Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment I live in is supposed to provide a working washer and dryer but we have not had a working washer in months. Some tenants said this has been an ongoing problem for years. The owner of the building is refusing to buy a new washer for us and wont allow us to buy one our selves. Even after so many complaints

  Business Response

  Date: 03/21/2025

  Greetings,

  We are aware of the issue with the washing machine at the complex. We have identified a failed part, and it has been on back order. When we receive it, we will replace it and put it back in service. There are 2 washing machines at the complex.

  Thank you,

  Rainbow Property Management

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with this company and there deposit requirement. I have had several individuals come to me about taking their deposits from them.This has happened on numerous occasions. They are attempting to charge me an astronomical deposit with no clear explanation.I have offered services from several programs including HRDC and then an employee refusing to fill out a deposit assistance forms. She refused to fill out this form and also went on to pressure me in regards to a cash or check deposit. I offered that the program ****** Services would provide the deposit in that format however; she refused to fill out the forms.I have a serious intuition in regards to foul play with this company. A customer followed me out the door and because she did not save the receipts they were trying to keep her deposit as well. I am not the only client that has been abused by there deposit requirements and there alternative motive to retain the deposit.

  Business Response

  Date: 06/10/2024

  Dear *********************************,
  
  Thank you for your interest in renting from us. We have thoroughly reviewed your rental application and appreciate the time and effort you have taken to provide all necessary information.
  
  After careful consideration, we have determined that, in accordance with our rental policies and criteria, a higher security deposit is required for your application. This decision is based on [specific reasons such as credit history, rental history, income verification, etc.]. Our aim is to ensure that both parties are adequately protected and that there is a mutual understanding of responsibilities.
  
  We believe that you would be a suitable tenant for the property, and this additional deposit is a precautionary measure to cover any potential risks identified during the application review process. The amount of the security deposit required is [specific amount], which is [explanation of how this amount is calculated or why it is higher than usual, if applicable].
  
  Please be assured that this deposit will be held in accordance with state laws and will be returned to you at the end of your tenancy, provided that the terms of the lease are met, and the property is returned in good condition, minus any permissible deductions.
  
  We look forward to the possibility of welcoming you as a tenant and hope to provide you with a comfortable and enjoyable living experience at your desired property.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  Rainbow Property Management

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with this company last December or January. They were charging me for having pet damage and other erroneous this after moving out of the apartment I rented. In the resolution of the first complaint they stated they would deduct certain charges due to mislabeling them. After the initial complaint I never received an updated bill showing the updated amount owed. Today I received a letter that I have been sent to collections for the original amount with fees attached. I was never contacted about the new amount! No reduction for false charges were offered! And now it is impacting my credit! I feel this is an intentional act! I will pay what I owe and told them as much! But I want the charges they said would be taken off and a final bill! Which I never received! This is *****! Unprofessional and dripping with intent to harm my credit rating!Please review my first complaint! And verify they were deducting the false charges (by their own statement). Then to not send an updated statement to my residence which they have, and to send the full amount to collections is very poor business acumen! Asking for help! Not the bill for free! Just what they said they would do!

  Business Response

  Date: 05/10/2024

  Subject: Notice of Charges for Damage and Referral to Collection Agency
  Dear ***************************,
  I hope this letter finds you well.
  As you are aware, your tenancy ended on 11/20/23. During our inspection of the property following your departure, we identified several damages that were not present at the beginning of your tenancy. These damages include the topic you refer to:
  What was thought to be pet damage. It appeared that a dog confined to the room had scratched the trim trying to get out. You refute that you had a pet, but the damage was done regardless of how. We did amend the statement to read damage rather than "pet" damage. The damage was incurred during your tenancy. You are there for responsible for said damage. Please stop referring to the damage. You caused it during your tenancy. It has gotten to the point that your nature is harassing to continue bringing it up.
  As per the terms of your lease agreement, you are responsible for any damages beyond reasonable wear and tear. 
  Despite multiple attempts to reach you regarding these charges, we have not received any response from you. You have failed to make any sort of payment arrangement.  As a result, we had no choice but to forward this matter to our collection agency, ************** Company.
  Please be advised that this action may have an adverse effect on your credit rating. We urge you to settle this outstanding balance as soon as possible to avoid any further escalation.
  If you have any questions or concerns regarding the charges or the collection process, please do not hesitate to contact us at ************.

  Sincerely,
  Rainbow Property Management

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21665088
  
  I am rejecting this response because:

  no pet was in the residence EVER. So the damage to the door could not be caused by the pet. I was told in the first response the charges not the discription would be amended. Only one correspondence was sent the initial one and I called for clarification and was dismissed! Nothing else with any change was sent afterwards. Its not harassing to ask for a professional and ACCURATE bill! And finally none of my calls have been returned to date.

