We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Smile Montana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    06/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    4/23/2024 My husband and I had a dentist appointment. When making the appointment I asked if Smile Montana took my insurance (****) they said yes. The **** website also listed the dentist office address as being in network. Nothing was said to me when I checked into my appointment about my insurance not being in network. I received a bill for the office visit and upon researching discovered the dentist office was not in network. I called and spoke to the office manager *****, she said i should have asked if my insurance was "in network" as opposed to just asking if they "took my insurance". My insurance web page was incorrect and the dentist office provided incomplete information at best when I made the appointment. I am not the insurance expert, I do not know all the code words. The dentist office is trying to blame me for the inaccuracy of my insurance website and the incomplete information I received from the dentist office. The business is taking advantage of consumers. At the time the appointment is made there should be a clear understanding if the insurance is in network, and of possible out of pocket costs. I am now stuck with a $346 bill because of poor communication. In my previous experience, dentist provide a detailed report of what is covered and what is patient responsibility before any care is given. Additionally there was no option to leave a review on their website, ******** page or instagram.

    Business response

    07/15/2024

    Smile Montana ************* bills your insurance as a courtesy.  In your patient paperwork you acknowledge that any unpaid services are your full responsibility. You were lead to believe that we were in network with your insurance company due to their misprint.  My recommendation to you was was to be more specific when talking to staff and to call your insurance company directly.  There was clearly a miscommunication and we were happy to help you out by giving a discount on your x-rays.  Leaving you with a balance of $168.00, not $346.  

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 44

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

105 Nucleus Ave

Columbia Fls, MT 59912

(406) 892-2104

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.