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Business Profile

Cabin rentals

Cowboy's Lodge & Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I have reservations September 8 and 9th to stay at Cowboy's Lodge. Due to the flooding, which is no one can control, we cannot get from Cowboy's Lodge to the north entrance of Yellowstone. I understand we can go in the east or west entrance see *********** and travel outside of the park to get to ********, which is a *********************. I had our plans set up to stay at ****, ** then go in the each entrance, stay at ****************, then back in the park and stay at ******** for 2 nights. Going out one of these entrances to drive to ******** is just not even feasible. My husband is physically handicapped, and the only reason I booked back in ***** was to try and make our traveling something he can handle. Cowboy's Lodge has already charged my credit card $463.00. I would like a full refund so that I can find a place to stay the 2 nights without too many senseless miles. I understand the flooding is not their fault, but is not mine either. I feel sorry for the businesses involved, but feel that they could work with me. This makes me not want to come back to the ******** area, which we have been to several times, and enjoyed our time there.

Cowboy's Lodge & Grill is NOT a BBB Accredited Business.

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