  I will not pay for damage that wasnt caused by me. I can live with that on my credit report. 
  

  Amend the charges and I will pay it! 

  call me anytime **********

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2024

  Greetings *******,

  Again, we apologize for writing "pet charge" on the invoice. The damage referred to damaged door trim. We did amend it to "damage". We do not wish to entertain if you ever had a pet in the unit. The door trim was damaged during your tenancy. We document the unit before and after tenancy. If you had taken better care of the unit, we would not be discussing this issue repeatedly. We feel that you will persist with this issue, but we will continue to respond in a factual manner. 

  Rainbow Property Management

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21665088
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look at a property on Friday March 15, 2024 and decided to fill out the application and pay the $40 application fee right after looking at it. On Tuesday March 19, 2024 I get a call around 8am saying,"sorry, the property has already been rented." I told them,"please cancel my application and destroy my check." Today, March 21,2024, I get a call from a manager at Rainbow properties saying, "We reviewed my application and now I have 30 days to find another property through them using my application." I replied,"but you told me the property was already taken and I asked you to destroy my application and check." "You now have 30 days to find a new property. We called your current management company and they didn't have anyone by your name in their system."I got off the phone and called my property manager, *******************, she is the only property manager and I have Rainbow her number. **** said,"I didn't receive a call or message from Rainbow Properties and I am the only person that would receive a call like that in my office." I then asked is this normal for a property management company to accept an allocation fee and keep it even if they know the property you are applying for is taken already? She said," this is how rainbow properties does business. They will keep showing the property and taking application fees until someone signs the contract, knowing someone will be signing the contract."I want my money refunded and I want this practice stopped. This company is scamming countless people that can't afford to even rent most of their properties.

  Business Response

  Date: 03/22/2024

  Greetings,

  We are sorry that you missed an opportunity to rent the unit you applied for. Unfortunately, someone was ahead of you, but not approved at the time we took your application. In the process of completing your application, an application was approved for the unit you applied for. The application you turned in has a list of policies that you initialed and signed in agreement. One policy is that the fee is non-refundable. The process of approving applications requires us to pay fees for backgrounds and an employee to complete the process. We surely do not continue to take applications after we have an approved applicant. We inform all parties that applied for said unit that it has rented. This is the exact situation in your complaint. You said so in your own words. You also attempted to slander us with hearsay from your current landlord. We will follow up with them to set the facts straight. 

  We will not refund your application fee. You application is completed, and it is current for 30 days.

  Thank you,

  Rainbow Property Management

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21469156
  
  I am rejecting this response because: I have been talking to others from the ******** area and it's the same information over and over again. This is literally a known scam.  Rainbow properties is know for this. I want nothing to do with Rainbow Properties. I would never support your business practises.

   

  While typing this reply I decided to check your reviews just on ******* Everyone needs to see this.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 2 1/2 years of renting we always paid full and on time, we lived without a stove due to the maintenance guy replaced the stove that was not working with a new one that did not work, would not ignite. We cleaned that house better than we came into it and I was always having to fix things due to the complications getting ahold of them. In the end we never got our deposit back and we got fined an extra $350 without getting sent any statement even tho we were all up to date on payments and left on good terms. And the whole house was riddled with painted over mold that they never disclosed prior to renting. My familys health had increased so much since moving out of that place!

  Business Response

  Date: 03/08/2024

  Greetings,

  We have reviewed and pulled your file. Firstly, your tenancy began 11/18/20 and ended 9/22/22. You state that you lived at this residence for 2.5 years. You actually lived there approximately 20 months, which is 10 months short of 2.5 years. You did pay rent on time, and we greatly appreciate it. You did give 30 days' notice but did not pay fully to the end of those 30 days. Your notice was given in writing on 9/7/22, which means you would be responsible for rent until 10/7/22. Rent was due on the first again, which we would have prorated to your last day. That amount of unpaid rent was $180. When we inspected your unit, we wrote a cleaning check and mailed a copy certificate of mailing to your address. Unfortunately, you never remedied the cleaning, or hired someone to clean the unit. By law you are allowed a certain amount of time and then the landlord can remedy cleaning and deduct from your deposit. The unit was very dirty, when compared to pre-move in photos. The majority of the expense or deduction from your deposit was the cleaning of the unit. Had you cleaned the unit before you abruptly left, you may have received your deposit, minus the unpaid rent. I have included a statement of security deposit and the cleaning check. Both of these items were sent by certificate of mail, and this was verified with the U.S. *************** Unfortunately, you failed to take action and your deposit was diminished and in fact you have a balance. In the future, I would encourage good communication with your landlord and leaving the unit in the condition you receive. The balance submitted to credit service is the true cost incurred by the property owner. this cost was incurred by a failure of your part in the lease agreement. We will not remove these charges as they are duly owed.

