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Find a Location

Central Sunbelt Federal Credit Union has 1 locations, listed below.

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    Business ProfileforCentral Sunbelt Federal Credit Union

    Credit Union

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1506 Congress St, Laurel, MS 39440-4239
    BBB File Opened:
    8/28/2013
    Years in Business:
    70
    Business Started:
    10/15/1953
    Business Management
    • Mr. Connor McElhenney, Compliance Officer
    Contact Information

    Principal

    • Mr. Connor McElhenney, Compliance Officer

    Customer Contact

    • Mr. Connor McElhenney, Compliance Officer
    Additional Contact Information

    Fax Numbers

    • (601) 518-0250
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I had a minor overdraft on my account. I didn't know that I was getting charged a $1 a day for the overdraft not being corrected. My charges ended up being $44. I read the mail called the company on June 3rd and told them to mark on my account that I was coming in to pay the $44. The next day I went in the drive thru and paid it with a teller. I asked the teller how the balance had gotten to $44, he said I was being charged $1 a day for overdraft fees. I told him to close the account because it was costing more than it was a benefit I never used the card. I was getting monthly fees for an account I didn't use. He accepted the deposit and closed the account through the drive thru. I look on my credit report this month and I see a charge off for $44. How would I have made a deposit thru their drive thru on an account that was already closed. Somebody is not telling the truth. I called the bank and the associate said the account was charged off that morning. If it was charged off that morning, how did I make a payment through the drive thru that afternoon. The banks business hours are until 4pm. Payment was accepted that business day from the branch on ************.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Valerie Y.

    1 star

    08/23/2022

    Horrible credit union, do NOT finance refinance your vehicle through this bank. They will give you the run around after taking your vehicle due unfortunate circumstances and tell you that the policy changed.. they show no support in banking with them obviously have no trust in their customers .. 2 cars repossessed 2 days before our payday to pay our car notes what we set up an arrangement for and obviously the arrangements you make DOES NOT stop you from being repossessed they base it off of different factor stated a collections worker at the Hattiesburg, MS location at Sunbelt Federal Credit Union .. they have definitely done us wrong after having Covid-19, we are hard workers and we make sure that we pay our bills but this one time we needed an extension no on set the expectations that our vehicles will be taken especially 2 days before and still be charged repo fees.. do no get a car loan with this bank they will not have your back when you need them the most!

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