Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on July 8th, 2024, I was on the road from Fort Moore (Georgia) to Fort Sill (Oklahoma). On the way my car was acting strange saying it "low oil pressure" when I just place new oil before leaving Georgia. July 9th, I was in Mississippi, as I was heading to the Ford Dealership services. They told me that my car had a recall and it might be the issue.I was not offer a rental. A week later I called and was told they never checked my vehicle. Three weeks later they told me they were waiting on a car part for my car. And it was a recall issue. I told them about how I am renting another vehicle and asked if they can offer me a rental, if not help me on a reimbursement. The service manager was rude and told me that couldn't happen.unless the car I'm renting is a Ford and this was 3 weeks after I've rented from enterprise and all they had was a chevy malibu at the time plus the ford was twice as much as the chevy to rent and i don't have that much money for the rental. I found a rental company in Oklahoma city that did have a ford for me to rent in September. I called the Ford company and my recall qualifies for long term rental told me they should help. I called again and the servicemanager still refuses to help me saying if i didn't buy it from them they wont give me a rental.I left from Fort Moore to Fort Sill because I was moved by the military to my new station here in Oklahoma. The service manager told me that is not her problem. I'm a specialist and serving for our country. I find it unfair to be treated this way. My car still is in the shop til this day. It's about to be 3 months on October 9th. I'm still paying for a rental as I pay for my vehicle that is still in the shop. I wasn't offer a rental from them and also receiving bad customer service from the dealership out in Jacksonville, Mississippi. I need help to get these rental reimbursement please and thank you

  Business Response

  Date: 10/07/2024

  We explained to him that we cannot put him in one of our loaner vehicles due to company policy and we cannot offer loaner vehicles for long term use even if he qualified. We explained that Ford Motor Co. would have to reimburse him and what their policy was.  We could not put them in one of our loaners due to them traveling through. There is a 50-mile maximum on our loaners.

  Customer Answer

  Date: 10/07/2024

   

  They never told me about the 50 miles rule and if that is the case why haven't they tried to contact the dealership here in lawton so they can ship the vehicle, by submittinga sccc paperwork....then having them lend me a vehicle 

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ****** ****

  Customer Answer

  Date: 10/09/2024

  I was told by the dealership I. Lawton that they can fill a scc paperwork to have the vehicle shipped....n that the recall does entitled me for them to put me on a long term rental....since the rentals are nation wide it shouldn't be a problem with the 50 mile rule ....the only thing with the long term rental is that I only get a certain amount of miles on it...if I go over I would have to pay for it

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valet services picked up my vehicle for routine maintenance. Vehicle was returned in an inoperable position, in front of a tree to which it was not parked in front of during pick up, and left with the entire front end and half of front wheels hanging off a 8 inch ledge. Once car was started and the clutch was depressed, the vehicle rolled off of the ledge and into the tree, to which it was not parked in front of when picked up. Frame of vehicle was on the ground, and vehicle was stuck. Called Ford for assistance, and was told they would not help in any way or fashion. I explained that I only requested that the front spoiler on my bumper be replaced due to the vehicle being left in such a position that I was not able to operate it without collision. Dealer declined. I then contacted Ford Customer Care, and opened a case. An active supervisor instructed me to attempt to resolve my issue with them by contacting the General Manager. I call three times on separate dates, and my phone call was never returned. The active manager then urged me to contact the Better Business Bureau for further assistance. I have pictures of the pick up and drop off that were unwillingly shared by the business a week after the incident. The photos can be forward via email.

  Business Response

  Date: 09/10/2024

  Customer's vehicle was picked up and returned to them damage free.  Vehicle was parked the normal way a standard transmission vehicle is always parked.  The customer caused the damage to the vehicle, Mac Haik did not.  Therefore, we are not responsible for any damages.  Nothing further.

  Customer Answer

  Date: 09/10/2024

  The pick up and drop off were not in the same proximity, nor positioning.

  Customer Answer

  Date: 09/10/2024

   

   Complaint: ********

  I am rejecting this response because:

  The vehicle was not returned in the same operable condition that it was retrieved in, nor in the same placement or proximity. It was left on the ledge, less than 1 foot away from the base of a tree (depicted in the photos), with the front end of the vehicle and half of the front tire suspended over the ledge, which in turn resulted in imminent impact.