  Sincerely,

  Rainbow Property Management

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21400463
  
  I am rejecting this response because:

  first of all I did not receive any documentation, you guys are impossible to get a hold of via phone or website. Go into the bathroom and on the bottom right of the window trim is all moldy, walk in and the first bedroom to the left is sinking 1 1/2+ due to the rotten out joist framing, and before we cleaned and sanitized black bold all along the sunken floor, we made many attempts to call and would never receive an answer. My complaint stands sternly and have read the many bad ****** reviews of the cleaning fee scams through your establishment. I live happily knowing that my families overall health is no longer in the hands of rainbow property management LLC
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I gave my 30 day notice. I was offered a short notice promotion in a different city. (I owe one months rent. And after talking to my cleaning lady she forgot to clean the stove.) I placed several calls to get details after receiving notice that I didnt clean my apartment. I left a message asking where to send my receipts and a video of my cleaned apartment. I was never contacted back. Today I received a notice of charges including charges for pet damage. I do not nor have I owned a pet in ******** **. They charged my for cleaning even though I told them I have a receipt and video (since been emailed). The charged for holes in the walls for paintings. But I never hung one single thing up! A miscellaneous landfill charge but not sure for what? Charged me for a new garage lock for unknown reasons even though they have the key. (Mailed in)They are inattentive, non responsive, and have a reputation for fabricating reasons to keep deposits! I was warned in 2021 about them doing everything possible to keep deposits! I read several reviews on what they do! I believed I would be different! I paid for house cleaning services as requested by the property management. This person was a long time cleaning service for me. I do owe rent and Ill pay for the stove cleaning. This cleaning lady can and will serve as a witness to this information if needed! I am humbly asking for someone to look into this l, as its not just me this is happening to, there are many! Ill pay what is my responsibility! But the extra, fabricated fees and charges need to be looked into!

  Business Response

  Date: 12/26/2023

  Greetings,

  We spoke with your cleaning person. It appears that she does this as a part-time job, due to her greeting when answering calls. She does list services rendered to you in the invoice, but they are not accurate. The services listed are very vague as well. They use terms like "detail" but do not explain or describe cleaning. We would assume that it was a subscription type of cleaning. Not a move-out cleaning. We believe that if it was truly a move-out clean, it would be described as such, rather than a "detail". She did not only miss cleaning the stove. The garage floor was covered with dirt and leaves. The blinds were extremely dusty/dirty. Throughout the unit there were multiple things missed. This is your responsibility to ensure it was done correctly and completely. It appears you left town without ensuring it was done correctly or returning to check personally. Those were choices that you made. We did a cleaning check, listed the deficits and mailed certificate of mailing with the proper time allowed by law. After that time had transpired, we hired a professional, licensed and insured cleaner to re-clean the unit.

  In regard to repairs...

  As quoted-

  "They are inattentive, non-responsive, and have a reputation for fabricating reasons to keep deposits! I was warned in 2021 about them doing everything possible to keep deposits! I read several reviews on what they do!"

  You did not replace the burner bowls on the stove. This is required. There was some sort of debris either in the garage or patio that you did not throw out. That is what the landfill charge is for. The garage was swept of dirt and debris, as it was not done or well enough during the cleaning detail. The key for garage was not returned in a timely fashion, so it was replaced. There was a light bulb burned out, which tenants are responsible for replacing. There was a bedroom blind that was broken or damaged, it was replaced. The aeratior for the faucet was missing. There were 3 wall repairs that had command strips placed on the wall and the paint texture was damaged during removal. There was a missing smoke detector battery, that was replaced and was a tenant responsibility. In regard to the "dog damage", there was damage to the doors and trim that was not there prior to your move-in. I believe we may have removed this charge as it was labeled "dog" damage. In the future we will be careful with our wording. It should have simply stated "damage" There was damage on the trim and the door. This was caused during your tenancy. We have photos before and after your tenancy. This damage was during your tenancy.

