Business ProfileforPierce Flooring & Design

********************** Order Number: MS036048/ ********************** Receipt Number *****, 11/17/21, $13,136.50/ ********************** Receipt Number *****, 2/23/22, $13,136.50. I started working with ***************** at ********************** Flooring ******** in the Fall of 2021. I told him we needed new carpeting to replace ours that had changed color and was "blotchy" due to faulty sheering. He was told that the new carpet was going in hallways, stairs and bedrooms. The store sample was only about 2" by 4". I was required to buy a larger sample, which I did. The color blended well with our tile and I was assured that our selection was one of their best carpets.The carpet was installed in February 2022 and the color was slightly off from the sample. It immediately started displaying after-installation properties not apparent in the sample - permanent vacuum tracks, permanent foot traffic shading, poor seaming, and permanent indentations. Our 10-pound cats leave permanent paw prints.I emailed ***************** with pictures of the flaws. I asked that he or the management come to observe the flaws. After two weeks I received no confirmation. I emailed again and they did send a technician to check the seams only. He said they couldn't be fixed. The other flaws were ignored.After about a month, I emailed Jake ********************** at the main office in ******** with our complaints and pictures. To date, we have heard nothing from the ******** store nor the main office.Their website does boost four guarantees. Numbers 2. and 3. have been ignored in our transaction. 2. Resolution Here at ********************** Flooring, our talented team will work with you to resolve any concerns you may have. We always strive to do what is right and fair.3. Satisfaction Owner *** ********************** expects everyone at ********************** to treat every customer in a manner that they will do business with us for the rest of their lives."No one with the authority to resolve the problem has ever come to look at the carpet. We are now working on a replacement with another store.