Complaints

This profile includes complaints for Morrison Publishing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morrison Publishing, LLC

  Madison, MS 39110-6006

• 

  Morrison Publishing, LLC

  965 Highway 51 Ste 4-100 Madison, MS 39110-8680

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: January 17th 2025 Amount: $144 $47 for extra products (I don’t have) $97 for 2 additional stores Amount: $100 to fix their errors They promised 3 websites that would be ready to launch and start selling. I used their AI to build my first store. There were no subcategories so customers would not purchase because they could not find anything. After almost 4 weeks, nobody would go to my site. Then I figured out it was because they couldn't find anything. Who would would shop at a store that doesn't have products categorized so they can find them easily? No one. This store was far from being ready to launch. I figured out how to add the subcategories, but they would not go out to my live store. After more than 30 days of going back and forth with ******’s team, I was informed that my theme could not have subcategories and that I would have to pay someone to fix it. So, I did. I do not want them to build the other two stores just so that I must pay someone else to fix the store to make it presentable to customers. I requested my money back; they will not give me my money back because I am past 30 days. His advertising was seen on TikTok, but he advertises on all social media.

  Business Response

  Date: 03/26/2025

  Thank you for allowing me to respond to Mr. ******'s complaint.  The company has not received any communication from this client, and does not have any direct relationship with the client.  Company has requested the third party who Mr. ****** purchased from, to issue a refund.  Mr. ****** should have that back on his credit card in the next two weeks.  

  Thank you,

  
  ****

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a ******* AI build a site was pitched and upsold. i did not receive the site. that was supposed to be built but i have been charged $97.00. ***** form product and services not recieved. I tried to contact the seller ****** Morrison but the phone number goes to a pre recorded message that say send an email for a 24 hr response. and no response after two days has been recieved. i went online to inquire about this site builder and many of the people that have taken this route have the same problem!

  Business Response

  Date: 03/25/2025

  Thank you for allow us to respond to Mr. ********** complaint. Contrary to Mr. ********** statements in his complaints, Morrison does not have or show any record of any requests for support emails from **************************.  The only purchase Morrison can find for a client with Mr. ********** name, which it assumes is him, is ******************.  this is for a ****** *********.  It looks as if he purchased a premium theme upgrade and the niche stores.  Morrison already gave him access to these purchases in his ********************** account.  There are no emails to Morrison's support from ****************** either.  From Morrison's perspective everything was provided to Mr. ********* immediately after purchase. Morrison is happy to talk to him.  He can send his request for a conversation to *********************************************************.  

   

  Thank you, 
  
  ****

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the program and was told that they would do everything for me. However this is not the case. I have to do everything myself.I was told that I could make my money back by selling a couple high-ticket products. This is also not true, there are no high-ticket products.I also believe I overpaid for the product. I tried to contact them but they wont hear me.

  Business Response

  Date: 05/18/2024

  Thank you for allowing me to respond to ****************** complaint.  I have spent the past week after receiving his complaint diving into this matter to look at the circumstances around his purchase and the legitimacy of his complaint.  As a preliminary matter before I outline the summary of Morrison's support given to **************, I want to point out that the underlying allegation against my client is off basis.  ****************** complaint is based on a promise that a representative of Morrison told him that "you can make your money back with high ticket sales."  The problem with this allegation, is that Morrison's offer has nothing to do with "high ticket sales."  On the contrary, Morrison's software and training is all about low ticket sales on platforms such as Shopify and affiliate marketing.  

  Reviewing the matter with the sales representative, he explain to me that he never discusses "high ticket sales" because it isn't part of the course, software, training, or service.   Which makes the allegation highly irregular.  

  In looking at the circumstances, even if the allegation were true, ************** has only completed approximately 1/3 of his training.  The irony of the situation is that an hour after submitting his complaint to the BBB, he attended a full-length training session from Morrison, and never mentioned a word to his trainer about him being frustrated, or that he submitted this complaint to the BBB.  Again, highly irregular.  

  After receiving this complaint, Morrison made several attempts to contact ************* to discuss his concerns.  Finally, Morrison was able to contact **************.  The conversation was erratic to say the least.  ****************** desire was to learn how to sell eco-friendly bamboo tooth brushes online.  He later pivoted his offer to one focusing on selling golf supplies. Again, both of these are low ticket offers.  Between March 26 - April 16, 2024, Morrison made several attempts to schedule meetings with him about his low ticket offer, and ************** declined. Looking at the record of the relationship between the parties, Morrison invested substantial resources into fulfilling the contract ************** signed.  ************** was given a proper three (3) days to cancel the contract, but failed to do so.  Based on ****************** non-cancellation, Morrison immediately started providing services and expending resources to fulfill its end of the agreement. 
  