  Thank you,

  Rainbow Property Management

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 ****** post move-out I received an outstanding bill totaling $1200, with 13 days to pay before they sent it to collections. Itemized with a list of charges that were primarily due to negligence of maintenance workers they hired when there was an issue with the dwelling. I reached out to them multiple times about these issues when the workers were on site, and well after they left. I reached out for an explanation of the charges, I was forced to leave several voice messages, but never received a response. I eventually sent them a letter disputing any unsubstantiated charges, with a proof of receipt signature from the ***** Which was received with an illegible signature, despite the document stating it needs to be clear so we can know who signed for it. Then eventually I received an almost identical bill from the company for $750 with the same 13 day period. I was out of town the week they sent it, so I had less than 5 days including the weekend to act on it. Again, I reached out multiple times for an explanation, or at least an extension, but again received no reply. Eventually I was contacted by a credit collections company (********************) out of ********, ** demanding the $750+ penalties. I reached out to them to file a dispute about the charges, and never heard anything back from the agency. Last week the outstanding report has now appeared on my credit score, saying that it's been disputed but that it still meets FCRA Standards. When attempting to reach out to either the rental agency or the credit agency, I have never able to speak to a person to discuss these charges. How can it be legal for a company to charge a mysterious bill, provide no explanation, and then send it to collections without a single discussion with the person they sent the bill to? None of this seems right. I have supporting documentation, but cannot upload it at this time. Please reach out to me, and I will be happy to provide all of it, including phone records.

  Business Response

  Date: 11/18/2022

  Greetings,

  We have found your file and reviewed your ledger. It appears that when you left your residence, you did not bother to clean and the property was in a state of disrepair. You also did not clean the carpets in the basement as per lease requirements. The unit was exceptionally filthy. A large portion of your deposit was used simply for cleaning. We of course document with photos, notes, etc. I have attached a few photos, which are just a small example of how dirty the unit was. There also was damage throughout the unit. This is all documented photographically. These charges are completely legitimate and documented. We will not offer any sort of refund or ask for it to be removed until the balance is paid in full.

  Customer Answer

  Date: 11/21/2022

  
  Complaint: 18418115
  
  I am rejecting this response because: I vacuumed, and shampooed the carpet before departing.  I asked the company for cleaning instructions and recommendations both days I put in my 30-Day notice.  Both on the 1st when I called, and again on the 4th my actual begging of the lease period via email. They didn't bother to send me their "cleaning checklist" for 2 weeks, well into my move-out process, with not enough time to schedule any professional services.  I reached out to inform them of this, to discuss a possible solution, and again they did not respond to me. 
  I attempted to schedule the move-out check as described in the checklist, because I was driving back and forth in my new town and trying to vacate the premise.  Again, I never received a response to my request to schedule this meeting.  I drove down on different occasions based on my initial phone call about my 30-Days and my official letter and the provided instructions, in hopes of catching the company's inspection, but their arrival never lined up with their own provided instructions.  Again, I attempted to reach out afterward, to no avail.
  I have addressed all "damage" described, and directly reached out to this company when it occurred, because it was due to the negligence of their maintenance staff when they were onsite.  Not only did they consistently fail to deliver on the requested solutions, resulting in more issues, they also failed to adhere to the basic request I had.  Which was to call before coming to the location, so I could make sure the dog would be out of their way.  Failing to do that endangers the workers, my pet, and myself if forced to intervene in the event of an incident. I expressed my concerns with this every every ticket and afterward when they failed to contact me, and not once did this company or the maintenance workers actually attempt to adhere to this safety request.
  
  I too have documentation of these instances and the state of the premise after I left, as well as phone and email records pertaining to each time I attempted to make contact.  Issues that I have directly addressed include but are not limited to, the lack of drain for dirty laundry water, the debris left in the yard, the "missing" awning from the outside of the unit, the open electrical sockets in the basement of the unit, the crumbling concrete floor, and the complete lack of ventilation in one of the "usable" kitchens advertised for the unit, as well as damage to my vehicle for using the garage while not being allowed to remove the **** blocking the entrance.
  When the company initially tried to contact me about any outstanding issues and charges, I again reached out multiple times and never got a response from anyone.  When I finally reached the point of having to write a letter of dispute, I very clearly laid out these grievances, as well as many others I experienced since making the misguided decision to patronize this company.  The only response I eventually received was a more obfuscated set of charges, starting off this whole process again. 
  
