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Business Profile

Motels

Americas Best Value Inn and Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11th at 6:50 pm I checked into the Americas Best Value Inn and received a a key for room 111. We rode from **********, ** after reserving a room online at the Americas Best Value Inn after parking we unloaded our items from our car and enter the room...The room was dirty, has a disgusting smell it supposed to have be a non smoking room but I really don't know what the smell was ....I because sick at my stomach my husband set the our bags down and went back outside...I continued to check the room out, I sprayed some air freshener but it did nothing for the smell, I opened up the refrigerator and there wad a half of bottle of water in it .I opened up dresser drawers and in one drawer was a dirty pair of underwear and dirty blue jeans....went into the bathroom and there was black mold in the toilet and the bath tub was dirty came back until the room and the top covering on the bed was dirty and the carpet on the floor hadn't been vacuum in God knows when my husband walked back in and we both said I'm not staying here this place ain't fit for anyone to stay. So we loaded our items back into the car and drove back to the front and checked out at 7:21 she stated I didn't have away to see what time it was I left everything in the car. As we was driving back to the front of the building there were and area for a dumpster but no dumpster was there but alot of trash on the ground and where we had parked was a car jacked up on a stand and the pool was disgusting they had a sign up stating that the pool was closed for maintenance but the pool was filled with debris...I think someone needs to go check out this business because it unfit for anyone to stay...I have vacation there and have stayed at the hotel and it was stay able in the past and a reasonable price but not again unless they do a major improvement...I would like my money back but most of all I would like to stop anyone else from having to experience the same situation, hope that you can help...

    Business Response

    Date: 07/30/2024


    Dear *******,
    Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you experienced during your recent stay.
    We would like to clarify that we have a garbage can located on the back side of our property for waste disposal. We also had to close the pool for maintenance due to debris, which is why it was not in use during your visit. Additionally, there was a nearby field fire around the time of your stay, which may have contributed to the unpleasant smell you noticed.
    We understand your concerns about the parking lot and the conditions of the room. Unfortunately, we cannot control the actions of other guests or external factors such as the fire.
    At this time, we are unable to process a refund for your stay. However, to make up for the inconvenience and to show you a better experience, we would like to offer you a free night stay on a future visit. We hope this opportunity will allow us to demonstrate the improvements we are making and provide a much more enjoyable stay.
    Please contact us directly to arrange your complimentary stay.
    Thank you for your understanding.
    Best regards,
    Americas Best Value Inn-Tunica Resorts

    Customer Answer

    Date: 07/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    *************************
    ******************************
    **********, AL 35811

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got to the motel at 3. The process of checking in and us getting our bags in the room took about 20 minutes. My wife went to the bathroom as soon as we did that and when she tried to come out the door k*** was broken and would not open. I used a card to open the door. I told the maintenance guy and he came and looked at it and said it would have to be replaced. I said ok no own problem. But shortly after that they came to move us to another room. By now it was after 4. We moved our stuff down the hall to room 124. This room was obviously one they were working on. No chairs, bad wallpapers and the sink looked sick. It may have been cleaned but it looked sick. I immediately called and said we just wanted to leave and get our money back. They said we had been there to long to get our money back. When we got our stuff in the car and drove back around and I went inside it was 427. But the entire time we was there was waiting and then and moving around. They said the room had to be recleaned so we couldn't get our money back. I said I would give 10 or so since she did go to the bathroom. But they refused and at this point wasn't being to nice about it. I to them we leave and report it to the BBB and they said fine. I not only want my money back but this should be made known to anyone thinking about staying there.

    Business Response

    Date: 07/30/2024

    Dear *****, 
    Thank you for sharing your experience with us. We understand your frustration regarding the issues you encountered during your stay. However, we must inform you that we cannot process a refund for this charge. At the time of your visit, our motel was under different management, and the circumstances you described were unfortunately handled by a team no longer affiliated with our current management.
    We genuinely regret the inconvenience you faced and are committed to improving our services based on your feedback. Please know that your concerns have been noted, and we are taking steps to address them to prevent similar issues in the future. We would like to offer a three-day suite stay for the inconvenience, if you decide to give us another opportunity.

    If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
    Best regards,

    Americas Best Value Inn.

Americas Best Value Inn and Resort is NOT a BBB Accredited Business.

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