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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt First Interstate Bank, I do not have contract with First Interstate Bank, they dod not provide me with the original contract as i requestedBusiness response
07/15/2024
Please see the attached response. Thank you.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On *** 17th, 2024, my credit was marked as 30 days late on my FIB Loan. My bill is due on the 11th of every month therefore *** could not be late until **** 11th. It was reported with a past due of 188$. My monthly bill is 260$. I spoke with customer service reps who could not tell me why other than that it is an automated system and it does it on its own. I was forwarded to the credit department where absolutely nothing got resolved and needed to be pushed higher up. I also asked for a call back from an actual manager because of the rude unprofessional manner of tour credit reporting department. As of *** 28th, 2024, there was still no call back about the innaccurate information. On *** 28th I filed a dispute which came back as verified but updated now, on **** 17th, 2024 with a balance of 30 days late for **** and 60 days late for ***? Why are they allowed to do this? Per federal law an account cannot be marked late until 31 days past due therefore *** would not be late until **** 12th and **** would not be late until July 12th. Even beyond a grace ****** where you aquire a late fee you still have 30 days. I have been a customer for almost 3 years and have not had a problem and now I can't get a single person on that phone that knows what they are doing ! In this economy some people have to split their bills and play around with their money and as long as it's not past 30 days it can't be marked late if it balance is paid!!Business response
06/25/2024
Please see the attachments.Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
0n March 2 2024 I had went through the first interstate bank drive-through on Creek Drive at 8:58 PM. I had $500 in $100 bills to deposit. I put my card in pushed deposit put the $500 in and then it had some kind of error message and spit one of the hundred dollar bills out, at that point it went to the welcome screen. Then I put my card in again to check the balance on my account and the $400 was not in there Monday, March 4. I went into the bank and talk to ***** later on that day, she called me to give me the dispute centers, phone number , so I called them. The number is ************** case number ********. They told me it would be resolved within a week or so I called today March 11 at 9:54 AM at first she said it was still in process , and then a minute later, she said the case was closed. They clearly have video of me going through the *** but when I went into the bank, physically, ***** had told me that they did not have a transaction for my deposit. They only had the one right after ,where I put my card in to check my balance. I feel that they are not protecting me as a valued customer and I am just getting the runaround. I work very hard for my money and Id like my money back.Business response
03/12/2024
Please see the attached letter. Thank you.Initial Complaint
02/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In the last year I have gone through 24 Debt Cards with the bank (First Interstate Bank). No red flags were put on my account over this time period I have contacted the main branch in ******* regarding numerous disputes on my cards. Businesses taking out money from my account without my permission. Most of them I have never even heard of. The bank is supposed to contact me if there are any discrepancies. They have not been doing this. They will give me a credit back on my account and then take it back I have lost a large amount of money due to this. Also, I had a credit card with the bank (First Interstate Bank) and had paid it off in full in order to open up a new account. They turned around and sent it to collections. I don't feel that I should have to pay a second time for this. I even have a witness that was with me that day. I have tried to work with the local branch here in ************** but to no success I can't even go to another bank because of all the problems with this one. I am very disappointed and upset with this entire situation. I really hope that you can assist me in this matter. I can get my account information for you if you need me to. Thank you very much!Business response
02/27/2024
Please see the attached letter. Thank you.Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother passed away a few years ago. Her financial advisor contacted me to tell me that she had money at First Interstate Bank and I needed to claim it. I went to the branch but was told that since she died without a listed beneficiary the money belonged to the bank and there is nothing I can do to claim it. The financial advisor tried to talk to the person at the bank but he told her that he could not help us. I asked for a manager but of course there was not one available. I asked to have the manager call me the next day but no one ever did. I would like my mother's money released to me, as her legal heir, child and survivorBusiness response
01/31/2024
Please see the attached letter.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was charged on 7/2023 a renewal charge for **** Club in ************ ******. I was physically in ** at work and don't have a **** club membership. I called the bank and filed a dispute charge, it went for review and I was given a credit, then when I couldn't provide proof of not having a membership they took my money. I filed a dispute again and this time was told it was fraud and I had to get a new card. The dispute **** will not send the dispute to **** club because I cannot provide proof from **** club that I do not have a membership, the last time I was in their system was 2020. I have called **** club and they tell me that my bank needs to do their job and send the dispute so they can refund my money but my bank will not send it for whatever reason. I have been calling and filing disputes and complaints since October but this still isn't resolved. I've spoken to many different people regarding my issue and no one seems to be able to help me. I've been given the same 2 *********************************************************** a response on why the dispute **** will not do their job and submit my dispute to **** club so iBusiness response
01/16/2024
