ComplaintsforBaxter, Bailey & Associates, Inc
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contact this company on see if they can help me with collecting payment from a broker going out of business. On October 3 they replied with questions about it. On October 5 I replied saying to disregard that request . Broker and I were working on payment plan.Baxter and Bailey said they will not close this account, they will move forward and contact all shippers, receivers and whoever they want. I sent an official email asking to stop all actions. They refused. Their actions will hurt my business if they contact companies that we still work with just through different brokers.Business response
10/10/2023
Dear Sir/*****,
I am *************************, General Counsel for Baxter Bailey & Associates, responding to the complaint lodged by ***********************************. I wish to provide clarity on the matter and correct the inaccuracies presented.
Baxter Bailey & Associates is a well-established and respected commercial freight collections agency, licensed in numerous states and with a history of successful, ethical operations. **************** approached our firm to handle a collection account, a task we promptly began executing.During the course of our efforts to recover the outstanding amount, Baxter Bailey made contact with the Lead Broker, a third-party entity. It is standard protocol to ensure all channels of communication are explored to ensure payment. Subsequent to our interaction with the Lead Broker, they reached out to ******************** client, *********************. It's pertinent to note that Baxter Bailey & Associates had no direct influence over ************************* actions post that communication. When **************** was informed of this development, she expressed disbelief at the speed of the resolution.
Contrary to her assertions, **************** made a claim that they were leveraging payment by holding freight of the debtor in their warehouse. Upon further conversations with her, discrepancies arose surrounding her statements, leading us to believe that she may have been attempting to sidestep the assignment given to Baxter Bailey & Associates.
It is crucial to emphasize that when **************** assigned the collection account to our firm, a legally binding agreement was established. We explained this to her on numerous occasions. Her insistence that she can unilaterally close the agreement due to invoice ownership misunderstands the nature of our engagement and the agreed-upon terms.
Baxter Bailey & Associates takes pride in upholding transparent and lawful business practices. We remain committed to serving our clients' best interests and ensuring that the contracts we enter into are honored.
In conclusion, while we empathize with ******************** concerns, it is essential that factual accuracy and contractual obligations are maintained. We are open to further discussions with **************** to resolve the matter amicably and would appreciate the Better Business Bureau's guidance in facilitating a resolution. Baxter Bailey has an A rating with the BBB and intends to keep that rating. We ask that this claim be dismissed.Thank you for your attention to this matter.
*************************
Customer response
10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****************************************************************, ** 60143
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.