Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Landers Chrysler Dodge Jeep, LLC., located at **************************************************, for failing to provide the Clean Vehicle Sellers Report required for me to claim the federal tax credit on my qualifying vehicle purchase.On June 22, 2024, I purchased a 2023 Jeep Grand Cherokee 4XE from this dealership (VIN: *****************). A key factor in my decision to buy this vehicle was the $3,750 federal clean vehicle tax credit for which it qualifies. However, when I filed my 2024 federal income taxes, my return was rejected due to missing information:[t]he e-File indicates this vehicle was not purchased during the tax period of the return.This rejection happens when your clean vehicle information (SSN of purchaser, credit amount, date of sale) does not match the ******** for Clean Vehicles sold.Sellers of clean vehicles are required to file a Clean Vehicle Seller Report with the *** and to furnish a copy to the buyer/taxpayer in order for a vehicle to be eligible for a clean vehicle credit.After receiving this rejection, I immediately requested the Clean Vehicle Sellers Report, a document the dealership is legally required to provide. Despite multiple attemptsincluding 11 phone calls, 3 emails, and 2 in-person visitsthe dealership has failed to provide it.This lack of responsiveness has directly prevented me from claiming the tax credit, causing unnecessary financial hardship and frustration. As a loyal Jeep customerhaving purchased three Grand Cherokeesthis experience is deeply disappointing and undermines my trust in both the dealership and the brand. Providing this simple, one-page document should not be a difficult task, yet the dealership has shown an unwillingness to assist.I am requesting the BBBs assistance in resolving this matter. Specifically, I seek immediate action from Landers Chrysler Dodge Jeep, LLC. to provide the Clean Vehicle Sellers Report so I can properly file my tax return.

  Business Response

  Date: 04/01/2025

  After multiple unsuccessful attempts to remedy the situation over phone, we e-mailed the *********************** **************************************** on March 19th inquiring how to correct the omission of *** Friday's purchase from the database, as the 3 day window has passed. We are simply waiting for a reply in order to move forward.  We have no paperwork to give, as the vehicle is not in the *** system at this time. 

   

  We are working to correct the issue.  We are very sorry for the delay *** Friday is having, as well as for the time spent. Unfortunately, the most appropriate course of action, under the circumstances, may be to ultimately file without the credit, and the file an amended return once the *** gives us the information we need in order to get him the form that he is requesting.

  We are calling again this morning, (April 1, 2025) to try and get through to an actual person with the ***.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they have taken steps to resolve the complaint. They contacted the *** and completed the 
  necessary form for the credit. However, the acceptance of the form was still in a "pending" state as of April 5, 2025. I am not sure why the *** has not accepted the form as the dealership filed it on April 1, 2025, and the *** normally accepts them within 48 hours.
  
  

  If possible, I would like to have another week to respond about if the complaint has been resolved.

  Sincerely,
  
  ****** Friday
  *******************************
  Hernando, ** 38632
  

  
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23141464
  
  I am rejecting this response because:
  

  While the dealership has taken some steps, the issue remains unresolved.

  According to the dealership, they submitted the required *** form on April 1, 2025, at which point the submission entered a "pending" status. I was informed that the *** typically processes these forms within 48 hours. However, as of April 14, 2025, the form is still listed as pending. I am unsure whether the delay is due to an error in how the form was completed or an issue on the **** end.

  What I do know is that this entire situation could have been avoided had the dealership fulfilled their responsibilities in a timely and accurate manner. As a result, I now feel as though I have been unfairly deprived of the $3,750 tax credit I was eligible for.

