ComplaintsforBridger Steel Inc
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed and paid for two orders with Bridger Steel for the amount of $9,946.74, on 2/13/23 for steel siding. At the time I was quoted ***** week delivery time. I have been trying to make contact with Bridger to determine the status of my order for the last month with no response. They have not responded to emails, phone calls, or messages since 4/10/23. Every call goes directly to voicemail and calls/emails are not answered. My **** has been charged for this purchase.Customer # ******** Offer # ******** Offer # Q-****** If the company cannot provide a satisfactory delivery time, I would like to cancel this order.Initial Complaint
02/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 2-3-22 I placed an order (0-275113) and paid Bridger Steel LLC $10,945.15 with a delivery lead time of ***** weeks. On 2-23-22 I placed an order (0-275435)and paid Bridger Steel LLC $7,658.48 with a delivery lead time of ***** weeks. On 6-17-22 After not receiving either package I contacted Bridger Steel LLC and was told I was getting a price reduction on both steel packages I had paid for. The order I placed on 2-3-22 would be reduced to ******** (new sales # 0-277032) and the order I placed on 2-23-22 would be reduced to 6,212.63(new sales order#0-277031) Neither price reduction was refunded to me at that time. On 8-4-22 At the request of My client, I canceled the order placed on 2-23-22. I did not receive any payment at that time. On 9-15-22 I was given a repayment plan stating that I would receive payments $2,000 on 10-3-22/ $3,000 on 10-14-22/ and $2658.84 on *****-22. On 10-3-22 no payment was received. On 10-14-22 a payment of $,2000 was received. Early October 2022 I received the order I placed on 2-3-22. I didn't receive the price reduction guaranteed to me on 6-17-22 at that time. On ***** no payment was received. On ***** a payment of $1,500 was received. I continue to call and Email about getting my money back from Bridger Steel LLC sometimes they call me back sometimes they don't. At this time they still owe me $6828.92. The extended delay in receiving the metal I did get cost me another $1200 to replace underlayment. I understand I will likely never see any payment for that.Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
An order was placed May 2, 2022 and $6954.37 was paid by Mastercard over the phone, in full as REQUIRED to begin production of the order. That Transaction Number is: C***9. After several emails and calls about the completion date, it was ready by 8/15/22. I had to be in ***** ** Aug *****th, so I arranged to pick it up at the ******** store on 8/18 or 8/19. I picked it up at **** on 8/19. On 8/18/22 I was emailed a corrected invoice with an adjusted amount due of: $5528.65 which had the shipping fee and WA sales tax removed. The refund is for the $875 required prepaid shipping fee , (and not used) as well as the $550.72 WA sales tax that was charged on the original order. The total refund due is the difference of the original payment of $6954.37 and the adjusted invoice amount of $5528.65 which is $1425.72.Beginning 8/24/22, I received nearly a dozen emails in the weeks that followed, stating that my refund "was under review and an update would be sent next week". I have emailed and called several times, with virtually no results. I have been referred to the Accounts Receivable team, and gotten no response, other than another email stating that "its under review". I have several emails stating that there is a refund due, so it's not a dispute that it's owed, they just won't refund my money. I have even offered to purchase more materials from them using the monies owed as a possible remedy, and still no response. I have dealt with 6 or 7 different employees in this transaction, many of whom have since left the company. I have always been very impressed with their products, but this issue has really disappointed me and will definitely impact any further purchases from BridgerSteel.Initial Complaint
12/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order with Bridger Steel, order no. ********************** on 04/11/22 for tin, trim and screws in the amount of $1,339.02. Was told **** weeks for delivery. I had not heard from them by July so I called and they told me they were working on the backlog of orders and to give it another 4 weeks and they should be caught up. After waiting an additional 4 weeks I called and they still did not have my order ready. I asked if I could just cancel the order and get a refund, they said yes. The salesman, *** took my information and said that someone would be contacting me to process my refund, On 09/07/22 I had not heard from anyone so I emailed the ************* and asked what information they needed to process my refund. The nest day I received an email from **** stating that once they had a date for my refund they would contact me and get get my information and let me know when my check would be sent out. She also said that they could do an ACH with my banking information. I responded back with the bank information.On 09/12/22 I followed up via email checking the status of my refund and to make sure they had all of my information. On 09/16/22 I received a "Weekly Refund Update" email stating that they didn't have a specific date for my refund, but would keep me updated on the status of my payment. On 09/21/22 I received another weekly update with the same information-no date for payment. On 10/03/22 I emailed the accounts payable specialist stating that I still hadn't heard from anyone, she said she would forward my information to someone else and to let her know by the end of the week if I hadn't heard from anyone. I have never heard from anyone since that date. I have called and left numerous messages with the accounts payable department and even left a message with a manager regarding my refund and have not heard from anyone. ,Business response
01/23/2023
****************,
Bridger Steel has refunded the order for $1,339.02 today and should be in your checking account sometime tomorrow, 1/24/23.
Sorry about the confusion and we thank you for your patience.
*************************
Bridger Steel, Inc.
