about being short staffed that not my issue. And there was nothing priority about those white people going before me I hope something changes. Let us do better you cannot and should not show bias when it come to a thing especially medical help. It feels like we don’t matter. You are saying let them die.

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