Complaints

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Over the years, I have been in this bar plenty of times before and have never had a problem. Although some of the staff has currently decided that I should pay more than the rest of the community/patrons. The bartender in question (*************************) has taken it upon herself to charge me double what the cost of multiple products are worth. She has on multiple occasions double charged me for food as well as drinks to the point that I don't feel comfortable even being welcomed at this bar any longer. I highly despise when people make decisions to do such things based on their own bias; it shows how unprofessional the staff is here at ******** Sports Bar in *****************. My friend who is sotting right next to me was charged $3.00 for the same single ****************** ***** drink that I was charged $6.00 for. This form of business is discriminatory and highly unprofessional in real world settings. Something that the staff here has no concept or clue of. In addition to my complaint, I know that several others have dealt with the same type of treatment at this establishment. Do what you will with this information, however I would imagine the Better Business Bureau would hold themselves and others to higher regards in this instance. If not, I understand, there are more important issues to address across *******. Thank you for hearing me out and I hope this complaint does not fall on deaf ears. ??

  Business response

  06/11/2023

  In response to BBB Complaint ID: *******************,

     To whom this concerns,

                         I have owned and worked this bar for 4 years now and not had any complaints. My bartender ******* is recently new with about a month of service with me now without any complaints other than this one. I looked up my prices on the *** system in place and the right amount was charged from the accuser and if in fact his friend had been charged less for the same thing it was an honest mistake and the friend was in fact under charged. This will be discussed with the bartender accused and resolved by paying more attention on what is inputted into the *** system. It looked more like his friend got a deal more than any overcharging.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