  Regards,

  ***** *******

  Business Response

  Date: 09/10/2024

  Again, we are not responsible for you wrecking your own vehicle. 

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaints against "Mac Haik Ford" Jackson, MS: 1. FAILURE TO FIX OUR VEHICLE IN A TIMELY MANNER 2. FAILURE TO GIVE/LEND LOANER VEHICLE UNTIL OUR MECHANICAL PROBLEMS RESOLVED 3. ERRONEOUS INFORMATION WAS COPIED AND PASTED TO OUR CONTRACT 4. TWO CONTRACTS WERE DRAWN WITH "****" TO GET A SALE 5. WE LOST $30,000 IN EQUITY TO GET A PARTICULAR VEHICLE: 2023 SHELBY F-150 SUPER SNAKE 6. LIMITED OPTIONS IN/WITH PURCHASE 7. SELLING A VEHICLE TO AN UNLICENSED, 100% DISABLED VETERAN 8. TAKING ADVANTAGE OF A 100% DISABLED VETERAN 9. WILL NOT REASONBLE, NEGOTIATE OTHER OPTIONS IN SOLVING VEHICLE PROBLEMS - WITH PROOF 10. FAILURE TO RESOLVE PRE-EXISTING MECHANICAL PROBLEMS THAT WAS NOT CAUSED BY US. 11. OUR VEHICLE IS STILL IN THE SHOP SINCE APRIL 26, 2024 12. MULITIPLE MECHANICAL PROBLEMS FOUND WHILE IN A FORD SHOP 13. FORCED/ TOLD TO GO TO ANOTHER FORD COMPANY TO FIX OUR TRUCK 14. OUR TRUCK IS A "LEMON!" FOR BEING BRAND NEW 15. WAITING EXTEND, LONGER THAN EXPECTED TO GET PARTS FOR OUR TRUCK 16. "MAC HAIK" WANTS AN ADDITIONAL $30,000-$50,000 TO SWITCH OUT OUR CURRENT VEHICLE 17. NEED LEGAL ASSISTANCE WITH RESOLUTIONS OUR ONGOING VEHICLE PROBLEMS WITH "MAC HAIK AND **** ****" COMPANIES.

  Business Response

  Date: 05/22/2024

  On September 15, 2023 ***** & ****** ****** came to Mac Haik Ford Jackson to look at vehicles. They had a 2023 Toyota Crown with 12,656 miles to trade in that was purchased new from a Toyota Dealership. They decided to purchase a new 2023 Roush Performance Mustang and trade in their Toyota Crown. Their Toyota was worth $39,500 and their payoff to Toyota Motor Credit was $62,866 putting their negative equity at $23,366. ****** ****** informed us that her mother had recently passed away and left her “lots of money”. Mr. & Mrs. ****** decided to put $15,000 cash down on the Roush Mustang purchase to get the approval through Ford Credit. They elected to purchase an extended service contract, maintenance contract, gap insurance & tire and wheel insurance putting their amount financed at $84,551.75 through Ford Credit (See Attachment ***** ****** Purchase Order 1). They left the dealership happy.
  
  On November 17, 2023 ***** & ****** ****** came to Mac Haik Ford Jackson to look at vehicles. They inquired about trading in their Roush Mustang and also a 2016 Lincoln MKZ that ****** ****** received through her mother’s estate on a new 2023 Shelby F-150. Their Roush Mustang was worth $60,000 & the inherited 2016 Lincoln MKZ was worth $15,000. Their payoff from Ford Credit was $84,889 on the Roush Mustang. Initially Mr. & Mrs. ****** wanted to put an additional $10,000 cash down with the purchase and told us that they would return the following day with a cashiers check for $10,000. We contracted them on the vehicle with $15,127.31 down payment. $5,127.31 of that was cancellations from the prorated cancellation of the service contracts they had purchased on the Roush Mustang and $10,000 was actual cash down they promised to return with in certified funds the next day. Mr. & Mrs. ****** informed us a few days later that there was an issue drawing out funds from Mrs. ******s mothers’ estate and inquired about changing the contract to only reflect the $5,127.31 in service contract cancellation and not $10,000 cash from customer. We contacted Ford Credit and got the deal approved using only the product cancellations. We re-contracted the customer to reflect that (See Attachment ***** ****** Purchase Order 2). They elected to purchase the same extended service agreements that they had purchased on the Roush Mustang. Their financed amount on the Shelby F-150 was $133,074.89. They left the dealership happy.
  