  At this time, ****************** complaints bear no validity, he never complained prior to filing with the BBB, and Morrison expended significant time, money, and resources to fulfill its obligations to **************.   There is no justification for this complaint, or his requested refund.  As such, Morrison declines ****************** request. 

• Initial Complaint

  Date:04/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me a service for Coaching, building, and mangering a ecomm spotify website. Once they got my money they cancelled appointment we had schedule and never reschedule. Once I have contacted them for reason and refund the excuse in email is appointment was it was to late at 9pm but they made the apointment and instead of rescheuling they use this as an excuse to not provide any service cancel membership and keep my money for doing nothing. I do have all email responses from them.

  Business Response

  Date: 04/27/2024

  Thank you for allowing me to respond to ******************** complaint.  It appears that **************** purchased his services.  He was scheduled to meet for his orientation call and first meeting with his coach.  He was unable to attend, and requested another session.  The company attempted to accommodate, but **************** would not settle on a time for the follow up appointment.  Outside of his right to cancel period (3 days) he reached out and asked to cancel his purchase.  Even though he was outside his refund period, the company was going to issue a refund.  It was not aware that it did not give the refund until receiving his complaint with the BBB.  At this point, the Company is issuing a full refund.  

   

  Please let me know if you have any additional questions. 

  
  Thank you,

  
  ****

   

   

  Customer Answer

  Date: 04/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21601983

  I am rejecting this response because: The responses  was not truthful. I have email from them scheduling and making appointments with me, then last minute they cancelled appointment and said we needed to reschedule. I tried sending emails to reschedule but to no success. So I finally ask for a refund and was told no because I made appointment that after hours and even though they accepted it then last minute cancelled and said I was not getting refund because I made an after hour appointment. I do have all of there emails support my claim.

  Regards,

  ***********************

  Business Response

  Date: 04/30/2024

  There is nothing inaccurate in the Company's response.  **************** initially purchased.  There was some confusion between the support team whether he was actually cancelling.  When the company received the BBB complaint, it issued a refund, eliminating any concern.  At this point **************** is made whole and his complaint should be deemed satisfied.  

   

  Thank you,

  
  ****

  Customer Answer

  Date: 05/02/2024

  First he said he was not refunded me, now he saying refund was initiated and I was made whole but no refund was ever given so claim remains open.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to start a shopify store for me. At no time did they say this was a monthly service or continuing plan. I looked everywhere through my account with them and couldn't find anything talking about future charges. I tried finding ways on their website to cancel, searched for ways to contact them to only be directed to non working pages. Then of course, my credit card gets charged again. After finally tracking down a phone number for them through the credit card company, I was able to find an email that seemed to work. I forwarded them my original email dated Feb. 17 and explained the situation and asked for a refund. They immediately shut my account down and blocked me from emailing them again after telling me I wasn't getting my money back. I tried many ways to get in touch with them to see if I needed to cancel way before the date but no one answered **** never agreed to pay for a monthly service that was made aware to me. It was advertised as a one time only purchase. I want my money back!!!

  Business Response

  Date: 03/12/2024

  Thank you for allowing me to respond to **************** complaint.  I have reviewed the. matter with my client and they have issued a full refund of the $98.00 purchase.  As a point of clarification, however, I would like to point out that the monthly fee is for access to Morrison's software.  ************ contacted the company on the 6th of February for support.  The attached communications show not only did my client respond, but that there was interaction with Ms. *****  The second communication I attached shows that the client initially provided incorrect contact information that was later corrected.  Any lack of communication was not on my clients part, but based on the incorrect information provided by **************.  It is frustrating to see complaints that fail to communicate the full picture of the situation.  At this time, however, the refund has been issued, and this matter should be closed.  
  Thank you,
  ****

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a monthly subscription who take around 100$ every month and I cant find a way to unsubscribe Also, there is a messages who alert you about some workshop ecc. at the end is write Text STOP to unsubscribe I often tried to reply at those message with STOP but the message cant be send In the end, I hope to find a way to stop the monthly subscriptions.Thanks Ps. The amount of money I spend is not accurate, please check the bills

  Business Response

  Date: 02/23/2024

  Thank you for allowing me to respond to ********************** complaint.  ****************** purchased my client's Sale Booster App Suite, which is designed to help clients add features to their Shopify store.  The app costs $98/month and it is clearly disclosed at the time of purchase on the order form.  We do not accept cancellation requests via email . Clients may terminate their subscriptions in the same manner in which they signed up for the service.  

  In this case, when he signed up ******************** was given my client's contact info, customer support info at purchase. Additionally my client's phone number and email address would show up on their credit card bill every single month.
  
  
  All ****************** had to do is just ask my client to cancel, and they would have stopped his billing.  Mr. ******** did not do this.  Upon receiving this notice, my client terminated  ********************** agreement stopping any additional charges.  

  This should resolve Mr. ********* concerns.  
  