**************** in our ********** branch was able to connect with Ms. *** via telephone. ****** is refunding the money for our valued client. We do hope this resolution was satisfactory.Customer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
11/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I had a construction loan through First Interstate Bank that matured in June of 2023. My home was not yet completed, so we paid a $325 fee to extend the loan by one month. Approximately 2 weeks into July I received a call from the First Interstate property appraiser, and they asked if the house was done. I informed them that it was indeed complete, on or about the 17th of July. I received no further communication from the bank until late August when I received an email saying our final interest payment would be in October, but that it would be roughly 50% higher due to the home taking longer to be completed. This was surprising to me, because I had only extended the construction phase by one month, not three. I inquired directly with the mortgage department why i was paying another 45 days of interst only, and the response I received initially was "there needs to be time for interest to accrue adequately and for the final statement to be issued." Somewhere around the end of September we got an email stating we needed to sign documents to "close our construction loan." We went to a branch to sign, only to find that the bank had unilaterally, and without prior communication or consent, extended our construction loan by another 30 days. We reluctantly signed, as we knew we had no choice. I called **** in loan administration to get an explanation, and she stated that the loan was extended because a "third party vendor issues loan statements that they have no control over," BUT she also stated there were a very limited number of First Interstate employees that were pushing the statements to the vendor to be cleared. In short, we paid an extra $4700 in interest that was totally unnecessary because of administrative inefficiencies and lack of staffing on behalf of First Interstate Bank. I am of the opinion that this is a predatory business practice aimed at propping up an otherwise very anemic mortgage department.Business response
11/15/2023
I would like to request an extension for this response. I am missing a key piece of information and am not sure if I can get it today. Can I have an extra week, please?Business response
11/29/2023
Thank you for the patience waiting on our response. Please see the attached letter.Initial Complaint
08/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I bank at First Interstate Bank in ******* ****. They have lost my paperwork for my home loan. They admit the have lost it and don't see it filed with the court hose. I can't find anyone that can help me. They say this doesn't happen. Do I have to keep paying on loan they can't prove. How do I know my interest rate rules that apply. How do I prove when it is paid off. I have contacted **** banking, federal reserve board, consumer finance protection, consumer financial, Housing counselor, **** Banking, everybody says they don't deal with this. There has to be a way to find out my rights.Please help me. I have paid on this loan for over 20 years.Business response
09/01/2023
We would like more time to respond directly to this client. The Banks records show that the complainant is one of the banks debtors. However, the bank has not yet been able to find a copy of the original promissory note. ********************* has sufficient documentation to establish the material terms of the contract and the outstanding principle, interest, and fees. Under the circumstances, the law allows the lender to bring an action to enforce a promissory note that has been lost or destroyed, and the debtor is still required to perform obligations set out under the original promissory note,which are secured by a recorded deed of trust. Regardless, the Bank is willing to work directly with the borrower to resolve the dispute.Business response
09/11/2023
Thank you for the opportunity to respond. ********************** point of contact at the bank is ****************** who is waiting for ********************' s response to documents recently sent.Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
FIB advertised a commercial line of credit and we took about $100k. We have grown significantly since taking this out and our finances are much stronger. They stated they would be able to extend the terms and delay repayment. However, suddenly they are demanding repayment with no flexibility. This is in direct contradiction to what they have stated previously, and there is no financial reason for this. We are able to continue payments with the same or different terms.Business response
08/16/2023
Please see the attached response. Additional information will be mailed directly to the client.Customer response
08/16/2023
Complaint: 20450178
I am rejecting this response because:I do not have anything in writing as to why the credit was not continued. All I know is our company has grown significantly since the line was started with strong revenue and recently profitability. There is no reason to discontinue our credit other than poor management and deliberate failure to meet the needs of the community. This is not acceptable as a bank profiting from local small businesses.
I will use every avenue available to share our experience and hope that others learn this ****** and avoid FIB.
Sincerely,
*******************Initial Complaint
07/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a bank account with **********************. I did a venmo transfer into my account, and I paid a fee to do an instant transfer, which should appear in the acct within thirty minutes. Then I went to the atm to withdraw my funds, only to be denied access to the money I deposited. I called my bank, they told me it was an ach type of deposit and would not post until the next day. Over the course of the next 24 hours I tried contacting my bank again, only to have one rep tell me I could get the money out now, I tried again. To get it out and couldn't, this time it said card restricted. So I called my bank again. This time I got a rep who just wanted to argue with me about how it takes one to three days to post from venmo and she told me she looked it up on ******* I told her that I did also, and on venmo, and that if it is a standard ach it takes longer, but it was not, it was real time cash deposit or instant deposit that happens immediately sometimes up to thirty minutes. She only argued with me then told me it was on venmo to fix it. I called venmo to be told it was instant and should have posted. Now, the money no longer says pending but I still can't get it. I think someone restricted my account and I'm upset because it's forty eight dollars why is it so difficult go get, yet I can't get gas or what I need to get. It is ridiculous. Please help me to find out who the responsibility lies on and if someone from the bank could have fixed this cause they claimed they couldn't do anything and I have to wait...now I waited and still can't get it.Business response
08/14/2023
Please see the attached response. Thank you.
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Customer Complaints Summary
31 total complaints in the last 3 years.
9 complaints closed in the last 12 months.