  In mid January 2024, Mr. ****** contacted his salesperson to tell him that he hit something in the road causing some damage to the Shelby F-150. He brough it into our service department but was annoyed that collision damaged is not covered by any extended service agreements.
  
  In early April 2024, Mrs. ****** contacted her salesperson *** ******* saying that Mr. ****** has “gone crazy” and has been beating her and she needed to get rid of the Shelby F-150. *** ******* informed her that she would have a significant amount of negative equity due to those quick trades of several vehicles. She stated that she would put whatever she needed to down to get out of that truck since her mother’s estate was now settled. She went on to say that she had not heard from or seen Mr. ****** in a week and told *** that he was running around to different casinos gambling away her money.
  
  On April 30, 2024 Mr. & Mrs. ****** visited Mac Haik Ford Jackson wanting to trade in the 2023 Shelby F-150 for a 2024 Mustang. They did not come in the Shelby F-150 and told us in was in the service department at **** **** in Vicksburg. Their Shelby F-150 was valued at $80,000 sight unseen. Mr. & Mrs. ****** immediately became irate and told our salesman *** ******* that we needed to pay them $30,000 or else they were going to the news about us. When the customer attempted to extort us for $30,000, they were told to find their happiness elsewhere and not to return

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car2016 Ford Mustang GT ( black) convertible in on a Wednesday which was June 21,2023 for an antenna and a oil change. Come to find out the recall was caused the satellite antenna code on my car so I wasn’t able to receive satellite radio or navigation data on my car because of the recall of my backup camera. So it was no charge for the oil change and etc. So I called almost every week checking on my car. Fast forward didn’t know it was a back order on the parts. The techician told me the he would call me when the part comes in and if I want to get my car I can and he would leave the ticket open for me. So on August 1 I asked for a loaner management said they have no loaner program available but I can still get my car. I said ok. The next day I got a ride and went to get my car he look it up the part and the part was in so I he told me the car will be ready on Friday (Aug.5). He called me the next day and said that my car was fixed and I can pick it up and I did about 3pm. I paid for my oil change and etc. and before I pulled off the car lot my satellite radio and phone was dragging when I drove around the corner and back to the dealership and told the technician that something is wrong with my radio and my radio wasn’t like this when I bought my car in June. I asked him why did the technician checked my car before he released it to me. The technician heard it himself. So he waited on the technician and lI had to wait til the next day in which was Friday to see if it was a update on the on the computer no charge per management. They checked it Aug 5. It wasn’t the recall. They told me it would be 179.00 for a diagnostic test for me to pay to see id it’s the di amp or I have to wait till the manager get here on Monday Aug 7. They called me today they waved the fee but expect me to pay 847.00 or 874.00 for a DI amp. in which my car was in there possession since June 21. My question is my car wasn’t like that when I bought it in and they expect my to pay for something that wasn’t in my possession. That’s not right…

  Business Response

  Date: 08/22/2023

  I'm having trouble following this complaint.....technicians are not in communication with customers, the advisors are.  and did something quit while the car was in the shop? (i thought thats what it was brought in for) or, once it was diagnosed and they figured out what was needed, did that part quit while in the shop?  not sure what the complaint is unless its because they have to repair their satellite radio.  please send more information.  thanks 

