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Business Profile

Used Car Dealers

Action Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Action Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Action Auto has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved to Florida from Alabama and I needed them to send the title to the state of Florida for a electronic title so I could register my vehicle and get a tag...In the pass month March 2025 I was told since it pays off in May that they Didn't want the title loss in the mail for that reason they wouldn't release it to state of Florida then later on in that month I informed them Florida would only give me two 30 day temporary tags they give me a email to have forms sent to after being told there fax don't work skip to day I called to get a fax number and they put me on hold then hung up on The nice lady at the Okaloosa County taxs collection office where you get vehicle tags in my area from called back got a fax number and talked to Aubrey at Action Auto once she finished she sent the email..which was returned to sender and the fax number action auto provided to her still does not work....so after this 30 day tag in April I will not be able to register my vehicle till they provide the state of Florida with this info...This is ridiculous it's not hard to do this it almost makes me feel like there hiding something or they don't have the title which would be absolutely ridiculous considering I started buying the vehicle in 2022 at their Decatur Alabama location which has been closed down....All I am asking is to provide the State of Florida with the title info so I can get the vehicle which was purchased At Action Auto LLC so I can drive my vehicle legally after this 2nd 30 day temporary tag expires!

      Business Response

      Date: 04/01/2025

       

      This is the email that was sent to ******* ****** at 11:22 am central time. 

       

       

      Good morning, Mr. ******,

      My name is ******** ********, Collections Manager for Action Auto. I was reaching out to you in regards to issue that you are have with trying to get your tag. Okaloosa County reached out to us this morning and asked for a fax number to send in request for title. We provided that fax number to them but have not received the fax yet. They only way we can send them the information they need is for them to request it. As soon as we receive the request, we will get information to them in a timely manner. If there are additional questions or anything else that you need, please do  not hesitate to reach out to me by email or I can be reached at ************.

      ******** ********
      Collections Manager
      Action Auto

    • Initial Complaint

      Date:04/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from the car lot in March of 2023. They never produced a title and refuse to now. I cannot renew the tag for the vehicle I am still paying for. It's a new excuse or just them deciding to hang up on me everyday.

      Business Response

      Date: 04/26/2024

      I made contact with ************* on 4/4/2024. This was my first contact with her. We were having issues with the *** sites and could not access the site. I then made contact with her on April 8th through personal cell phone and got pictures of car and information plate showing the vin. There was a title issue from Tennessee ***. She explained to me she was out of pocket for gas to ****** MS. I got her cash app and sent her personally 40 to take care of her gas. I also emailed her a letter stating what the issue was with title and if question to call me on Action Auto LLC letterhead. I explained to her that the ******* of *** and them stating that they still have active for someone else, and I tried to explain to her that it is taking me a lot in writing stuff to work with both *** to get straightened out. I last text her that we had not received any paperwork on title from TN dmv. And that was on April 16, 2024. She has responded in text every time. The gentlemen that we were taking care of title quit and is not answering the phone so we can find out where the mistake was made. 

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Action Auto keeps turning my vehicle off before my payment due date. I was on my way out the door to work today and my car is turned off. My car note isn't even due today. It's due tomorrow and technically isn't late until Saturday. This is the third time they've turned my car off with notifying me or actually waiting until my car note is due. Seems like they're trying to bully me into paying early. Their carelessness has caused me to be late for work again. This is the third time I've had to be late because of Action Auto carelessly turning my car off ahead of the due date and not giving me any prior notifications or anything. Action Auto nows exactly when my car note is due because they text and call all day Thursday to "remind" me. They even texted me this morning and said "See you tomorrow" so they knew my car note was not late. Again my car note isn't even due until tomorrow 12/22. Im loosing valuable time at work which is causing me to lose money. That's unnecessary and could be avoided if Action Auto practiced better customer service and didn't behave like *********. I want to be reimbursed for the time I missed at work due to Action Auto's negligence and horrible customer service where they just turn my car off for no reason.

    Action Auto is NOT a BBB Accredited Business.

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