ComplaintsforMorrison Publishing, LLC

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased the program and was told that they would do everything for me. However this is not the case. I have to do everything myself.I was told that I could make my money back by selling a couple high-ticket products. This is also not true, there are no high-ticket products.I also believe I overpaid for the product. I tried to contact them but they wont hear me.

  Business response

  05/18/2024

  Thank you for allowing me to respond to ****************** complaint.  I have spent the past week after receiving his complaint diving into this matter to look at the circumstances around his purchase and the legitimacy of his complaint.  As a preliminary matter before I outline the summary of Morrison's support given to **************, I want to point out that the underlying allegation against my client is off basis.  ****************** complaint is based on a promise that a representative of Morrison told him that "you can make your money back with high ticket sales."  The problem with this allegation, is that Morrison's offer has nothing to do with "high ticket sales."  On the contrary, Morrison's software and training is all about low ticket sales on platforms such as Shopify and affiliate marketing.  

  Reviewing the matter with the sales representative, he explain to me that he never discusses "high ticket sales" because it isn't part of the course, software, training, or service.   Which makes the allegation highly irregular.  

  In looking at the circumstances, even if the allegation were true, ************** has only completed approximately 1/3 of his training.  The irony of the situation is that an hour after submitting his complaint to the BBB, he attended a full-length training session from Morrison, and never mentioned a word to his trainer about him being frustrated, or that he submitted this complaint to the BBB.  Again, highly irregular.  

  After receiving this complaint, Morrison made several attempts to contact ************* to discuss his concerns.  Finally, Morrison was able to contact **************.  The conversation was erratic to say the least.  ****************** desire was to learn how to sell eco-friendly bamboo tooth brushes online.  He later pivoted his offer to one focusing on selling golf supplies. Again, both of these are low ticket offers.  Between March 26 - April 16, 2024, Morrison made several attempts to schedule meetings with him about his low ticket offer, and ************** declined. Looking at the record of the relationship between the parties, Morrison invested substantial resources into fulfilling the contract ************** signed.  ************** was given a proper three (3) days to cancel the contract, but failed to do so.  Based on ****************** non-cancellation, Morrison immediately started providing services and expending resources to fulfill its end of the agreement. 
  
  At this time, ****************** complaints bear no validity, he never complained prior to filing with the BBB, and Morrison expended significant time, money, and resources to fulfill its obligations to **************.   There is no justification for this complaint, or his requested refund.  As such, Morrison declines ****************** request. 

• Initial Complaint

  04/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company sold me a service for Coaching, building, and mangering a ecomm spotify website. Once they got my money they cancelled appointment we had schedule and never reschedule. Once I have contacted them for reason and refund the excuse in email is appointment was it was to late at 9pm but they made the apointment and instead of rescheuling they use this as an excuse to not provide any service cancel membership and keep my money for doing nothing. I do have all email responses from them.

  Business response

  04/27/2024

  Thank you for allowing me to respond to ******************** complaint.  It appears that **************** purchased his services.  He was scheduled to meet for his orientation call and first meeting with his coach.  He was unable to attend, and requested another session.  The company attempted to accommodate, but **************** would not settle on a time for the follow up appointment.  Outside of his right to cancel period (3 days) he reached out and asked to cancel his purchase.  Even though he was outside his refund period, the company was going to issue a refund.  It was not aware that it did not give the refund until receiving his complaint with the BBB.  At this point, the Company is issuing a full refund.  

   

  Please let me know if you have any additional questions. 

  
  Thank you,

  
  ****

   

   

  Customer response

  04/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21601983

  I am rejecting this response because: The responses  was not truthful. I have email from them scheduling and making appointments with me, then last minute they cancelled appointment and said we needed to reschedule. I tried sending emails to reschedule but to no success. So I finally ask for a refund and was told no because I made appointment that after hours and even though they accepted it then last minute cancelled and said I was not getting refund because I made an after hour appointment. I do have all of there emails support my claim.

  Regards,

  ***********************

  Business response

  04/30/2024

  There is nothing inaccurate in the Company's response.  **************** initially purchased.  There was some confusion between the support team whether he was actually cancelling.  When the company received the BBB complaint, it issued a refund, eliminating any concern.  At this point **************** is made whole and his complaint should be deemed satisfied.  

