Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* company collecting on frauduelnt documents/ funds

  Business Response

  Date: 12/28/2024

  I write on behalf of Baxter Bailey in response to the above-referenced complaint. At Baxter Bailey, we pride ourselves on conducting business in a highly ethical and transparent manner. We take any suggestion otherwise very seriously.
  However, the complaint as presented provides no details regarding the nature of the alleged fraudulent documents or funds.

  Without further specifics, we are unable to investigate the matter or offer a meaningful response. We respectfully request that the complainant supply any additional information, documentation, or specifics so that we may fully understand and address their concerns.

  
  Should the complainant or anyone else wish to discuss this issue further, I invite them to contact me directly. We remain committed to upholding the highest ethical standards and are ready to resolve any legitimate concerns.

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed a contract for this collection but instead they used a 2 yr old notice of assignment to substitute. Once I found out I was doing all the work I sent a cease and desist to baxter bailey but they continued with the collection process. They also told me it would be 20% of what they collected but as you see it's more than half. They will not answer my calls from that point on.

  Business Response

  Date: 08/26/2024

  
  This letter is in response to the complaint lodged by *************************** ("Mohawk") against Baxter Bailey & Associates ("Baxter Bailey"). We respectfully request that the BBB dismiss this complaint and close the file, as the claims made by Mohawk are inaccurate and misleading.
  

  
  Baxter Bailey was assigned debt from *************************** on June 7, 2024, to collect unpaid freight charges owed by various parties, including ***** Logistics. ****** had previously signed an assignment with Baxter Bailey on April 19, 2022.  They then submitted this debt later on June 7, 2024.  Baxter Bailey uses an evergreen assignment that is ongoing.  Once the client signs the initial assignment, they simply have to send documents into Baxter Bailey and collections start. 
  
  Notice of Assignment: Contrary to Mohawk's assertion, the Notice of Assignment executed on April 19, 2024, was a valid and binding document that authorized Baxter Bailey to act on behalf of Mohawk in the collection of the debt. The suggestion that Baxter Bailey substituted a two-year-old document is factually incorrect.  Baxter Bailey collected on the accounts once the debt was placed by Mohawk on June 7, 2024.
  

  
  Cease and Desist Communication: Mohawk claims that a cease and desist letter was sent to Baxter Bailey, which was allegedly ignored. Baxter Bailey has no record of receiving any such communication from Mohawk. Regardless, under the terms of the valid assignment, Baxter Bailey was within its rights to continue the collection efforts on behalf of Mohawk.

  
  Fee Dispute: Mohawk agreed to Baxter Baileys standard fee structure upon assignment of the claim. The complaint about the fee being "more than half" is unsubstantiated. Baxter Bailey's fees are clearly outlined and were accepted by ****** at the time of assignment. Any fees deducted are in accordance with the agreement between the parties.

  
  Communication: It is claimed that Baxter Bailey ceased communication after Mohawk raised concerns. This is categorically false. Baxter Bailey has been in consistent communication with Mohawk throughout the collection process, as evidenced by the numerous emails exchanged and detailed case notes, which can be provided upon request.

  
  Conclusion
  The claims made by Mohawk are without merit and appear to be an attempt to avoid paying the agreed-upon fees for services rendered by Baxter Bailey after significant work had already been completed on their behalf. Baxter Bailey acted in accordance with industry standards and within the scope of its contractual rights.

  
  In light of the above, we respectfully request that the BBB dismiss this complaint and close the file. Baxter Bailey remains committed to providing professional and ethical collection services and values the integrity of its business relationships.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact this company on see if they can help me with collecting payment from a broker going out of business. On October 3 they replied with questions about it. On October 5 I replied saying to disregard that request . Broker and I were working on payment plan.Baxter and Bailey said they will not close this account, they will move forward and contact all shippers, receivers and whoever they want. I sent an official email asking to stop all actions. They refused. Their actions will hurt my business if they contact companies that we still work with just through different brokers.

  Business Response

  Date: 10/10/2023

  Dear Sir/*****,

  
  I am *************************, General Counsel for Baxter Bailey & Associates, responding to the complaint lodged by ***********************************. I wish to provide clarity on the matter and correct the inaccuracies presented.
  Baxter Bailey & Associates is a well-established and respected commercial freight collections agency, licensed in numerous states and with a history of successful, ethical operations. **************** approached our firm to handle a collection account, a task we promptly began executing.

  During the course of our efforts to recover the outstanding amount, Baxter Bailey made contact with the Lead Broker, a third-party entity. It is standard protocol to ensure all channels of communication are explored to ensure payment. Subsequent to our interaction with the Lead Broker, they reached out to ******************** client, *********************. It's pertinent to note that Baxter Bailey & Associates had no direct influence over ************************* actions post that communication. When **************** was informed of this development, she expressed disbelief at the speed of the resolution.

  Contrary to her assertions, **************** made a claim that they were leveraging payment by holding freight of the debtor in their warehouse. Upon further conversations with her, discrepancies arose surrounding her statements, leading us to believe that she may have been attempting to sidestep the assignment given to Baxter Bailey & Associates.

  It is crucial to emphasize that when **************** assigned the collection account to our firm, a legally binding agreement was established. We explained this to her on numerous occasions. Her insistence that she can unilaterally close the agreement due to invoice ownership misunderstands the nature of our engagement and the agreed-upon terms.

  Baxter Bailey & Associates takes pride in upholding transparent and lawful business practices. We remain committed to serving our clients' best interests and ensuring that the contracts we enter into are honored.
  In conclusion, while we empathize with ******************** concerns, it is essential that factual accuracy and contractual obligations are maintained. We are open to further discussions with **************** to resolve the matter amicably and would appreciate the Better Business Bureau's guidance in facilitating a resolution.  Baxter Bailey has an A rating with the BBB and intends to keep that rating.  We ask that this claim be dismissed.
  

  Thank you for your attention to this matter.

  *************************
  

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ***************************

  ******, ** 60143