  The company admits to keeping my deposit, which covered the cleaning costs with more to spare. Their exact words were: "A large portion of your deposit was used simply for cleaning." Again, despite the fact that I did clean to the best of my abilities given the lack of responsiveness regarding the cleaning. The few things that were actually itemize, I directly addressed and disputed.  So what additionally is the company attempting to charge me for that I haven't already discussed and that wasn't already covered by the deposit they kept?  I honestly believe I should be receiving the deposit back, from all of the nonsense I have had to deal with from this company from day one, but I accepted that they were always going to do whatever they could to keep it. 
  The fact that the company is now additionally trying to charge me for outstanding issues that I either directly addressed, or that they obfuscated is abhorrent. They're attempting to claim that one of the tub faucets was dirty with a poorly lit picture, despite the fact that specific bath was never used.  As one person doesn't need two bathtubs.  So what "cleaning" would have been necessary for that?  Why did it take this long and for this many 3rd-parties getting involved for me to even get any sort of a response from a human within this company?  Why can I find comments everywhere on the internet about this company expressing the same negative sentiments and experiences?  Could this be indicative of a pattern of behavior?
  
  Here I have provided the Cleaning Checklist I was supplied with on 03/17/22, the current Outstanding Second Bill, and both the initial Bill and my Letter of Dispute regarding it. I will provide more documentation as necessary, including a statement from legal council, providing this continues. I know this company has Maintenance Tickets internally that would support these claims as well, provided they actually took notes on the requests for support.  Though I doubt they would ever produce them.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an online application with RPM on 9/12/22 for a unit that myself and 2 daughters would be occupying; one daughter is 23 years old so she also needed to complete a separate application. I paid the application fee (online) for both my daughter and myself on 9/12/22 totaling $85.71. My daughter ALSO (without knowing I paid the fee for her) went into RPM on 9/14 and signed an application and paid another fee of $40 in cash. The application process as I was told was/is 10 days, I hadnt received a call or an email during that 10 days, on the 10th day I called the receptionist to get an update, she said she hadnt received the information requested from me, which was my pay stubs and drivers license. Those items had already been submitted with my application on 9/12. I did not receive an email or a phone call from them stating they needed that information again. I was very upset and sent an email on 9/23 requesting my application be withdrawn. I told the receptionist that I did not want to conduct business with them as the first couple of transactions with them was indicative of how they treat prospective tenants, no thank you! I have called their office twice and sent 3 emails requesting the refund of the one overpaid application fee and have not received a response. Had I known that RPM had such a terrible reputation in ******** I would have never attempted to do business with them. We are now at 2 months later and I have yet to see any type of refund or email/correspondence.

  Business Response

  Date: 11/15/2022

  Greetings,

   It was unfortunate that the fee was mistakenly paid twice. After reviewing our records, we do see the double payment. We are submitting a return for that accidental second payment and it will be refunded to the card that was charged. We have submitted it to our system and hopefully will be refunded shortly.

  Thanks,

  Rainbow Property Management

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote in previously about rpm trying to overcharge me for an apartment that wasn't heated, had a massive leak in the ceiling, and let a corpse rot in the building for weeks ignoring all complaints, and they sent me a letter today that instead of telling me I owe them **** dollars, I now "owe" 800 dollars like that makes it any better. They are still trying to charge me despite all the problems and issues.

  Business Response

  Date: 10/31/2022

  Greetings,

  We have reviewed your complaint. You disputed the charge regarding the tub surround. We removed the charge from your ledger and it now reflects the current balance due. Current balance due includes unpaid rent, unit cleaning and carpet cleaning. You did not give a full 30 days notice, as required by your lease. The balance of those 30 days is reflected on your ledger(prorated rent), plus unit cleaning, plus carpet cleaning, plus repairs.

  If you have any further questions or regards, please let us know,

  Rainbow Property Management

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/2022 I began to smell a musky smell wafting through my apartment. The smell continues for several hours and if I don't leave when it begins I get fatigue and headaches. It is coming from an unfinished cabinet above my shower in which plumbing from the apartment above is visible. I reported the smell that day and gave my suspicion that it was mold. on 6/10/2022 Rainbow Property Management sent a maintenance person, who informed me that it was not mold because he didn't see any, and gave the recommendation that i purchase a Glad brand device to overcome the smell. I called the company the next day and on 6/15 they sent a couple different maintence people over. They didn't see any leaks and concluded the best option was to have one of them come in the next day to put some wood ** in the cabinet in an attempt to block the smell. It did not have any effect.On 6/17 I got the results back from a lab to which I'd sent samples from the cabinet, which did indeed test positive for mold. I again contacted them on 6/20 informing them that there was mold in the apartment and that the putrid smell was making it unlivable. I was informed that maintence was was notified but have not had any response as of 6/23.

  Business Response

  Date: 06/27/2022

  Greetings Conor,

  We have had correspondence since this issue was reported. We feel that we have collectively come to an agreement and will allow you out of your lease without the required timeframe.

  Thank you for your tenancy.

  Rainbow Property Management