  
  Sincerely,
  
  ****** Friday

  Business Response

  Date: 04/16/2025

  Landers Dodge has taken the steps to correct this issue in accordance with new rules provided by the ***. We have spent many hours on the phone with the *** to resolve the issue as well. Attached is a photo of the current sale submission. Customer may try to call the *** and see if they will help him. We have been unsuccessful getting them to speed up. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Recent Purchase of 2025 Jeep Grand Cherokee Dear Landers Chrysler Dodge Jeep Management,I am writing to formally lodge a complaint regarding my recent purchase experience at your dealership located at **************************************************. On December 12, 2024, I purchased a 2025 Jeep Grand Cherokee from sales representative ***** The vehicle's VIN number is *****************. During the purchase, I was assured that the car was brand new with only 22 miles on it, and the pricing was based on this information. However, upon further inspection, I discovered that the *** actually had ***** miles on it, significantly more than what I was led to believe.Furthermore, within just 32 days of owning the vehicle, I have encountered serious transmission issues and multiple warning lights on the dashboard. Despite attempts to address these problems with the service team , I have been met with delays and a lack of resolution. I was not even offered a loaner vehicle.I am truly disappointed by the misleading information provided during the sale and the subsequent lack of support in addressing the mechanical issues with the vehicle. I urge your immediate attention to this matter and request prompt action to rectify the situation.Please contact me at your earliest convenience to further discuss this issue and work towards a satisfactory resolution.Sincerely,**** ******** ********************************************* Phone: ************

  Business Response

  Date: 02/06/2025

  We have traded Ms. ******** into another brand new vehicle.  She is happy and we are looking forward to doing more business in the future.

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  The process was fair. It has been resolved amicably.

  Will do business with ***** again!

  Thanks BBB.

  
  Sincerely,
  
  **** ********

  ********************************

  Olive Branch, ** 38654

  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** traveling back from ***********, ** when my car started to overheat in Memphis. Dropped off at Landers since they were a Dodge Dealer, rented a car and drove back to Nc.Service advisor called and told me it would be thousands of dollars to fix the overheating, I thought this was too high/may not be whats wrong with it, so declined repairs and was intending on coming back to pickup the car next time I went to **. Paid diagnostic cost promptly, and was assured by service advisor car was ok to stay there with no storage fees as long as I stayed in contact with them. Service advisor asked a couple of months later about buying car, I told him I would sell it to him when he got money together, would be a little while. This was Jan 2024.Advisor was terminated from dealership sometime in between then and Aug 2024, at which point I was informed by Landers that the advisor told them he bought the car, took him at his word, and they allowed him to steal my car from their property while he was still employed by this dealer. The advisor has been arrested and charged for this theft, and the car was recovered, albeit in worse condition than when dropped off.Landers Service Manager claims they have absolutely no responsibility to this, and the ** has blown me off for over a month and will not return any of my calls. I am out several thousand dollars in fuel, hotel expenses trailer rental, impound and tow fees, wear and tear on my vehicle to recover, and countless hours away from work dealing with police, insurance, and attempting to get ahold of Landers which to date has not returned 6 voicemails attempting to rectify this situation. I want to be compensated for my expenses to recover, as well as my lost earning potential dealing with all of the fallout stemming from Landers negligence. I would also like a formal explanation and apology for their negligence, and explanation of the unwillingness to call back on something this serious.

  Business Response

  Date: 10/14/2024

  Working now to make customer happy.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a Dodge SUV from Landers on ********** in Memphis, ********* in November for my birthday. I had just turned 21yrs and was happy to get my first new car. Unfortunately 2weeks in to having the car the engine light came on. I was instructed by the dealership to take the car to any Landers dealership which I decided on Southaven because it was the closes to my home. After they checked it out. It was supposedly fixed. But only having it back for 2 days the engine light came back on again. I took it back. So because it was December I accept their speech that they were waiting on parts. So by the end of January I found out I now needed a new motor. Now I go back to the dealership where I initially brought it from. They said I need to have it towed back to ********** Dodge lot because maybe the workers there are trying to take my engine. The manager show my aunt and I this paperwork that my car had gone through the 150 point inspection. He insisted they were trying to steal the motor. At this time the car was broken down. After ************************* was going backwards about my ************* and warranty they agreed to fix it. I was frustrated and left like had no other choice but to leave it with them to be fix . Two of the service employees working with my car has since been fired. Finally in May my car was supposed to be fix. After my car supposedly completed the engine light came on and they said my car was shaking. I have still not had this car in my presence. It has now been 9 months and Im still paying a car note for a car I have not had the opportunity to enjoy. Im asking for assistance with this matter because I feel taken advantage off. I young black man. I employed and go to work 5days a week at ******.

