Business ProfileforMr. Appliance of Bozeman

Contacted Mr. ********************** to schedule maintenance for a front load washer making unusual noises. A tech was scheduled to come to my house on 6/8/2023. Mr. ********************** requires a service charge of $139 to diagnosis the issue. This $139 is also to be applied to the cost of fixing the machine. The tech ***** arrived and looked over the machine and let me know he thinks there is an object stuck between the inner and outer drum of the washer. He let me know to remove the object the drum would need to be disassembled. This job would require an additional visit and (********. He let me know it would cost around $800. He felt it would be worth investing the money in the washer as it is a quality machine and otherwise in excellent condition. Immediately after he left I received an email from Mr. ********************** with a work order estimate of $770, dated 6/8/2023 that reflected his diagnosis and our conversation and listed (2) techs to fix the machine for this number. The next day when I tried to schedule the work Mr. ********************** sent me a work order for double this amount, $1,540 dated 6/9/2023. When ***** was at my house he provided me with his phone number to contact him if I had any questions. I called ***** to clarify that what we discussed was correct and the first work order for $770 was the proper amount reflecting his diagnosis to fix the washer. He confirmed this was correct, the $1,540 was an office clerical error and to contact the office. I contacted the Mr. ********************** office and they refused to honor their techs diagnosis. I did not proceed with the work as the $1,540 work order exceeds the cost of replacing the machine. Mr. ********************** is now billing for the $139 fee that was to be applied to the repair cost. Mr. ********************** has failed to honor their own techs work order leaving me without an option to proceed with the work and apply the $139 to have the work completed as agreed. Mr. ********************** is negligent an operating in a fictitious manner.