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Business Profile

Electric Companies

New Albany Light, Gas & Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for New Albany Light, Gas & Water's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Albany Light, Gas & Water has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the third extremely large bill I have received in the last few years. Everytime NALGW take on some kind of project they put the debt to the customer. The first was a few years back when they remodeled the building they are now using for their office. My bill along with the other residents of union county's billed doubled. The next was last year when they purchased equipment to install fiber optical internet. Now they are installing the internet and I suppose have to pay for that, which is why my bill is over $700 this month. When you call to try to question the bill their rude staff just snaps I don't know and passes the call to a voice mail that nobody returns. We did not ask for fiber optic internet and should not foot the bill through our electric bills. There are so many complaints for this company. They need to be investigated for fraudulent practices.

      Business Response

      Date: 01/29/2025

      None of the things mentioned in the complaint are true. First month it got cold the bill was high. Read was double checked and it was accurate. NALGW rates have increased slightly but mostly due to TVA's rate increases. Their usage for this coming bill is high as well and that is what makes the bill high, usage. It has nothing to do with any projects that NALGW is currently working on. 

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called on 9/9/24 to get more information on transferring services. I was told I had to pay $371.12 (including gas deposit). They call me on 9/16/24 to tell me they shouldn't have taken my money for the gas deposit until I paid my august bill. They tell me that they will cut me off today (9/16/24) unless I pay $266.12. They then tell me that another $296 will be due on Friday (9/20/24). They then tell me that ANOTHER $364.35 is due on October 1st. They expect me to pay $935 in a 2 week period because of their mess up. The lady tried to explain to me what had happened and she couldn't. She got confused and transferred me to a manager. I'm still waiting on his call.

    • Initial Complaint

      Date:03/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad called to have power removed from the *********** of an old address so it could be moved to a new one. The clerk was rude and a smart @** from the start. There is absolutely no need to treat anyone the way my dad was treated and talked to today.

    • Initial Complaint

      Date:02/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are claiming that we are being charged for a 40 day service cycle instead of a 30 days service cycle. The absolute highest bill we have gotten from them has been $176.06. This current bill is $479.80. With that math and extra 10 days I used $303.74 worth of electric. Basically they just chose to charge TWO extra months bills to the customer for no legitimate reason and have no explanation as to why or how they got the numbers they’re trying to charge.

    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received deposit back as was promised when I disconnected services. Paid final bill and everything. Tried to reach out multiple times but no response. Address was *** ********** **** **** **** ** *** ******* ** *****

    New Albany Light, Gas & Water is NOT a BBB Accredited Business.

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