  Business Response

  Date: 10/10/2024

  Customer has an extended warranty that has us put in a remanufactured engine that failed we then had to contact the company that provided the engine to get them to provide us a new one, all of these take time. The customer did not purchase from Landers and we are doing everything we can with his extended warranty to get him taken care of.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two vehicles from this dealership, the first vehicle was a jeep compass trailhawk didnt last me more than 24 hours , a bunch of sensors came on, I brought the vehicle back , the car was in the shop a week , so with me calling all week I finally said I need a new car so I went up there the following Saturday, July 13, ******************************************************************************************************************* completely , and I have to have it serviced in a whole other city and state . They claim their cars are serviced but clearly they are not ! They are not trying to refund me money even the dealership in a whole other state recommends me getting rid of this vehicle! I will be pursuing legal action this is the second vehicle that has been faulty , IN UNDER 90 days

  Business Response

  Date: 08/27/2024

  I have spoken with the customer about this issue recently.  As to the first statement in the complaint, only one vehicle was purchased and finalized.  Upon realization that the first vehicle had problems that could not be easily repaired, we unwound the first deal, reversing the financing so that the deal essentially never happened.  There was a vehicle purchased 5-6 weeks ago, and that vehicle was absolutely run through our shop.  Unfortunately, any vehicle, be it New or Used can develop a problem after the sale, and even sometimes before it is even sold.  This vehicle was thoroughly inspected and was in correct working order at the time of sale.  The customer has a warranty that should cover any issues the vehicle is facing, as well as rental car reimbursement while her vehicle is being repaired.  My understanding upon talking to the customer is that is at a Jeep franchise dealer, there should be no better place to get it repaired.  We are never happy to hear that a customer has a problem with any vehicle we have sold, or even had in our service department for repairs.  

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to landers dodge because my power steering wasnt acting right. It was hard to turn. They said I need a power steering pump and they fixed it and charged me $1132. I went to work that night and when I got off work I couldnt leave the parking lot because my steering wheel locked again. I put power steering fluid in because it was empty. Once I got home it tried to lock again. I put more power steering fluid and took it to dodge again. They said its coolant thats leaking(there was no crack before they started on it) not power steering and to give my car 3 days to get better after putting on new pump. The whole 3 days it was locking up and I couldnt drive .I had it towed and took of video of my husband putting in power steering and it going to the bottom of the ground. They were supposed to fix the hose but while messing with the car the lady technician bumped the coolant hose and it broke. They want to charge me 349 for the power steering hose and another 1600 for the coolant hose that THEY BROKE! they are never at work and Im trying to send my vehicle to another car shop for service but they want me to pay the 349 first. Meanwhile I need my vehicle because thats my only transportation for all my 7 children and for my mom who has stage 4 cancer and a lot of appointments. They are careless and trying to rip me off.

  Business Response

  Date: 07/22/2024

  This vehicle was wrecked in the front end and all issues are due to that wreck.

  Customer Answer

  Date: 07/22/2024

  This vehicle I bought in 2021. I never wrecked it. Was never involved in a wreck. I didnt bring it in for maintenance due to a wreck. They are trying to use a fake wreck accusation so theyre not to blame for breaking something. I didnt have a leak from coolant before they touched it. Now theyre holding my vehicle from getting fixed by someone else. I just paid another 349 today annd job is incomplete. its not even fixed yet.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22019243
  
  I am rejecting this response because: This vehicle I bought in 2021. I never wrecked it. Was never involved in a wreck. I didnt bring it in for maintenance due to a wreck. They are trying to use a fake wreck accusation so theyre not to blame for breaking something. I didnt have a leak from coolant before they touched it. Now theyre holding my vehicle from getting fixed by someone else. I just paid another 349 today annd job is incomplete. its not even fixed yet.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/06/2024

  This vehicle has had a front end collision and is going to continue to have issues until they damage that was caused by the accident has been repaired.  We fixed what we could see at the time but the more we see the more needs to be done.  This needs to be taken up with the the insurance company so repairs can be completed from the front end collision.