   

  Thank you,

  
  ****

  Customer response

  05/02/2024

  First he said he was not refunded me, now he saying refund was initiated and I was made whole but no refund was ever given so claim remains open.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this company to start a shopify store for me. At no time did they say this was a monthly service or continuing plan. I looked everywhere through my account with them and couldn't find anything talking about future charges. I tried finding ways on their website to cancel, searched for ways to contact them to only be directed to non working pages. Then of course, my credit card gets charged again. After finally tracking down a phone number for them through the credit card company, I was able to find an email that seemed to work. I forwarded them my original email dated Feb. 17 and explained the situation and asked for a refund. They immediately shut my account down and blocked me from emailing them again after telling me I wasn't getting my money back. I tried many ways to get in touch with them to see if I needed to cancel way before the date but no one answered **** never agreed to pay for a monthly service that was made aware to me. It was advertised as a one time only purchase. I want my money back!!!

  Business response

  03/12/2024

  Thank you for allowing me to respond to **************** complaint.  I have reviewed the. matter with my client and they have issued a full refund of the $98.00 purchase.  As a point of clarification, however, I would like to point out that the monthly fee is for access to Morrison's software.  ************ contacted the company on the 6th of February for support.  The attached communications show not only did my client respond, but that there was interaction with Ms. *****  The second communication I attached shows that the client initially provided incorrect contact information that was later corrected.  Any lack of communication was not on my clients part, but based on the incorrect information provided by **************.  It is frustrating to see complaints that fail to communicate the full picture of the situation.  At this time, however, the refund has been issued, and this matter should be closed.  
  Thank you,
  ****

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  There is a monthly subscription who take around 100$ every month and I cant find a way to unsubscribe Also, there is a messages who alert you about some workshop ecc. at the end is write Text STOP to unsubscribe I often tried to reply at those message with STOP but the message cant be send In the end, I hope to find a way to stop the monthly subscriptions.Thanks Ps. The amount of money I spend is not accurate, please check the bills

  Business response

  02/23/2024

  Thank you for allowing me to respond to ********************** complaint.  ****************** purchased my client's Sale Booster App Suite, which is designed to help clients add features to their Shopify store.  The app costs $98/month and it is clearly disclosed at the time of purchase on the order form.  We do not accept cancellation requests via email . Clients may terminate their subscriptions in the same manner in which they signed up for the service.  

  In this case, when he signed up ******************** was given my client's contact info, customer support info at purchase. Additionally my client's phone number and email address would show up on their credit card bill every single month.
  
  
  All ****************** had to do is just ask my client to cancel, and they would have stopped his billing.  Mr. ******** did not do this.  Upon receiving this notice, my client terminated  ********************** agreement stopping any additional charges.  

  This should resolve Mr. ********* concerns.  
  
  
  Best Regards,

   

  ****

  
  

  Customer response

  02/29/2024

  Unfortunately I do not see any contact information trough the bank account 

  Cuold you give this information to stop the service? 
  

  still do not work the replay stop in your message, maybe you have to fix it 

  Customer response

  02/29/2024

  Unfortunately I do not see any contact information trough the bank account 

  Cuold you give this information to stop the service? 
  

  still do not work the replay stop in your message, maybe you have to fix it 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I paid for the programme over 5 years ago. Did not work but all monies were paid and l never asked for a refund. Now moving forward to ******************************** again, for what l have no idea. Also how l was billed when l have had 2 new debit cards since then is also questionable.I want you to stop billing me for no reason and l want these amounts refunded immediately.On the 22nd of November 2023 you took out 2 amounts US ***** and US ***** On the the 18th of December 2023 you then took another US ***** This is called stealing and to do it at Christmas time is appalling

  Business response

  01/02/2024

  Thank you for allowing me to respond to ************************ complaint.  This customer ordered our theme and software on November 17th (not 5 years ago).  Morrison Publishing charged ******************** $98.00 for a software membership on December 18th because it is a software that has a monthly charge, which was fully disclosed at the point of sale.  There is no record of a prior purchase.  The December 18, 2023 charge is the only charge it made based on ************************ online request.  This charge was less than thirty (30) days ago.  Morrison Publishing has since refunded the charge and stopped any refilling on her account.  

   

  Please let me know if you have any additional questions.  
  
