![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLong Beach Auto Auction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Bought a vehicle from them on 1/18/2023 and their policy is that they have to supply the buyer a title within 30 days and they failed to do that. Until now I have yet to get my title. I want to return the car and requestion my full refund for the car as well as shipping. Totaling $25,740Business response
03/06/2023
Long Beach Auto Auction adheres to the National Auto Auction Association rules, regulations and guidelines. Mr *** ** has misunderstood these rules.Customer response
03/07/2023
Complaint: ********
I am rejecting this response because: The rules state that the seller has 30 days to get me my title and Long Beach auto auction neglected to provide me my title. I believe Long Beach auto auction needs to understand their own rules and understand that they are at fault for this matter. I need my moneyback and they can have their car back. Long Beach auto auction has me with a vehicle I cannot do anything with, and they also have my money. I legally cannot sell this car without a title. The car was on its way back and we informed them of that, and the owner refused to accept the vehicle. The car has been sitting at my facility and I have also been paying interest on it to my lender. I need a refund ASAP.
Regards,
*** **
Business response
03/10/2023
Mr *** ** communicated to the LBAA title department that he would not accept the title if we overnighted it to him. He stated that he would reject it, and send it back. With this information, LBAA has forwarded the title to our legal counsel in order to have the title properly delivered and signed for by Mr *** **. The title is being forwarded to him.Customer response
03/13/2023
Complaint: ********
I am rejecting this response because: Their response is a lie. It is over 30 days and they failed to produce me with the title for the vehicle I purchased from them. Until now I have yet to receive the title going on 2 months. They are in default. I will send the car back and I need my money back. My choice is to make the decision on returning the vehicle back and that what I am going to do. I am following their rules per NAAA.
Regards,
*** **
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.