  Customer Answer

  Date: 08/06/2024

  Got charged for another diagnostic to be done when I already paid for one and brought it for the same issue same area. Paid a misc fee but I have the part that was broke so i dont know what the misc fee is. I got the vehicle towed to another mechanic at meineke and they found the dealership had stripped the bolt to the power steering reservoir. There was no power steering or coolant in the vehicle. Loose and missing screws/bolts. The whole line that was supposedly broke was missing. He let me know he went to the dealership to get the part. I have a statement from ******* saying what they found and that the mechanic at dodge landers service center did do a poor job on my vehicle. And we do have video. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22019243
  
  I am rejecting this response because: Got charged for another diagnostic to be done when I already paid for one and brought it for the same issue same area. Paid a misc fee but I have the part that was broke so i dont know what the misc fee is. I got the vehicle towed to another mechanic at meineke and they found the dealership had stripped the bolt to the power steering reservoir. There was no power steering or coolant in the vehicle. Loose and missing screws/bolts. The whole line that was supposedly broke was missing. He let me know he went to the dealership to get the part. I have a statement from ******* saying what they found and that the mechanic at dodge landers service center did do a poor job on my vehicle. And we do have video. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/07/2024

  See attached photo of front bumper hanging off of the vehicle, that is what is visible it is much worse than that under and behind.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2020 Jeep Compass Trailhawk , and I have only had the vehicle for two days and there is already something going on with my vehicle. I was told that everything was fully maintenanced and it has not if Ive only had the vehicle for two days and there is something already wrong with it .

  Business Response

  Date: 07/08/2024

  This is the first we are hearing about this. We will have ***** contact you about the problems you are having.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle 2019 dodge Ram 3500 had been there 3 weeks, every week I'm calling for a update, they can't give me a update, tried calling service advisor, managers, no one is ever available. Asked to be called back, no call back. I've never dealt with a unprofessional dealership like this before, customer service is a 0 out of 10. I've heard excuse after excuse and I need to report this company so this doesn't happen to anyone else. They told me my vehicle was next last week, today is Thursday the next week and they haven't even looked at it and are still making excuses.

  Business Response

  Date: 07/11/2024

  Customer has vehicle back

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September I hired them to replace my dodge dart clutch it took them a month to do so and by then i lost my job. So when i got it back they gave me an invoice saying they fixed the automatic transmission. When the car is a manual not automatic. So when i got home i texted them about it and asked for an itemized invoice. They never responded. So a couple months go by and i hardly drove my car cuz i lost my job, and on my move (during the new years weekend) to **** from *********** the car broke down. I had it towed to an other dodge service center and (they werent open cuz of the holiday, so i had to leave it outside) they found out that it was the negligent repair from the first service center, as to why it broke down. It took a good month for that service center to finally pay the second service center so that i could start figuring out how to get my car back. I asked landers Chrysler Dodge Jeep Ram in ********* (the first service center) if they could pay to ship it to me it took about another month for a response and they said they arnt a shipping company so they cant. Ok now i have to drive all the way back down there to get my car, and i did. But now i have asked and asked for the repayment of the total cost it took for me to get the car and they wont answer me.

  Business Response

  Date: 05/29/2024

  We paid the dealership to fix the vehicle where they had to leave it.  

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21766258
  
  I am rejecting this response because: that isn't a solution to the problem. In the Mississippi state law it states;

  75-24-15

  (1)In addition to all other statutory and common law, remedies and defenses, any person who purchased, or leases goods or services primarly for personal, family or household purposes and thereby suffers any ascertainable loss of money or property, real or personal, as a result of the use of employment by the seller, lessor, manufacturer or producer of a method, act or practice prohibited by section 75-24-5 may bring an action at law in the court having jurisdiction in the county in which the seller, lessor, manufacturer or producer resides, or has his principal place of business or, where the act or practice prohibited by section 75-24-5 allegedly occurred, to recover such loss of money or damages for the loss of such property, or may assert, by way of setoff or counterclaim, the fact of such loss in a proceeding against him for the recovery of the purchase price or rental, or any portion thereof, of the goods or services.