   Thank you,
  
  ****

   

• Initial Complaint

  11/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ****** Morrison made ads on Instagram that he creates website on Shopify for free and teaches new student how to make profit. For additional $97 he provides Premium Store + 100 Products. I paid it. The website doesn't work. Looks unprofessional. The link "Support" on his website doesn't work. He promised that support will call me after I buy premium store. But nobody called me. His tech support email doesn't answer my questions 5 days. But they send me hundreds emails about new opportunity to increase sales for $2000 fee. My Shopify store website is damaged by his software, I need $1200 to pay another developer to fix it. ******'s software in my store has access to all my financial information - credit cards, bank account, SSN and phone numbers. After that I received thousands phone calls and emails from another scam people which provide about "Shopify success". Probably he sold my info to another scammers like him. I deactivated all my credit cards. Please help me to refund my money.

  Business response

  11/17/2023

  Thank you for allowing me to respond Mr. ******'s complaint.  Mr. ******'s complaint is not factually accurate.  
  
  1. Mr. ****** was informed Morrison's software does not work with existing stores, and customer read that response (see attachment); 
  
  2. Morrison does not have any orders with Mr. ****** for $97.00. 
  
  3. Morrison does not sell customers information and does not making any outbound call any customers to make additional sales.
  
  4. Morrison does not offer a $2,000 service to "get more sales"
  
  5. Morrison did not 'install software into someones store" and does not have access to Mr. ******'s or any other persons financial info or any info for that matter. In fact, the 2nd screen shot that there is a "scope error" meaning Mr. ****** never actually gave Morrison access (which they do manually) to install its theme onto his store.
  Consequently, Mr. ******'s complaint is not factually correct.  It appears that Mr. ****** purchased products from a third party, but the claims made here are not correct.   
  Please let me know if you have any additional questions. 
  
  Thank you,
  ****

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was purchasing a premium plan and I hit the back button by mistake and couldn't get back to the page I needed so I was charged a second time to get back in the place I needed to be. It was on Sep27, 2023

  Business response

  09/28/2023

  Ms. *******,

  Thank you for allowing me to respond to Mr. *****'s complaint.  I have reviewed the attached complaint and picture of Mr. *****' accounts, but my client cannot locate him in their system and does not see a $97.00 purchase.  If he could provide the email address he used in connection with his purchase, that would allow the company to run an additional search.  Morrison has procedures in policies in place to protect from accidental purchases.  One of the remedies for clients who may accidently purchase something is to contact customer support.    There is no record of an email or call from Mr. *****.  Again, if Mr. ***** can send his email address Morrison will look again to see if it can identify if this purchase actually went through. 

  Thank you,

  
  ****

• Initial Complaint

  08/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On August 15th, I purchased 3,000 from Morrison Publishing LLC for $249. The amount was debited from my account and the leads never provided to me. I have reached out to the business several times including calling (866) 929-7589 and emailing several email addresses. Morrison Publishing needs to give me the leads I purchased immediately.

  Business response

  09/15/2023

  Thank you for allowing me to respond to ******' complaint.  
  
  His services were delivered on September 5th. Clients were told at the point of purchase that we have to generate leads (i.e. do marketing) for them and that takes time. It’s not an overnight thing. Morrison Publishing sent his leads over as promised.  At this point there should not be any violation or conflict. 

  Thank you,
  
  ****

  Customer response

  09/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ******

   

• Initial Complaint

  09/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for the $8,500 program under Adrian's Econ Success Academy. Aa a part of the course, I was promised 1 on 1 coaching and excellent customer service. However, my experience has been the worst. You would think that for a course that is not only at that price range, but also endorsed by Shopify would be exceptional and yield outstanding results. Unfortunately, it is anything but that. First, my coaches were not knowledgeable at all, and often did not even do a good job explaining everything. What is the point of having a coach who should be an expert with e-commerce, only to have me to most of the work/research? Also, I have changed coaches numerous times after filing a complaint but every coach had different ways of approaching an online store, and I had to yet drop even more money on starting a new store, a new plan, a new domain, etc. I have so many other issues and complaints that I don't even think I have enough space left to list them. DO NOT BUY THIS COURSE, save your money and get a $200 course that does a better job than this guy SCAM SCAM SCAM. I have contacted the supervisor multiple times in hopes of getting an appropriate resolution, but that was not the case, despite trying over and over to make things right. I even thought of pursuing legal action because at this point it is a scam.

