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Business Profile

Window Coverings

Premier Window Treatments LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31, 2024 we met with ****** the owner of A Window Affair now known as Premier Window Treatments. We paid him a deposit of $3307 for window treatments for our newly constructed home in **********, **. He promised to have our window treatments ready for when we returned the end of June. We reached out to ****** several times while we were in *********** and he never returned our calls. Several days later he called and said he didnt have the products. We told him we would be returning in August. Once again he promised to have the products. We called him on August 9th and told him we would be in *********** on the 15th. He scheduled us for installation on Friday August 16. Friday he was a no show. We called and a lady told us that the installer was sick. We asked for a refund and she refused. Since then, they are ignoring our calls. We have called them daily. We would just like to have our deposit returned to us.

Premier Window Treatments LLC is NOT a BBB Accredited Business.

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