  Also, on the Mississippi attorney generals website i found;

  It says:

  It is the repair shop's responsibility to make the proper repair and to make sure the shop's employees are trained to repair your particular make, model, and type the the type of repair required.

  Now i really dont want to go to court over this. Im sure you dont either. All i started asking for was reimbursement for transportation of the vehicle. Since it was your negligent repair that caused the brake down. Since you have put me through all this trouble i also want a refund for the negligent repair on top of the reimbursement that i have been asking you for. And i want the itemized invioce for the negligent repair you did. 

  Thanks for your time.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/03/2024

  The response they sent was just a statement. It wasn't too resolved anything.  All they said was they paid for the car to get fixed but they didn't pay was the reimbursement im asking for.  It's been a couple of days since I rejected their comment as a solution. I'm wondering if they is any updates? 

  Business Response

  Date: 06/04/2024

  We paid the other dealership for the repairs needed, that is all we are required to do is repair the vehicle.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21766258
  
  Then why does the Mississippi laws and implied warranty rights say other wise? 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in late March I was traveling out of town when my jeep suddenly stopped running while my family was inside, I had the jeep towed to landers dodge jeeps and ram Southaven on *******************. My Jeep is currently at ****** miles and a 2021 wrangler that should be under warranty. For over a month I have been dealing with ***** which was my service advisor he looked at the jeep and told me that my jeep would be covered under warranty in the beginning of April, I contacted landers on Friday and was told ***** was currently on the phone with the warranty company and that he would call me by the end of the day, which did not happen. I called back Monday April 15th to find out ***** has been Fired and that someone will contact me back in fact that didnt happen so I called today and was Told that because of something called stop leak the warranty is voided which is not what ***** told me and it is not in writing when I read the power train agreement could you please hold Landers accountable and make them up hold the powertrain.

  Business Response

  Date: 04/17/2024

  The power train covers manufacturers defects, stop leak was not put in the radiator by the manufacturer and the ************* on the radiator was not put there by the manufacturer either.  The warranty is provided by the Manufacturer and not Landers we have to abide by their rules.  ***** nor any other service advisor can decide to cover a repair that the manufacturer will not cover.  I have attached the vihicle information from chrysler hat shows his engine has a restriction on it which will not allow us to perform any warranties.

   

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because: the engine failing has nothing to do with the ************* you are claiming nor stop leak you also have no solid evidence that neither the stop leak or any collision caused the engine to fail my Jeep has not been driven over ***** miles by me and was only ****** miles when I bought it power train warranty states that if the damage was suffered by a collision it will be voided, which is not the case in this situation. I have seen many car accidents and never have a I seen one damage an engine internally with no physical damage at all. You guys are committing consumer fraud and will do anything to make a dollar or even get out of warranty work I am completely disappointed and stressed because of you lack of honesty and will be sending you a letter from my lawyer soon.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/17/2024

  The warranty is thru Stalantis not Landers, we are required to follow their guidelines  on all warranty repairs whether basic warranty or power train. In this case being power train we have to supply the powertrain pre approval process with all findings they in turn decide the repair process or if it is even a covered repair.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because: that still does not Prove and will not prove in court that the engine failed due to a collision nor stop leak .
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/17/2024

  Your complaint is above store level, once again we do not hold the warranty on your vehicle. If you can get Jeep to authorize the repairs we would be more than happy to do the work.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because:I have already been in contact with jeep and was told that because of the False Information you provided stating stop leak and front end damage caused the engine to fail which is a false statement and consumer fraud jeep has no problem honoring the warranty but you told them that stop leak and a collision cause the engine to fail which is cause and you will not be able to prove I have tried to make this right with you and am taking this to civil court. 
  
  Sincerely,
  
  *************************