  Business response

  10/15/2022

  Our firm represents Launch Wise, LLC (“Launch Wise”).  This letter is in response to the complaint registered by Mr. ******** dated October 4, 2022.  In 2021, almost a year ago, Mr. ******** entered into a service agreement with Launch Wise to learn how to market products on Shopify.
  
  Luanch Wise provided everything promised and more.  The problem is he resisted much of the training and was unwilling to implement the strategies taught.  Even though the company spent extra time and gave him additional resources, Mr. ******** refused to take Launch Wise’s advice.  This is in direct contradiction to the Agreement signed by the parties.  In particular, the Agreement states:
  
  The criteria (what we expect from you) for this program is that you will stay motivated, be organized, commit a minimum of 10 hours each week and complete the assignments that are outlined in the lessons. It will be up to you to do the work necessary for success and communicate with the coaching team, as often as you like, with any questions you may have in regards to your marketing and advertising efforts.
  
  Mr. ******** only faithfully attended each session for three (3) weeks and only completed three (3) of the twenty-four (24) trainings, and his attendance became sporadic.  Attendance dropped down below fifty percent (50%) for October and November, then in December stopped attending all together. 
  
  In the end of February, they attended one more session but missed several that they were scheduled to attend.   In late February 2022, Mr. ******** started attending the more of his sessions for about one month.  To satisfy the client, Launch Wise gave him several additional training sessions at no cost.  Then the company switched trainers at his every request.  Yet his claim was that it was “too much work” and he wanted a more “hands-off approach.” 
  
  This is not a done for you service.  The service requires participation and effort, as the Agreement defines.  Launch Wise offers training not management of a website or a store.  The Company made several accommodations and responded to every one of Mr. ********’s requests.  My client spent hours creating, modifying, designing, troubleshooting, etc., a website for him.
  
  This experience was frustrating for my client as it would often train Mr. ******** but he woud not complete any of the assignments and again would resist the training.  Ultimately, my client extended his services by twenty-five percent (25%) to attempt to help him, this included access to products he did not pay for including hotline sessions and unlimited support.   Launch Wise is concerned about its customer’s happiness, satisfaction, and success and that commitment is remains unwavering. 
  
  This client was not consistent with the training.  This client did not implement all of the work agreed to and gave push back when asked.  We have done everything possible to help this client and still currently are dedicated to helping them complete the program and learn everything.  This is reflected in our continued support, added free training times and access to our program.  
  
  At this point, Launch Wise has lost money providing the services to Mr. ********, and will not be offering a refund.  The Agreement requires arbitration of all disputes in the state of Mississippi with the American Arbitration Association (“AAA”).  Launch Wise will not initiate these proceedings, but it is Mr. ********’s obligation if he so chooses. Please direct all future communications to my attention. 

• Initial Complaint

  06/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Billing Issue I have joined PWA a year on good faith, and spent thousands of dollars with nada to show for it. I've got a meager commission of $50 +. After months of PWA failure to pay I cancelled my subscription. On reaching out to them later about my commission they said I cannot get my funds if I cancelled my subscription. Dishonest. This was funds Ive earned and they frustrate me to cancel and then use unknow rules as a weapon. Now when I thought I was done with PWA as I have cancelled my subscription. On the weekend I was charged $199 for a year subscription for a another product. When I requested a refund they total me when I signed up a year ago I selected yearly payment in which I never did. I purchased the product for a year instead of monthly and never indicated that I wanted a renewal after the year expired. Even if I did, most honest companies would send out a notification to inform clients about renewal but I received not one email about this products expiration. I want my refund back. I have no desire to be with the company, why force me to do so for a year. Furthermore when I ask for my refund they blocked me from accessing the product even though I was charged for a product that I havent used. Buyers, beware PWA weaponize legal terms to swindle unsuspecting buyers of their money. If you are million dollar company that you say you are, why not play fair and stop ripping folks off who truly believe this is an ethical company.

  Business response

  06/16/2022

  Thank you for allowing me to respond to Ms. ********'s complaint.  The client did sign up for the $7.00 product and became an affiliate of Morrison.  The monthly subscription was for $7.00, however, and not $199.  The company has cancelled the monthly subscription of $7.00.  It did not charge Ms. ******** the $199.00 for another product. It is not difficult to pull charges for clients on its processing accounts.  At this point the are no records of the company ever charging her the $199 as she alleges.  At this point her monthly subscription is cancelled. 

  
  Thank you,
  
  ****

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