  
  Best Regards,

   

  ****

  
  

  Customer Answer

  Date: 02/29/2024

  Unfortunately I do not see any contact information trough the bank account 

  Cuold you give this information to stop the service? 
  

  still do not work the replay stop in your message, maybe you have to fix it 

  Customer Answer

  Date: 02/29/2024

  Unfortunately I do not see any contact information trough the bank account 

  Cuold you give this information to stop the service? 
  

  still do not work the replay stop in your message, maybe you have to fix it 

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the programme over 5 years ago. Did not work but all monies were paid and l never asked for a refund. Now moving forward to ******************************** again, for what l have no idea. Also how l was billed when l have had 2 new debit cards since then is also questionable.I want you to stop billing me for no reason and l want these amounts refunded immediately.On the 22nd of November 2023 you took out 2 amounts US ***** and US ***** On the the 18th of December 2023 you then took another US ***** This is called stealing and to do it at Christmas time is appalling

  Business Response

  Date: 01/02/2024

  Thank you for allowing me to respond to ************************ complaint.  This customer ordered our theme and software on November 17th (not 5 years ago).  Morrison Publishing charged ******************** $98.00 for a software membership on December 18th because it is a software that has a monthly charge, which was fully disclosed at the point of sale.  There is no record of a prior purchase.  The December 18, 2023 charge is the only charge it made based on ************************ online request.  This charge was less than thirty (30) days ago.  Morrison Publishing has since refunded the charge and stopped any refilling on her account.  

   

  Please let me know if you have any additional questions.  
  
   Thank you,
  
  ****

   

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Morrison made ads on Instagram that he creates website on Shopify for free and teaches new student how to make profit. For additional $97 he provides Premium Store + 100 Products. I paid it. The website doesn't work. Looks unprofessional. The link "Support" on his website doesn't work. He promised that support will call me after I buy premium store. But nobody called me. His tech support email doesn't answer my questions 5 days. But they send me hundreds emails about new opportunity to increase sales for $2000 fee. My Shopify store website is damaged by his software, I need $1200 to pay another developer to fix it. ******'s software in my store has access to all my financial information - credit cards, bank account, SSN and phone numbers. After that I received thousands phone calls and emails from another scam people which provide about "Shopify success". Probably he sold my info to another scammers like him. I deactivated all my credit cards. Please help me to refund my money.

  Business Response

  Date: 11/17/2023

  Thank you for allowing me to respond Mr. ******'s complaint.  Mr. ******'s complaint is not factually accurate.  
  
  1. Mr. ****** was informed Morrison's software does not work with existing stores, and customer read that response (see attachment); 
  
  2. Morrison does not have any orders with Mr. ****** for $97.00. 
  
  3. Morrison does not sell customers information and does not making any outbound call any customers to make additional sales.
  
  4. Morrison does not offer a $2,000 service to "get more sales"
  
  5. Morrison did not 'install software into someones store" and does not have access to Mr. ******'s or any other persons financial info or any info for that matter. In fact, the 2nd screen shot that there is a "scope error" meaning Mr. ****** never actually gave Morrison access (which they do manually) to install its theme onto his store.
  Consequently, Mr. ******'s complaint is not factually correct.  It appears that Mr. ****** purchased products from a third party, but the claims made here are not correct.   
  Please let me know if you have any additional questions. 
  
  Thank you,
  ****

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing a premium plan and I hit the back button by mistake and couldn't get back to the page I needed so I was charged a second time to get back in the place I needed to be. It was on Sep27, 2023

  Business Response

  Date: 09/28/2023

  Ms. *******,

  Thank you for allowing me to respond to Mr. *****'s complaint.  I have reviewed the attached complaint and picture of Mr. *****' accounts, but my client cannot locate him in their system and does not see a $97.00 purchase.  If he could provide the email address he used in connection with his purchase, that would allow the company to run an additional search.  Morrison has procedures in policies in place to protect from accidental purchases.  One of the remedies for clients who may accidently purchase something is to contact customer support.    There is no record of an email or call from Mr. *****.  Again, if Mr. ***** can send his email address Morrison will look again to see if it can identify if this purchase actually went through. 

  Thank you,

  
  ****

• Initial Complaint

  Date:08/29/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15th, I purchased 3,000 from Morrison Publishing LLC for $249. The amount was debited from my account and the leads never provided to me. I have reached out to the business several times including calling (866) 929-7589 and emailing several email addresses. Morrison Publishing needs to give me the leads I purchased immediately.

  Business Response

  Date: 09/15/2023

  Thank you for allowing me to respond to ******' complaint.  
  
  His services were delivered on September 5th. Clients were told at the point of purchase that we have to generate leads (i.e. do marketing) for them and that takes time. It’s not an overnight thing. Morrison Publishing sent his leads over as promised.  At this point there should not be any violation or conflict. 

  Thank you,
  
  ****

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ******