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Business Profile

Major Appliance Services

A-1 Home Appliance Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9-27-21 purchased a 2 piece trim kit for Wolf range for $175.88 Found same kit for $38 online. I brought original trim kit back to A-1 and asked that they refund. I was told they would need to speak with their Wolf sales representative to issue refund. I was also told they would need to keep the item at their business until they were able to communicate with the Wolf rep. I have called and also visited the business in person multiple times since 10/21 for an update and have been repeatedly told they are still waiting to speak with representative and will keep inventory. It’s notable in the 6 months prior to this 9/21 trim kit purchase, we spent nearly $20K furnishing appliances for a new build for which the trim kit was purchased. It is also notable have been a customer of the business for 10 years prior to that making multiple appliance purchases and repairs through A-1. Nearly 2 years later, I still have not received follow up about the inventory or the refund for the product. The business still has the original trim kit purchased 9/17/21 and our money. At this point, it seems fair the business should refund our money as they have the product.

A-1 Home Appliance Center is NOT a BBB Accredited Business.

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