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ComplaintsforEastern Radiological Associates, Inc.
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Never received a bill from the business. **** was immediately sent to collections without any follow-up or attempt to contact me prior. This is unacceptable making a single contact and not following up regarding an outstanding bill prior to going straight to collections, seems like shady business practice. Come to find out the bill was lost in the mail by the ***** additional attempts should be made to reach out to the patient prior to sending to bill collections. I would love to talk to a representative of the company to help determine what was the issue in receiving the bill but their current phone tree hotline says the option to speak to a representative is not valid.Business response
08/05/2024
*******,
Subject: Response to Complaint Regarding Billing Process
I am writing in response to the complaint your company received. I apologize for the delay in getting back to you; I was out of the office for an extended period.
It is unfortunate that ****** had a negative experience with our billing process for medical services. Medical billing can be complex and challenging. For many years, our contracted billing agent, *********************** Services (APS), was well respected, and we received very few complaints. However, after APS was sold, we noticed a decline in performance.
In May 2024, APS sent out a letter addressing a billing system error. Please find the letter attached, as it addresses the concerns ****** raised. As of June 1, 2024, Eastern Radiological Associates has transitioned to a new billing agent. We are confident that our patients and customers will find the new services satisfactory.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.