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Find a Location

Desoto Collision Center - Southaven has 1 locations, listed below.

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    Business ProfileforDesoto Collision Center - Southaven

    Auto Body Repair and Painting
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2019

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6751 Elmore Rd., Southaven, MS 38671-9672
    BBB File Opened:
    8/14/1992
    Years in Business:
    31
    Business Started:
    8/14/1992
    Date of New Ownership:
    10/1/2001
    Business Incorporated:
    5/11/2012
    Accredited Since:
    5/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ty Schopp, President/CEO
    • Ms. Danielle Powell, Administrator
    • Mr. Kevin Powell, Manager
    Contact Information

    Principal

    • Mr. Ty Schopp, President/CEO

    Customer Contact

    • Mr. Ty Schopp, President/CEO
    • Ms. Danielle Powell, Administrator
    • Mr. Kevin Powell, Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my car to this body shop that my insurance company referred me to. After leaving my car on March 21st 2024 at this shop they told me that it would be repaired on or by April 19th 2024. April 19th came and went. Thursday May 2nd I had to reach out to them to see if my car was completed they told me that it was completed but as they were about to take it down the line to be washed it wouldnt crank. I asked them what was wrong they then told me that it may be the battery. I told them that I recently got a brand new battery put on my car. So I went picked the battery up and had it replaced with another brand new battery because it was under warranty. They got the battery from me then took 3 hours to contact me saying they had put the battery on. I told them since they had took so long that I was at work and they were about to close that I'd pick my car up on Monday. Got to the shop on Monday and paid as we were leaving the parking lot and got into the turning lane the car shut off and would not start up. ***** came out and stated it might be the battery, well the battery was new because I had just replaced it. Then he went on to say it could be the fuel pump. My car had gas in it before I left it and now it doesnt. Since we were in the middle of the street the police came and pushed the car out of the street and dented the back near the Equinox sign and left a long scratch on the back. The body shop packed up and went home not caring that my car was in the middle of the street or that they had my vehicle in their possession and now it isnt functioning properly. After the tow service arrived they tried cranking it and the car started smoking. This has been a horrible experience. I dont advice anyone to take their vehicle to this place. Then for them to act like something was already wrong with my car when they know perfectly well there wasnt. Im upset and this isnt right. I paid my deductible but my insurance company paid this company and theyve messed my car up.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LaTonya W

    1 star

    09/05/2023

    Desoto Collision Center has horrific customer service and they do not stand behind their work. They create additional problems and have no desire to rectify. They blame the customer for issues they cause and then send you on your way. I would highly encourage using another shop at all cost.

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