Customer response
01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sent a signed order for steel siding, trim and delivery on Feb 1, 2022 for delivery to the job site in ****** on May, 14 2022. Payment of $11,336.36 was wired along with my signed order. I had ordered siding from this company 3 times before without problems. In May 2022, I was informed that delivery would be delayed due to production problems. In July 2022, I was informed by their sales representative that they could not produce the steel siding, but they delivered the trim. In July 2022 I requested a refund for the siding. On August 2nd 2022, a representative of their ****************************** promised in writing via email a refund of $8798.08. On August 17th, 2022, the same representative from Accounts Receivable informed me via email that they were unable to refund my money at that time (via email), but that they would get back to me promptly when they were able to refund the money owed. I have not heard from them subsequently. In November 2022, I emailed Accounts Receivable several times, but I received no reply. I was never given a phone number, and there are no phone numbers on their website. I have included copies of the email promising a refund, the email saying they would contact me when they were able to refund the money owed, and the original signed order sent on Feb 1, 2022 with the wire transfer for full payment.Business response
12/21/2022
Hello,
The customer has received their refund ******** this afternoon, 12/21/22.
Thank you for your patience on this matter.
*************************
Customer response
12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the requested refund promptly via bank wire. Apart from difficulties fulfilling this order, my prior experiences with this company have all been positive. I am pleased that they were able to address this issue.
Sincerely,
*******************************Initial Complaint
12/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
May 5, 2022 Ordered wainscoting from Bridger Steel in ******. Estimated completion date given was 5/17/22. Sales person, ***********************, collected total amount due of $545.46. June 2 contacted ***** asking for an update on order. Expected an additional 8 weeks and advised to contact ProSteel to see if they could fill the order quicker. ***** cancelled the order and assured me I would be reimbursed. August 16 contacted Billings facility to inquire about refund. Talked to ***** and was forwarded to *****' phone in ********. Left a message regarding refund..have yet to hear back from him. Contacted corporate in Billings again in September and was referred to ***********************. Left message on her voicemail....have yet to hear from her. A certified letter was mailed to Billings office in November demanding refund by the end of November. It is now December and i haven't received anything.Business response
12/05/2022
Hello,
Bridger Steel has refunded ********************** amount of $545.46 with check number 13262. ****************** should have received the check last week thru USPS.
Please let us know if you have not received the check and we can reissue one.
Thank you,
*************************
Bridger Steel
Customer response
12/05/2022
Complaint: 18515362
I am rejecting this response because: A refund has not been received as of 12/5/2022.
Sincerely,
*************************Customer response
12/07/2022
A refund was received 12/6/2022 from Bridger Steel in the amount owed.
Thank you for your assistance.
*************************Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We had purchased roofing/screws/etc. from BridgerSteel to replace our hail damaged roofing on our garage and house. Due to the Covid delay, we were unable to get this done until this summer. We had many screws left over and called the company to which we were told to bring them in. On Aug. 11,2022 we walked into the business at *************************************************************** and the secretary came out, took the leftover screws, counted/weighed them and proceeded to print out a Return Auth.(RMA-5807) for the amount of $389.22. She told us to give a couple weeks for the corporate office to send us our refund check. I called in after waiting a month and not receiving any refund. She told me that I had to wait 3 months for them to get this taken care of. So, I waited until Nov. 11 and recalled. I asked about the refund not arriving yet and the secretary was VERY RUDE in telling me that if I expected to see any refund, I needed to work with them. I was never told I was not going to expect a full refund that first day I walked into the business. I told her I felt I had worked with her and was wanting my refund that I had been approved for. To this date, Nov. 30, 2022....I have not heard a single thing nor received any refund. I want this taken care of immediately. I have complied with waiting and now want some action!! ****************Business response
12/02/2022
Hello,
In response to the issue. Bridger Steel has issued a check, #***** for $398.07, to Mr. ************ The tracking information is as follows: **** #**********************.
Bridger Steel hopes that this will resolve the situation between Mr. ***** and Bridger.
Sorry for the inconvenience.
Thank you,
*************************
Bridger Steel
Customer response
12/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************Initial Complaint
11/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered $374.71 worth of product on 4/25/22 from Bridger Steel with an estimated delivery date of 7/25/2022. As of 9/16/22, they still were unable to fill my order. At that point I cancelled my order and requested a refund. As of this morning, 11/21/22 that refund has yet to occur. I receive weekly emails from them stating that they have no date as to when my refund will be processed. I feel like I am getting the run around and am requesting help with this issue. I paid them up front in good faith; I expect Bridger Steel to return my money also in good faith.Business response
12/02/2022
************,
Bridger Steel has issued a check for your refund of $374.71. The check was sent out Friday December 2, 2022.
The tracking number is thru **** and is as follows: 9505512240832336755579.
Sorry for the incovenience.
Thank you,
*************************
Bridger Steel Inc.
Customer response
12/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased $11,634.03 in materials on 4-4-22. Waited for materials they stated would be in a few weeks for a project. Materials never showed and they could not give me a date and said could refund money. They was suppose to give me a refund in June and its October and company still has not refunded. They state they don't have the money to refund.Initial Complaint
09/06/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid $300 in June to get metal to finish a job for which they had provided all metal materials up to that point. Have visited weekly since June to follow up and inquire about the metal, but kept getting put off. Now the business appears to be shut down, phones disconnected, etc.Business response
09/08/2022
We have spoken with production and the order is in process. Also, the sales person has reached out to the customer to relay the timing on the order.
Thank you,
Bridger Steel
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Customer Complaints Summary
29 total complaints in the last 3 years.
1 complaints closed in the last 12 months.