Business ProfileforTorque King 4x4

Background - I placed an order #****** last January, it was shipped Jan 23rd and arrived just fine. Circumstances kept me from beginning the work until Dec 23. On the surface because I missed my 30-day return window this would be my responsibility however I will tell you that this is not the case. My truck has a ZF 6 speed transmission that I ordered parts for. I ordered an overhaul kit, input shaft, reverse gear and reverse idler and some other miscellaneous parts. I inspected parts and all seemed fine. So, upon disassembly of my transmission, I discover that I have the S6-750 version of this transmission. Torque doesnt sell the correct input shaft for this transmission although their website doesnt indicate any differently. It simply states Super Duty 1999-2008. So, I ordered and not only did I receive the incorrect part. The input shaft is not for a **** ZF-S6-750, its a for a GM ZF-650. Okay, so back to the top, I contacted Torque King and spoke with **** in parts explained the issue and from there I heard nothing back, I called again spoke with **** again and once again nothing back. I tried to reach them via phone however they chose to not pick up my calls and ignore my repeated phone email messages were not answered. This remains a simple issue to fix however Torque **** refuses to remedy the situation by refunding this new but useless part I have. My review of Torque King was great until this issue arose. So, if you only bought parts from them, I imagine you had a good experience as I did. But if an issue arises that falls outside of their terms of service you just might be screwed like Ive been. A business that wants to keep its customers would do better than this. I suspect Ill get a reply from them trying to justify their position just as they have done with other posters. Bottom line is carefully consider dealing with this company before you give them any of your hard-earned money. Torque King - you definitely earned this negative review!