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Kia Soul on July 4th 2022 from Mac Haik in Jackson Ms,,,, I went back in May of this year 2023 because I was told by ********* that works there that I could trade in the Kia,,, I went there and a lady salesman named ***** sat me down and went into my information in the computer as I got my payoff information,,she asked me if I still received Social Security benefits for myself and my daughter,, I told her no, where did that come from?? She said it was in the system that I did, then she said oh well, what kinda car did you look at? I told her a black Altima,, at that time I was getting the the payoff information and writing it down ,, she said oh no, you can’t trade because of the payoff or you can give us a cash down payment. That’s when I asked her if it showed that I gave ****** the salesman of the Kia a $5,000 down payment, she said no it showed that I gave him $4,000 ,, I remember I handed the money to ****** and he gave it back to me because he said I had to give it to the finance manager, and I did, I gave ******* $5,000!!!!! I drove away in the car and 2 days later, I was leaving for work, oil puddles (huge) was sitting under the car , I called the dealership and was directed to Mr *** (no longer there) and he sent a wrecker truck to pick it up. He told me that once the car got there, one of the guys that work in their service department left 2 bolts out of my oil pan!!!!!!!!! Back to when I went back to trade the car in,, **** keep calling and texting me for days about coming to see her, I’m quite sure these calls and texts can be pulled up in investigations but, she told me ****** was fired when I asked about him, she also stated that if you read between the lines, you would know what I mean and this is why he’s no longer here because of the crooked things he did. I said, what???!!!! I told her right then,, I saw my car on sale for $10,000 and it was a higher price when I saw it on the paperwork, I wanted the car so bad. They lie about your income to get you in a car

  Business Response

  Date: 06/22/2023

  All the finance paperwork signed by the customer at the time of purchase was for a $4000.00 down payment. Not for $5000.00. Nothing further at this time. 

  Customer Answer

  Date: 06/23/2023

  The day I bought the car I gave the ****** the salesman,,,$5000,,, I did not review my paperwork for sometime,, and when I did  wanted to trade the car in.  That’s when I noticed the amount on the receipt after talking to **** that works there,, she informed me several times what ****** did and told me that was of the reasons he was terminated,, and he also put into the computer there that I received Disability and that my income was more than I actually receive,, I was never asked to present a check stub, which I had with me.  

• Initial Complaint

  Date:05/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 29, 2023, my son took our Ford Truck to Mac Heik Ford on I-55 North in Jackson, MS. for warranty work, as of today we have not received our truck back. Twice I had to use a day of vacation from work to go to the dearler ship only to be lied to again.

  Business Response

  Date: 05/22/2023

  This vehicle has been completed and picked up by the customer. 

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2023, i completed all forms needed to get the 2020 Toyota Camry that I was trying to purchase. I received a text message asking me to come to Mac Haik to sign for the car in which I wanted because I had been approved for $2500 down. When I got there, I test drove the vehicle. Then, we came back to sign. I signed all paperwork. Only for the sales person, Mr. ******** to go get Mr. **** who came and rudely stated “Someone has bought the car you signed for. You can get this Hyundai Elantra or you can’t get anything else. Your credit score was a 400.” In which, my credit score is not a 400. He then proceeded to say, “trade your car in and it will go down. The only place that will try is Capital One but you have to trade your car in.” They brought me in on false intentions. He later called me stating that, “The lady changed her mind on the car that you wanted. You can come back and get it for 3200 down at 950 a month.” I stated that’s not what was previously stated. **** and ***** ran my credit placing hard inquiries on it only to tell me when I got there someone else had purchased the car in which we had discussed and I was on the way to sign for, ONLY to call me back and say the lady did not get it and i could trade my car in to get the car i want. I would like for the company to take all inquiries off my credit report.

  Business Response

  Date: 02/28/2023

  This was a generic credit application filled out by the customer online prior to arriving at our dealership. Once the customer arrived, and everything was submitted, she did not qualify for financing. We had no control over her qualification.  Nothing further 

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a vehicle from Mac Haik Jackson approximately around February 04th of 2022 I had the vehicle for maybe 3 days and started having ending problems took it back after a few days they fixed the problem and within weeks I found out the vehicle had multiple engine problems so I took the vehicle in for repairs again and was basically told they will not fix the vehicle or renig me on the contract for my vehicle and I’m still expected to pay a car note on a 15k vehicle that’s not running engine wise and when I spoke to the manager gabe he basically told me he wouldn’t help me and there’s nothing he could do I’m on my own there’s no telling what I did to the vehicle the 90 days I had it I was sold a lemon and they would not help me with the problems with the vehicle but I’m still expected to pay for it

  Business Response

  Date: 06/07/2022

  The dealership has taken care of this customer and the customer has already picked up the vehicle.